Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

Userpilot

JULY 31, 2023

TL;DR Teams may look for Intercom alternatives because of its steep learning curve, counterintuitive and cluttered UI , low speed, limited customization, and high costs. TL;DR Teams may look for Intercom alternatives because of its steep learning curve, counterintuitive and cluttered UI , low speed, limited customization, and high costs.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

Intercom, Inc.

FEBRUARY 6, 2019

As a product-first company, new product launches are a core part of Intercom’s DNA – which means there’s always an abundance of juicy launches for us product marketers to work on. Our go-to-market teams have grown immensely, meaning more specialists and larger cross-collaborative teams for each launch.

Product launches 170

Product launches User Friction User Testing Messaging 170

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. We designed Little Otter to be a kind of family-first, in-your-home model.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Department of Product

SEPTEMBER 21, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Designed to integrate directly into your workflow, TimeOS can capture notes, schedule your calendar and even attend meetings for you. This week, the company announced a significant update to its Bard chatbot: Bard Extensions.

Research Software 52

Research Software Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. SaaS User Persona Example -Userpilot: Product Manager 2. Creating a user persona can be hard sometimes.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 26, 2023

It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers. Here’s your best chance to explain how your product meets your customers’ needs and solves their problems.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

OCTOBER 26, 2023

What makes PLG for complex products challenging? We also look at examples of companies that have managed to ace product-led growth for complex software solutions. TL;DR Product-led growth is a strategy that uses the product as the main source of growth. While great in theory, PLG may not work for complex products.

Analytic Tools 89

Analytic Tools Feedback Software Product Research Data Visualization 89

Atlassian

MARCH 9, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. Over the last few years, we’ve witnessed and been a part of the SaaS transformation that has changed the way teams work and how we communicate and collaborate with each other. Unleashing the potential of all teams in the cloud. In Platform.

Feedback Software 106

Feedback Software User Testing Data Visualization Customer Experience 106

Gainsight

AUGUST 18, 2022

New features enable digital-led customer collaboration, AI-optimized customer success management, and customer-centric product innovation. . Pulse , Gainsight’s annual conference, offers inspiring, strategic discussions for Customer, Product, and Community professionals. Product documentation. Enter Gainsight Nucleus. .

Customer Experience 52

Customer Experience Customer Feedback Data Visualization User Testing 52

Userpilot

OCTOBER 26, 2023

Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Product Development aims to grow within the existing market by introducing new or enhanced products. What are the different types of business growth?

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. You’ll be able to understand how chatGPT can be a great tool for product management.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. Product Marketing Tools Overview.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. In this context, the role of product managers becomes increasingly crucial. By actively supporting marketing efforts, product managers can unlock new avenues for growth and bring innovative ideas to the table.

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? You might be wondering, how to compete. Let's get started.

Feedback Software 94

Feedback Software Analytic Tools Research Software Software Review 94

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. In this article, we discuss what engagement tools are and why you need them for your SaaS. To do that, you need the best engagement tools.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. In this guide, we’ll look at eight user onboarding case studies that can provide inspiration for your own onboarding flows! Split-test your upsell pop-ups to maximize expansion revenue. Get a demo now!

Onboarding KPIs 83

Onboarding KPIs Feedback Software User Testing Analytic Tools 83

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. While also sharing 15 actionable tactics that you can implement today to improve your customer success efforts and increase retention, revenue, and engagement.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

OCTOBER 1, 2022

There’s just one that’s most suitable for your product and customers. Read on as we explore the differences between self-serve and white-glove onboarding and help you to choose the right one based on your situation. The method embraces a product-led approach and is easily scalable. to enhance the process.

Feedback Software 86

Feedback Software Data Visualization Customer Experience User Testing 86

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? Monthly active users (MAUs) refer to the number of unique visitors that engage with your web or mobile app in a month. Monthly active users (MAUs) refer to the number of unique visitors that engage with your web or mobile app in a month.

Feedback Software 97

Feedback Software Analytic Tools User Testing Onboarding KPIs 97

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. It’s a little awkward and a lot more effort on your part to try and have a good time. Customer onboarding is the initial presentation of your product after your new user converts.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? You might be wondering, how to compete. Let's get started.

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? You might be wondering, how to compete. Let's get started.

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Department of Product

JANUARY 17, 2023

Alternative Product Business Models The rise of the microsubscription and more as an alternatves to ad funded models The world, as always, is changing – and keeping on top of trends that matter to product teams is an essential part of succeeding in building winning products. Amazon Prime – $9.99

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Userpilot

OCTOBER 15, 2020

Say ‘Product Roadmap’ and every product person knows what you mean. But Product Adoption Roadmap (or Product Adoption Strategy ) and you get people scratching their heads. This is exactly what I wanted to tackle in today’s post: how to build an effective product adoption strategy for your SaaS.

Onboarding KPIs 78

Onboarding KPIs Strategy Customer Experience User Testing 78

Userpilot

MAY 5, 2021

If you tell your partner to get something from the fridge, that is a workflow. They are completing a series of steps or tasks from when they sign up for your product until they get their job done. Of course, these products come with their own strings attached, and you have to be aware of their advantages and shortcomings.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? SaaS marketing is the marketing process applied to generate demand and drive adoption and retention for SaaS products and apps. Sounds simple, right? Not necessarily. What is SaaS marketing?

Feedback Software 114

Feedback Software User Testing Product Research Customer Experience 114

Userpilot

JULY 29, 2021

It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). As they progress, they interact with your product and brand across different digital channels.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

ProductPlan

MARCH 27, 2019

When you’re continually shipping code, how do you plan, build, and communicate your roadmap? In this post we’ll outline the basics of continuous delivery, what it means to you as a product manager, and how to adapt your roadmapping process to best work in a continuous delivery environment. Continuous Delivery 101.

User Testing 52

User Testing Product Research Roadmap Customer Experience 52

Usersnap

FEBRUARY 19, 2019

You have developed your product sparked by brilliant ideas and are ready to go-live. But have you caught all the bugs in your application? The customer finding it could damage your reputation. It’s nice to have your customers testing the application. You can engage with your employees as well as your customers.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Gainsight

MAY 13, 2020

Today, thousands of you welcomed us into your home and we are so excited to learn and grow with our Pulse community. . The 6 key messages that you will hear weaved throughout Pulse Everywhere are the main questions we know to be top of mind for Customer Success and Product Leaders everywhere. Using your product to drive adoption.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools User Testing 59

Mironov Consulting

SEPTEMBER 15, 2019

Increasing, though, companies are building statistical or AI/Machine Learning features directly into their products. It also requires product managers to engage much more directly with data scientists about models, predictability, how products work in production, how/why users interact with our products, and how our end users measure success.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Measuring product success during the early stages of your SaaS business can help you spend wisely and reduce wasted energy. Today, let’s find out how you can leverage product success metrics to add more value for your users and drive retention.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Communication Powers. Retrospectives.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Userpilot

JANUARY 13, 2021

A well-designed welcome screen can have a significant impact on your new user activation, satisfaction level, and ultimately – churn and retention. TL;DR: Welcome screens provide a unique opportunity to segment your new users by role, goals and use case. Why do you need a Welcome Screen for your app? In a hurry?

Research Software 66

Research Software Customer Experience Data Visualization Product Research 66

Product Talk

JANUARY 4, 2023

In last year’s post , I announced that we were becoming a course-first business. We made this decision for two reasons: Our courses are a more cost-effective way for teams to learn the basics of our continuous discovery framework. It helps us scale our impact by working with more teams at more companies. Happy New Year!

Product Research 161

Product Research Software Review Travel Books 161