Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 89

Customer Feedback User Testing Feedback Software Product Research 89

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap? UX roadmap.

Roadmap 103

Roadmap Customer Experience UX Product Research 103

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 91

Data Visualization Product Research Research Software Analytic Tools 91

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. New feature survey for feedback on specific product features after launch. CSAT survey for collecting customer sentiment about a feature.

User Testing 94

User Testing Customer Feedback Product Research Feedback Software 94

Alchemer Mobile

SEPTEMBER 10, 2021

Mobile surveys are powerful in understanding sentiment, but only if they’re shown at the right place and time within the app, to the right consumer segment. Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. Why you should use mobile surveys.

User Testing 236

User Testing Feedback Software Product Research Customer Feedback 236

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. That said, a UX roadmap is not just about visuals; it’s about the overall feel of the experience.

Research Software 96

Research Software User Testing Feedback Software UX 96

The Product Coalition

OCTOBER 30, 2023

So either we work together to understand your objectives, call them goals if you’d like, and the outcome you are looking for from the product, or we will end the discussion, and you won’t get a committed set of work on the roadmap.” We went away from detailed, long-term, feature-committed roadmaps. I explained this many times.

Roadmap 126

Roadmap Feedback Software Onboarding KPIs User Testing 126

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. Consider sending PMF surveys after major product updates. PMF survey.

Product Research 96

Product Research User Testing Data Visualization Analytic Tools 96

Alchemer Mobile

OCTOBER 7, 2021

In order to connect with their most loyal customers in all geographies, they created a satisfaction mobile survey to ask which actions within the app brought customers the most value, segmented by using Fan Signals. The post Learn How Pilot Flying J Uses Apptentive Mobile Surveys and Fan Signals™ appeared first on Apptentive.

Product Research 246

Product Research Feedback Software Feedback Loop User Testing 246

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

Userpilot

FEBRUARY 26, 2023

Roadmaps vs backlogs: What’s the real difference and why does everyone keeps using these terms interchangeably when they mean different things? TLDR Understanding the difference between a product roadmap and a backlog is crucial for product managers. Everyone knows the difference between a roadmap and a backlog… right?

Roadmap 96

Roadmap Product Research Research Software User Testing 96

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to build CSAT and NPS surveys. Send NPS surveys to customers who’ve had a recent experience with your product or service. A follow-up qualitative question for NPS surveys.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

The Product Coalition

FEBRUARY 13, 2018

Join in right here: SaaS Prioritization Survey 2018 We’d love to hear how top SaaS companies decide what gets onto their product roadmap; how do they balance bug fixes, product improvements and feature requests? Join in right here: SaaS Prioritization Survey 2018 Thanks so much everyone! Are Product Roadmaps Really Worth it?

Product Research 68

Product Research Research Software Feedback Software Roadmap 68

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 95

Customer Feedback Product Research Feedback Software User Testing 95

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona survey template is a pre-built questionnaire you can create, designed to elicit information from your target audience.

User Testing 97

User Testing Research Software Customer Feedback Feedback Software 97

Gainsight

NOVEMBER 21, 2023

In this customer spotlight, we delve into Autodesk’s journey of implementing targeted in-app feedback surveys, powered by Gainsight, to bridge this gap and gain profound insights into their users’ desires. Then, they customized micro-surveys in Gainsight PX to target niche audiences performing specific tasks. The Results?

Feedback Software 52

Feedback Software Product Research Analytic Tools Customer Feedback 52

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

ProductPlan

MAY 5, 2022

Whenever you build or update a product roadmap, you’ll need to weigh the costs and benefits of several competing goals. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. Where to Find User Feedback for Your Product Roadmap. Send out surveys. Here are a few proven methods.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Usersnap

NOVEMBER 10, 2023

In his book “Start with Why” , Simon Sinek boldly claims that the ‘Why’ behind your actions matters more than the ‘What’ This principle isn’t limited to leadership or personal motivation; it extends to every facet of the business, including product roadmaps. So how to create and present roadmaps effectively?

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Alchemer Mobile

APRIL 14, 2022

However, while mobile teams surveyed 37% of their consumers for feedback, only 8% responded (13% overall)—an area for improvement in 2022. Telco apps prompted 38% of their consumers for surveys (28% overall) and received an impressive 32% response rate (13% overall). Data included: Ratings and reviews. Interaction and response rates.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways. Let’s dive in!

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

The Product Guy

MAY 7, 2019

There are many issues with having clients drive the roadmap. Secondly, waiting for clients to drive the roadmap tends to puts companies in a situation where the backlog becomes too large to practically handle. Understanding the client needs and drawing the bigger picture from these needs is essential when planning out a roadmap.

Roadmap 151

Roadmap Research Software User Testing Product Research 151

ProductBoard

OCTOBER 29, 2020

The product roadmap is a strategic communications tool, a statement of intent and direction, and, done well, a way of rallying the whole organization around the key problems that must be solved to achieve your product vision.

Roadmap 74

Roadmap Product Research Vision 74

ProductBoard

SEPTEMBER 7, 2022

At Productboard we are always striving to understand the challenges product leaders face at every level, from roadmap planning and execution to cross-team communication and more. What makes it easier to build excellent products and how can we contribute to that?

Product Research 95

Product Research Roadmap Product Marketing Marketing 95

Pragmatic Marketing

DECEMBER 3, 2019

Sangita Sarkar , Zynga’s director of product marketing, recently participated in an AMA on influencing the product roadmap via Sharebird , a place to see how people at top companies do product marketing. “Product managers are constantly looking at key metrics and data to inform roadmap and resource allocation decisions.

Roadmap 91

Roadmap Data Visualization User Testing Product Research 91

Pragmatic Marketing

DECEMBER 3, 2019

Sangita Sarkar , Zynga’s director of product marketing, recently participated in an AMA on influencing the product roadmap via Sharebird , a place to see how people at top companies do product marketing. “Product managers are constantly looking at key metrics and data to inform roadmap and resource allocation decisions.

Roadmap 91

Roadmap Data Visualization User Testing Product Research 91

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. The connection between retargeting and mobile surveys. One of the best ways to retarget your customers is with mobile surveys. Let’s jump right in.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. Trigger an in-app survey to collect user feedback. Analyze results and build your feature roadmap. Build feature request surveys code-free with Userpilot. Practical explanation of how it works.

Customer Satisfaction 104

Customer Satisfaction User Testing Customer Experience Customer Feedback 104

Alchemer Mobile

NOVEMBER 8, 2022

Your product team is already soliciting feedback to drive the roadmap today. also comes with new default UI styles for all consumer-facing Apptentive interactions, including the Love Dialog, Surveys, Notes , and Message Center. Now, they can notify customers in-app when a feature specifically requested has been released.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Traditional feedback channels like emailing an NPS survey just don’t cut it anymore.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Alchemer Mobile

MAY 10, 2022

With these suggestions in mind, here are a few in-app feedback tools that can help you quickly go from collecting feedback to acting on it: In-app surveys give customers the opportunity to provide quick actionable feedback on their experience with the product. INTEGRATE CUSTOMER FEEDBACK INTO YOUR PRODUCT ROADMAP.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Alchemer Mobile

MAY 17, 2022

Here are some examples of areas to focus on: Product roadmap prioritization : What new app features and improvements are customers most interested in? . Here are some examples of acting on customer feedback: Product roadmap prioritization: Your team is trying to decide what new features to prioritize on your product roadmap.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Userpilot

JUNE 17, 2022

How can product managers align with sales teams to build product roadmaps that deliver on customers’ needs? Surely there’s a better approach for understanding new buyers’ needs and aligning with sales teams on the product roadmap. Sales surveys. Be careful with sales surveys, however. Buyer surveys.

B2B 52

B2B Data Visualization Roadmap Product Research 52

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap? Will our product roadmap encourage product-led growth?

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Under 10 Consulting

MAY 15, 2020

Your roadmap is a plan, not a commitment . "We We allocate 100% of our resources to the roadmap. We plan to use the other 100% of our resources for special projects." — Johnson's Roadmapping Conundrum. ?. But here’s the rub: A roadmap is not a task list or project plan. That’s not a roadmap; that’s a release plan. ?.

Roadmap 65

Roadmap Reporting Tools Research Software Weak Development Team 65