The Product Coalition

JANUARY 3, 2020

So, it was natural that we should want to develop a talent growth plan for our people. Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 125

Reporting Tools Agile Feedback Software User Testing 125

The Product Coalition

MARCH 29, 2018

I realize not every product person has to navigate sales stakeholders. But if you’re working on a B2B product with a sales force, odds are you know what I mean. I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” Where do your teams agree on low scores?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Tyner Blain

OCTOBER 23, 2023

Using problem statements is an operational approach to shaping and expressing a product strategy which makes it actionable. I had a client who would refer to the “red thread” connecting her intent with the ideation, decomposition, and execution of work by the teams in her organization. Most teams lack this.

Systems Review 59

Systems Review Weak Development Team Product Research Research Software 59

ProductPlan

JANUARY 5, 2023

Lists of business trends tend to fall into two types – those that look into the future and those that survey the past. Lists of trends that survey the past should be easier by definition, right? They focus on the results that the team is looking for. After all, what’s happened has happened. Agile vs. agile. with this focus.

Artificial Inteligence 52

Artificial Inteligence Product Management Product Manager Feedback Software 52

ProductPlan

MAY 22, 2020

.” A key insight shared by Melissa Perri, CEO of Produx Labs and author of Escaping the Build Trap during our “Getting Started with Product Ops” webinar series. It’s no secret that product management often looks different from one organization to the next. What is Product Ops, Exactly?

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Should the Voice of Customer influence product development? Why Voice of Customer Should be Included in Development Process. Let your customers make product development decisions for you!

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Pendo is a product adoption platform famous for high-quality analytics solutions.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. This, in turn, provides you with a roadmap, serving as a guide for the team.

Feedback Software 94

Feedback Software Research Software Analytic Tools Product Research 94

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. So, it’s on us to break those barriers down.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Userpilot

JULY 4, 2022

User experience is one of the factors contributing to the success of a SaaS product. As UX is a crucial element, it’s important for you to know what results in a poor user experience. Here are some of the most common mistakes that designers and product managers make and how to avoid them. Conduct in-app surveys.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

The Product Coalition

JUNE 8, 2018

Apptimize helps teams develop better digital products with easy to deploy SDKs and a centralized dashboard for all channels. The first thing mobile teams need to understand without a shadow of a doubt is the differences between a mobile website, a hybrid app, and a native app. iOS vs Android 3.

Analytic Tools 60

Analytic Tools Feedback Software Reporting Tools Product Research 60

Userpilot

JUNE 20, 2022

Anyone even remotely involved in product management will tell you that! In this article, we’ll explain what A/B testing is, why it matters for product managers, and how product teams should plan and run a test. User feedback surveys. What is A/B testing in product management?

User Testing 52

User Testing Product Research Feedback Software Testing 52

Usersnap

JANUARY 26, 2022

Product managers know they need feedback, but email surveys have very low reply rates, and online reviews aren’t always fully reliable. Customer feedback could be a review, questions about features, or bringing a bug to your dev colleague’s attention. The more survey options, the merrier, right?

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

The Product Coalition

FEBRUARY 13, 2021

When you adopt an experimentation culture you no longer have to guess what customers want and your insights are even more effective than surveys because you get to see the real behaviour of customers. This means you can save time and money developing features customers really care for and reduce risks of undesirable effects on your customers.

Reporting Tools 109

Reporting Tools Feedback Software Data Visualization User Testing 109

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. So, it’s on us to break those barriers down.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Userpilot

JULY 5, 2022

Why is incremental innovation important for product managers ? Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements. Small but regular improvements are a more reliable way to achieve product-market fit. What is incremental innovation?

Feedback Software 95

Feedback Software Analytic Tools Research Software Product Research 95

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 95

Onboarding KPIs User Testing Analytic Tools Feedback Software 95

Userpilot

FEBRUARY 21, 2023

In this article, we look at each product's key features, use cases, strengths, and limitations. TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. This allows product teams to group users who meet certain criteria. Dashboard in Heap.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

SEPTEMBER 4, 2023

This may involve drip campaigns with helpful product tips and incentives to prompt initial purchases. Feedback surveys, loyalty programs, and excellent service turn them into influencers. Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback. The goal is repeat purchases.

Data Visualization 84

Data Visualization User Testing Analytic Tools Customer Feedback 84

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

ProductPlan

MARCH 13, 2019

Product management is a role largely comprised of soft skills and strategy, which, at first glance, would make it difficult to quantifiably measure. The benefit of including quantifiable metrics in evaluating a product manager’s performance is, well, immeasurable. A product manager is not their product.

Product Management 69

Product Management Product Manager User Testing Product Research 69

ProductPlan

NOVEMBER 11, 2020

At some point, the product teams responsible for their cars’ onboard music functionality decided to remove those devices. These teams may have found the decision difficult because there are plenty of car buyers who still expected those features. Some of the product teams probably faced a backlash from their markets.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Gainsight

MARCH 21, 2019

These are just as bad for business. But if your customers are here, achieving value while also having a poor experience, they’re usually not at risk of churn. How to stop it: Come up with an early warning system. How to stop it: This is great white-space for collaborating more closely with your product team.

Customer Feedback 78

Customer Feedback Customer Experience User Testing Feedback Software 78

Userpilot

SEPTEMBER 4, 2023

This may involve drip campaigns with helpful product tips and incentives to prompt initial purchases. Feedback surveys, loyalty programs, and excellent service turn them into influencers. Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback. The goal is repeat purchases.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

PMLesson's Ace the PM Interview

APRIL 26, 2022

Data science will only continue to expand as well as more teams begin to use data to make decisions, not just engineering. There will likely be data science professionals working on most marketing and cross-functional teams in the very near future. This type of job may work on a team or lead a team of others.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

JANUARY 19, 2021

The second step is implementing secondary onboarding techniques like tooltips to point them to an advanced feature they haven’t tried or a productivity workaround they haven’t used. Measure all your tactics effectiveness through in-app NPS surveys, and reiterate based on what you discover. Word of mouth in customer development calls.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

MARCH 22, 2021

Product Marketing Tools For User Analytics Product Marketing Tools For User Onboarding Product Marketing Tools For User Engagement Product Marketing Tools For User Retention Product Marketing Tools For Email Conclusion. Every one of these aspects can be systemized using a platform like Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

APRIL 8, 2021

This has numerous benefits across key growth metrics , including: Reduced churn: The better you understand your customers, the better their product experience will be, and the less likely they will be to leave you for a competitor. For example, Userpilot is primarily an in-app tool, but it also offers the ability to create NPS surveys.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Usersnap

APRIL 27, 2022

We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. If your retention is poor then nothing else matters Brian Balfour. And together with the team, we were able to bring the SaaS churn rate down! Let’s start with the basics.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

The Product Coalition

JUNE 22, 2020

surveys or customer interviews, for example?—?and Establish a regular schedule for reviewing customer feedback To make use of feedback, it needs to be reviewed frequently. One of my favorite review sessions is looking at the monthly feedback that gets raised from customer support teams.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Product Solving

AUGUST 26, 2020

Thanks for being a subscriber to Product Solving! Share I am intending to share the results of the survey from two weeks ago next Wednesday and announce some plans for Product Solving moving forward. You unlock the ability to do things that were not possible without your products.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. Even though the article is intended for entrepreneurs, it could also provide fundamental insights to product managers who are tasked to improve metrics in a marketplace.

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Mixpanel is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Mixpanel is a good choice for user analytics and it comes with features such as user segmentation analysis, survey analytics, user journey mapping, and behavioral analytics. Mixpanel is not a survey analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52