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Top 10 Instructional Design Software For Creating Customer Training Programs

Userpilot

TLDR; Instructional design software helps you create custom eLearning courses and training material. Instructional design software should be used to educate people on a general topic – like corporate training, product training, or academics. What to look for in the right instructional design tool. Let’s go! Gamification.

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Mismatched Expectations: Product Information and Sales Teams

Mironov Consulting

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That that the world cares deeply about the details.

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How to Build a Solid SaaS Onboarding Strategy: Step-by-Step Guide

Userpilot

Hosts live product demos, directly interacts with new users during the early customer onboarding stages, and reconnects when it’s time for the user to convert or upgrade their subscription (while gathering data on sales-qualified leads). Diligently track your KPIs and see how fast (or slow) progress is toward specific goals.

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Product Management System Basics

ProductPlan

What mechanism will we use to review and weigh priorities on what to build? Building your product’s strategic schedule, including timelines for development milestones, marketing campaigns, sales training, etc. Your product management system is your product tech stack. Training and onboarding. Wireframing.

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What is the Product Operations Career Path?

ProductPlan

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Building and iterating on systems that inform the tech team of key user issues and seeing through their resolutions. Facilitating product feedback review and planning meetings.

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Intercom on Product: Accelerating your strategy after COVID-19

Intercom, Inc.

There have been two seminal memos that have, in a sense, rocked the tech industry. Unless you’re knowingly taking a wild bet at something like a big wild swing, there needs to be a business case behind it and some due diligence done. You need to do a bit of due diligence on the different types of products or features.

Strategy 228
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Emergence Capital’s Doug Landis on telling stories that sell

Intercom, Inc.

I help source and complete deals, and I perform due diligence on deals. We’re not into B2C, we’re not into IoT, we’re not in health tech; we’re hyper-focused, and that’s also what allowed me to step into this role after being an operator for the last 20 years. It didn’t exist 15 years ago.