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But there are some engineering team configurations that I see as problematic. So 1] Dedicated Bug Fixing Teams Sometimes there’s a push to create developmentteams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect. This
Customer education refers to the process of teaching customers how to use and find value from your product. But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. What is customer education?
Focusing on solving customer problems is vital because it offers key benefits, like improved retention , satisfaction , and loyalty , along with reduced support costs. A few shared reasons, like insufficient training, limited staffing, complex customer issues, and no standardized procedures or centralized knowledge bases , cause these issues.
Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. What To Do?
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