Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. Reports, statistics, and product benchmarks give you hard data on trends in the product world. So what are the best resources to help you get the job done? Reports, statistics, and product benchmarks.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

Userpilot

AUGUST 20, 2024

Solution : Beable leveraged Userpilot’s page tagging to track feature engagement, funnel analysis to monitor content engagement, surveys to collect feedback and drive student participation by 77%, and resource center analytics to measure self-service support performance. She also found the reporting features “cryptic.”

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

SEPTEMBER 8, 2024

Did you know that our client RecruitNow saved over 1,000 customer training hours a year by implementing a localized resource center coupled with onboarding flows? Self-serve options empower users with resources like a resource center, FAQs, and webinars for independent problem-solving. A resource center created with Userpilot.

Data Visualization 84

Data Visualization Onboarding KPIs Feedback Software Reporting Tools 84

Userpilot

OCTOBER 28, 2024

This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. You can also call it directly from the in-app resource center. You can do this by creating a resource center.

User Testing 67

User Testing Customer Feedback Customer Experience Onboarding KPIs 67

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Support various types of learning content , like text, videos , or quizzes, to make the learning engaging.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Systems Review 80

eG Innovations

SEPTEMBER 29, 2022

Every article you find about reducing Azure cost will invariably mention ensuring any unused (especially PAYG) resources are identified and shut down/deleted. Use resources in a local region to reduce latency. Azure Advisor is a service that can help advise as to whether your Azure deployments have wastage and unused resources.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

DECEMBER 11, 2023

Implementing an in-app resource center will help users stay in the loop about your product and any recent changes to it. Userpilot can help you identify mental models with analytics reports or user feedback, align them using no-code flows, and proactively keep customers in the loop through announcements or resource centers.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools User Testing 95

Gainsight

MARCH 11, 2020

If you want to build the best product, you need access to the best reporting and analytics. We’ve compiled a list of questions that every product team should be able to answer and the reports you can use to not just answer those questions, but take action on them. Adoption Report. Path Analysis Report. Retention Report.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Alchemer Mobile

DECEMBER 31, 2020

Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year. 2020 Mobile App Engagement Benchmark Report. As we’re working on compiling our 2021 mobile app engagement report (set to publish in Q1 2021), we highly suggest taking a look at last year’s. VIDEO: Gap Inc.

Data Visualization 147

Data Visualization Marketing User Testing Product Management 147

Intercom, Inc.

APRIL 7, 2020

In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

MAY 9, 2024

Create video tutorials to guide users and drive customer success. Provide multiple ways to get help with a resource center. CES : As per Gartner’s benchmark report , CES scores should be around 70-90%. Create video tutorials to guide users Videos convey complex ideas in simpler ways, making them easy to follow and replicate.

Data Visualization 85

Data Visualization Reporting Tools Customer Experience Customer Feedback 85

The Product Coalition

JANUARY 27, 2024

Software necessitates hardware, and the expanding scope of software drives an ever-increasing dependence on physical computing, storage, and networking resources, contributing to a carbon footprint. An application supporting complex tasks or serving numerous users inevitably demands more computing resources, increasing power usage.

Analytic Tools 138

Analytic Tools Research Software Reporting Tools Software Review 138

Mixpanel

APRIL 18, 2024

Key teams to involve: Product Marketing, Sales Enablement, Customer Success & Support Key Mixpanel reports used: Flows (to look at workarounds being used today) Stage 2: The phased rollout Now, we can start actually rolling out the new product or feature. It’s good to have a range of content like launch blogs and videos.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

APRIL 24, 2024

Use AI technology to generate videos to educate customers Videos are more engaging and memorable than text. Users are more likely to retain what they learned from video content compared to written text. Unfortunately, creating videos is time and resource-intensive. An explainer video generated by AI.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

AUGUST 26, 2024

Results : Adopting Userpilot has significantly benefited Liv-ex by improving resource allocation and streamlining the localization process. It also offered a resource center functionality, excellent customer support, and a 2-way integration with HubSpot : I had a demo with Userpilot and it seemed to offer all that we needed basically.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

JULY 29, 2024

A thorough competitive analysis report includes an executive summary, company overview, product/service analysis, marketing/sales analysis, SWOT analysis, and conclusions/recommendations. Elements of a competitive analysis report To create a thorough competitor analysis report, you need to include several key elements.

Data Visualization 89

Data Visualization Research Software Reporting Tools Feedback Software 89

Usersnap

FEBRUARY 6, 2021

Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. Videos and podcasts for improving customer experience know-how. Customer Experience Magazine is an online magazine providing industry news, blogs, reports, and more.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

SEPTEMBER 19, 2024

Add a self-serve resource center so new users can learn at their own pace Userpilot makes it possible to create a resource center for your video tutorials, written guides, product documentation, research reports, upcoming webinars, and other self-serve resources that help users learn on their own.

Data Visualization 73

Data Visualization User Testing Customer Experience Research Software 73

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! Customize dashboards and reports for specific business needs.

Data Visualization 90

Data Visualization Analytic Tools Reporting Tools Feedback Software 90

Usersnap

NOVEMBER 8, 2018

You have that sneaking suspicion that there are ways that your testing life and that homemade bug report can be improved? Depending on your business scenario and reporting needs, there are options or platforms for templates that will fit your needs. Find out what works best for you: Advantages Of Accurate Bug Reports.

Reporting Tools 56

Reporting Tools Data Visualization Feedback Software User Testing 56

Userpilot

JULY 21, 2024

The Starter plan only gets trend reports and access to analytics dashboards. The higher plans have access to funnel, path, and cohort table reports. Higher plans have access to the resource center. Reporting and customization. All plans get engagement reports, weekly digests, and custom branding. Product analytics.

Data Visualization 79

Data Visualization Analytic Tools Technical Review Feedback Software 79

The Product Coalition

OCTOBER 3, 2023

Efficient healthcare operations: AI can optimize hospital operations by predicting patient admission rates, resource allocation, and staff scheduling. This can result in reduced wait times, improved resource utilization, and cost savings. Automated image analysis can enhance the accuracy and efficiency of radiology reports.

Healthcare 128

Healthcare Data Visualization Research Software Analytic Tools 128

Userpilot

MARCH 29, 2024

Lack of help resources. Offer self-service support with a resource center. Wrong acquisition channels : Utilizing acquisition channels your target audience does not actively use or engage with results in wasted efforts and resources. Lack of lead nurturing efforts. Slow response to customer queries. Userpilot can help.

Data Visualization 89

Data Visualization User Testing Analytic Tools Feedback Software 89

Userpilot

MAY 31, 2022

The main difference between reactive and proactive support is that the former waits for customers to reach out with an issue for you to resolve, but the latter identifies potential problems before they happen and suggests solutions to customers, saving time and resources. Most SaaS companies have a support portal or resource center.

Feedback Software 84

Feedback Software Reporting Tools User Testing Customer Feedback 84

Userpilot

MARCH 29, 2022

The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource. Resource centers are generally more intuitive and have more content types than the traditional help center. Help center vs Resource center. What is a help center?

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Customer Experience 89

Userpilot

AUGUST 1, 2024

Which promotional materials do you need (website landing pages, blog articles, demo videos, etc.)? You can also provide a demo video and images to boost interaction. Their video-based nature, storytelling capability, and interactive features make them well-suited to driving user engagement and improving retention.

Research Software 88

Research Software Analytic Tools Product Marketing Product Research 88

Userpilot

NOVEMBER 6, 2023

You can also introduce product walkthroughs and publish articles or videos on how to use features that customers seem to struggle with. Generating funnel reports in Userpilot. To design an interactive product walkthrough , use the data collected from the feedback surveys and funnel reports.

Customer Experience 75

Customer Experience Feedback Software Customer Feedback Data Visualization 75

Usersnap

FEBRUARY 6, 2020

Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. Videos and podcasts for improving customer experience know-how. Customer Experience Magazine is an online magazine providing industry news, blogs, reports, and more.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Userpilot

MAY 21, 2024

Offer self-service options : Implementing self-service support through in-app resources enhances the customer experience by allowing them to solve issues independently. A great way to offer self-service support is through an in-app resource center , as it serves as a comprehensive repository of help content for new customers.

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. What self-service resources can you offer? Resource center for self-service support. Reports: Trends, Funnels , Paths , Retention.

Reporting Tools 90

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 90

UX Planet

APRIL 2, 2024

You will learn how to keep your focus on finding the most important problems (because no one has the time or resources to fix them all) and fix the problems that you find, using his “The least you can do” approach. It also demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher’s companion website.

Books 79

Books User Testing Product Research Testing 79

Userpilot

MAY 7, 2024

Figma — Branched onboarding, design templates, and onboarding videos. Groupize leveraged an in-app resource center and embedded its onboarding guide so users can access it at any time. Resource center created with Userpilot. Customizing a resource center in Userpilot. Trends analysis report in Userpilot.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Customer Communications 93

Userpilot

FEBRUARY 25, 2024

Regularly analyze reports to identify drop-offs and friction , using findings to enhance funnel efficiency and boost conversions. An in-app resource center offers 24/7 assistance in various formats, catering to user preferences and driving conversions. Create a resource center in Userpilot. Filter options for conversion funnels.

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 88

The Product Coalition

DECEMBER 11, 2020

Quibi content specifically focused on short form video, with the idea being that people wanted to waste time on their phones (waiting in line, during their morning commute, waiting for class to start etc) so why couldn’t they do that with great A-list led stories? By October 2020, the Wall Street Journal reported that Quibi would shut down.

Reporting Tools 146

Reporting Tools Download Entertainment Naming 146

The Product Coalition

AUGUST 23, 2023

When designing apps, web pages, websites, digital reports, and similar products, we start with a frame, followed by content, followed by styling. When designing apps, web pages, websites, digital reports, and similar products, we start with a frame, followed by content, followed by styling. This is true even with graphical art.

Data Visualization 113

Data Visualization Feedback Software Customer Experience Reporting Tools 113

Userpilot

JANUARY 8, 2024

Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Provide tailored resources and ask if they need help.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

Userpilot

JULY 21, 2022

Use artificial intelligence and automatically create onboarding videos to guide users. Create an in-app resource center and offer self-service support on-demand. Automated workflows such as knowledge bases or chatbots enable customers to access resources without waiting for human-to-human interaction.

Feedback Software 79

Feedback Software Reporting Tools Customer Experience Data Visualization 79