Centercode

AUGUST 7, 2020

It’s the number one objective driving your product’s success. You need thorough test coverage before release — that is, you need to see how your product’s features and functions perform with real customers in their actual environments. Centercode is uniquely built for beta testing. Product Managers.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Userpilot

OCTOBER 26, 2023

Soft ROI comprises qualitative and less tangible benefits , for example, increased productivity from software implemented to improve internal business processes. Userpilot is comprehensive product adoption software with advanced analytics , feedback, and engagement features. What is the ROI of software?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Marketing needs to know the value of the new product. The first internal group to train is marketing. They’re on the hook to generate qualified leads for the new product. Provide accurate pricing estimates.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Marketing needs to know the value of the new product. The first internal group to train is marketing. They’re on the hook to generate qualified leads for the new product. Provide accurate pricing estimates.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Gainsight

OCTOBER 31, 2018

As in the drug industry, CS teams could run an A/B test. They could perfectly separate out a set of accounts upon which to test an intervention (e.g., For example, you couldn’t have the test group be the customers who wanted to engage with a CSM (since those might be more likely to stay anyways).

User Testing 61

User Testing Customer Experience Support Training Product Research 61

Userpilot

SEPTEMBER 2, 2022

Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. Faster product adoption.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Education 94

ProductPlan

AUGUST 1, 2019

In a world where advertising-supported products, SaaS products with monthly renewals, and free trials are de rigueur, customers don’t have nearly as much incentive to stick around as they used to. Driving usage isn’t the same as generating trials and downloads, yet in many ways it’s far more important.

Customer Experience 60

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 60