Modus Create

SEPTEMBER 11, 2023

Although this isn’t viable if you want to have a lot of open-source projects and a community of contributors, it’s less of a concern for highly regulated customers such as banks and pharma companies. Enterprises that run open-source projects often have a separate GHEC account (and budget) to support them.

Enterprise 110

Enterprise Reporting Tools Research Software User Testing 110

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Ready to dive in? Let’s get to it.

Product launches 94

Product launches Product Research User Testing Research Software 94

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. A software rollout is a term used to describe the process of launching new software (or upgrades) to an existing user base. First, define your users : who is your new software solution designed for?

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

MAY 5, 2022

What does the product management process involve? Why is it important for product managers to follow them? Product managers lead interdisciplinary product teams to deliver products that bring value to customers. Product managers lead interdisciplinary product teams to deliver products that bring value to customers.

Product Research 95

Product Research User Testing Research Software Feedback Software 95

Intercom, Inc.

JANUARY 24, 2023

At Intercom, we’ve reinvented different parts of our product many times over the years – most recently, our Messenger. This evolution always starts with one thing: a clear product vision. All products follow the same life cycle: development, growth, maturity, decline. Great companies reinvent products before reaching decline.

Vision 118

Vision Feedback Software Customer Experience User Testing 118

Userpilot

OCTOBER 26, 2023

What makes PLG for complex products challenging? We also look at examples of companies that have managed to ace product-led growth for complex software solutions. TL;DR Product-led growth is a strategy that uses the product as the main source of growth. While great in theory, PLG may not work for complex products.

Analytic Tools 87

Analytic Tools Feedback Software Product Research Data Visualization 87

UX Planet

MARCH 17, 2024

By Mary Moore, copywriter at Shakuro The process of manual video creation can be both time-consuming and costly, leading to challenges in meeting project deadlines and keeping up with the demand for engaging visual content. If you are into video production, then you’ve probably heard of text-to-video AI. The output was a total mess.

Data Visualization 82

Data Visualization Analytic Tools Artificial Inteligence Generative AI 82

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. You’ll be able to understand how chatGPT can be a great tool for product management. What is ChatGPT?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS?

Feedback Software 95

Feedback Software Research Software Product Research User Testing 95

Product Talk

SEPTEMBER 1, 2021

If your sales team isn’t bought in, for example, they won’t want to sell your new product or feature. If you’re a longtime Product Talk reader (or if you’ve read Continuous Discovery Habits), Lisa’s name might sound familiar. Lisa also started a role at a new company called Human API.

Product Research 218

Product Research User Testing Technical Review Data Visualization 218

Userpilot

APRIL 9, 2024

Are you after specific features to support your onboarding tasks? TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. They also offer feedback features and analytics to support data-driven decision-making. Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

OCTOBER 26, 2023

Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Product Development aims to grow within the existing market by introducing new or enhanced products. What are growth initiatives?

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

SEPTEMBER 12, 2022

Optimize the first-time user experience to give a great first impression. Segment your users to offer a personalized product experience. Make sure customers experience repeated value with regular updates and in-app announcements. Provide a positive experience even when things don’t go as planned.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Intercom, Inc.

JULY 22, 2019

When you’re gearing up for a big product launch, creating help content is often the last thing on your mind. There’s so much that goes into preparing for product launches – ensuring your beta testing goes smoothly, locking in your marketing campaign, getting your sales team up to speed. It also enables us to attract new ones.

Product launches 177

Product launches User Testing Article Customer Feedback 177

Gainsight

NOVEMBER 13, 2023

Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs, to riding the new wave of artificial intelligence in SaaS. But the productivity power doesn’t stop there. Introducing: Meeting Assist, Takeaways, and Customer Cheat Sheet.

Generative AI 52

Generative AI Customer Experience User Testing Customer Feedback 52

Lenny Rachitsky

APRIL 9, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Announcing: Lenny’s Newsletter Fellowship Program 💥🧑‍🎓 I’m launching a three-month fellowship program, and applications are now open. On the other side, what are people best at?

Data Visualization 119

Data Visualization ChatGPT Research Software Product Management 119

Nulab

APRIL 29, 2022

With so many ideas flowing, it’s exciting that many teams are using Cacoo as their tool of choice for developing new projects in 2022. The Nulab team is pleased to announce that Cacoo secured an incredible award-winning streak from Gartner Digital Markets as a Top Idea Management Software. And that’s not all. And that’s not all.

Reporting Tools 79

Reporting Tools Research Software Idea Management Software Review 79

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Analytic Tools 95

Analytic Tools Customer Experience User Testing Customer Feedback 95

Userpilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot.

Onboarding KPIs 81

Onboarding KPIs Feedback Software User Testing Analytic Tools 81

Intercom, Inc.

DECEMBER 21, 2021

Some of our achievements and milestones over the past 12 months include: We continued to launch amazing new features, such as Conversation Topics , Multichannel Transactional Messaging , and a best-in-class WhatsApp integration for Support teams. The support leader’s guide to personal, efficient human support.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Product Coalition

MAY 24, 2020

Product Management in the Time of COVID Part II: Roadmapping Best Practices The second article in the series highlights how lean roadmapping helps product managers navigate change. That was the moment I realized everything about our company, our products, and the way we do business had already changed. But nobody could answer.

Customer Experience 140

Customer Experience Product Management Product Manager Roadmap 140

Userpilot

NOVEMBER 14, 2022

What’s product planning? How do you apply your product management skills and knowledge to build a robust product plan? Product planning is the iterative process that prepares every stage of the product development life cycle, from the initial idea through launch and further development. Why is it important?

Product Research 96

Product Research User Testing Research Software Onboarding KPIs 96

Intercom, Inc.

MAY 4, 2018

And unfortunately, your suspicions are confirmed when they hand you their resignation and explain they’ve been offered “a new and exciting opportunity” that aligns with their career aspirations. These one-page documents outline the skills and experiences people should focus on building. You’re thinking, “How did this happen?

Weak Development Team 223

Weak Development Team User Testing Customer Feedback Customer Experience 223

The Product Coalition

SEPTEMBER 6, 2021

The demand is due to the production of lightweight wearable, with some fancy technology which can also be beneficial for certain medical conditions. AI-powered contact lenses Some of the artificial intelligence features are used to optimize the contact lenses. There are many exciting developments in the technology field.

Artificial Inteligence 122

Artificial Inteligence Research Software Technical Review User Testing 122

The Product Coalition

MARCH 27, 2020

Tamar Yehoshua, Chief Product Officer, Slack A few weeks ago, I reached my one year anniversary at Slack. I had to learn a new tool, and a new organization, all at once. I had to learn a new tool, and a new organization, all at once. for announcements, teams, projects, culture and, of course, #pm-fun.

Feedback Software 126

Feedback Software Research Software Reporting Tools Technical Review 126

Userpilot

JUNE 30, 2023

It enables them to reach audiences across the globe to drive market expansion and product growth. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Track where most of your current customers come from or where similar products are successful.

Research Software 87

Research Software Analytic Tools User Testing Onboarding KPIs 87

Intercom, Inc.

OCTOBER 5, 2018

Customer retention is important to any growing company because it measures not only how successful they are at acquiring new customers, but how successful they are at satisfying existing customers. Understand what inactivity looks like for your product. Why customer retention is important. Use email early on. But email is. Be personal.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Crafty CTO

MARCH 17, 2023

But nearly every day, there’s been something new that’s at least important and sometimes game-changing. That’s a lesser achievement than an AI actually thinking; but when you grasp and experience AI augmentation, you may conclude, as I have – “this changes everything” is not an exaggeration.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

Userpilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. It’s the key to retaining active users and helping them generate maximum value from your SaaS product. But here’s the thing—product engagement can mean different things for various products.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. Key features to look for when shopping around for marketing tools. Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Research Software 91

Usersnap

JULY 27, 2021

Customers want your product to help them save time, not produce more work! Customizable feedback forms that allow you to collect relevant and valuable product insights. Product update announcement pop-ups Performance tracking of the customer feedback surveys Get more product insights with feedback surveys now.

Feedback Software 64

Feedback Software User Testing Customer Feedback Product Research 64

Modus Create

APRIL 16, 2019

Among all the Keynotes, breakout sessions, and networking, there were a lot of exciting announcements at this year’s event about the future of the tool suite. Check out our list of the most interesting announcements and upcoming features from Summit 2019 below. Products: Jira Cloud & Confluence Cloud.

Data Visualization 72

Data Visualization Analytic Tools Customer Experience Agile 72

Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. Time to kill the blog.

Blog 162

Blog User Testing Customer Experience Research Software 162

Userpilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? What will it take to turn your product into a bonafide growth engine ? TL;DR A product launch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market. What is a product launch?

Product launches 102

Product launches Product Research Data Visualization Research Software 102

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. The best feature request management tools for SaaS are Userpilot and Trello.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Intercom, Inc.

MAY 1, 2019

Every product design project is a bit like climbing a hill. This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. A high-quality customer onboarding experience is crucial for long-term growth of a business. Starting in broad strokes.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

Reveal

OCTOBER 29, 2021

If you haven’t seen our announcement , Chartio has joined Atlassian and the product will be shutting down on March 1, 2022. While we’re excited for the new chapter ahead, we understand the impact this may have on you and we want to ensure you have what you need to smoothly transition off Chartio.”.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Research Software 95