UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Ok, that’s great for UX theory nerds.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Userpilot

JANUARY 20, 2025

Software bugs are a budget killer for your company and a buzzkill for your users. Even with a rigorous software testing process, one pesky bug always slips through. In 2014, a software error on Amazon caused some items to drop to just one penny. Customer churn: Frustrated high-value users switch to competitors.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

Userpilot

NOVEMBER 7, 2024

Reduce the need for repeated demonstrations : By empowering users to explore your product independently, you’re freeing up your sales teams from repetitive presentations and allowing them to focus on what they do best: building relationships and closing deals. This both shortens the sales process and enhances the customer experience.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? Task lists and checklists: The tool presents guided checklists to nudge users through essential steps.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Software Review 93

Userpilot

APRIL 16, 2025

Explain clearly how your app's features can benefit the user. Collect user reviews and testimonials. Improve app performance Your app's performance (its speed, stability, and responsiveness) directly impacts its user experience , which, in turn, impacts your conversion rate. Isolate the variables to test.

Feedback Software 66

Feedback Software Analytic Tools User Testing Data Visualization 66

Userpilot

MARCH 4, 2025

Robust real user monitoring solutions, like Userpilot , capture 100% of interactions, ensuring you see the full picture: every hesitation, every bottleneck, and every Aha moment. How is real user monitoring different from synthetic monitoring? Tracking method: Synthetic monitoring simulates user behavior (e.g., of users.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Key features Continuous performance tests: Automated tests reveal trends in speed and stability over time.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Modus Create

JULY 8, 2025

It’s reshaping how software teams build products by shifting engineers from writing every line of code to curating intelligent systems. From writing code to curating systems: A new way of working In the past few years, engineers have moved from writing code to curating systems.

Feedback Software 40

Feedback Software Software Review Customer Experience Development 40

Userpilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs. Users get access to help just when they need it. But dont worry: I’m coming to help!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. Drafting an interview protocol While drafting our script, we created a scenario for users where in they had to perform and answer a mix of tasks and questions.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Review competitor apps for languages supported. Staying competitive may require meeting user expectations for localization.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Centercode

JUNE 27, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Download it now What's Delta Testing?

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Userpilot

JUNE 20, 2025

It offers user onboarding and feedback collection features, but lacks some of the more advanced features of tools like Userpilot and Appcues , such as limited segmentation options and no A/B testing. Product Fruits for user feedback Product Fruits surveys are simple and easy to implement. star rating on G2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

OCTOBER 16, 2024

We were now reviewing the features to be sunset, and the teams to work on them. Very few leaders and product teams don’t want to improve the experience for customers and users. With a dedicated reverse roadmap, you can easily show the experience improvements due to the deletion. Chalk up a win for the user.

Roadmap 143

Roadmap Onboarding KPIs User Testing Customer Experience 143

Modus Create

FEBRUARY 12, 2025

Every year, new trends, frameworks, and practices capture the industrys imaginationwhether it was no-code in 2024, Web3 in 2023, or serverless architecture in 2022. Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. But this year feels different.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Userpilot

MARCH 30, 2025

Some ways to approach this strategy include: Offering a free trial or freemium plan to allow new users to realize the value of your app before they commit to a plan. Use referrals to encourage users to refer your app to others. Ask users to leave reviews on the app store to add social proof to your app.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. Usability testing: Observe users as they interact with your product to identify usability issues and collect feedback on user experience.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Modus Create

JANUARY 9, 2025

From iPhone to AI By Patrick Sheridan Posted in Digital Transformation , Product Published on: January 9, 2025 Last update: January 9, 2025 How lessons from the mobile boom can help navigate the new era of software development Were going to make some history together today. AI software spending is forecasted to grow to $297.9

Analytic Tools 40

Analytic Tools Reporting Tools Software Developers Software Development 40

Userpilot

DECEMBER 31, 2024

Also, pricing is based on the number of daily sessions, and the costs can add up quickly as your user base grows. Requires technical knowledge: If you want to use Hotjars event tracking features, you must have some idea of coding. No-code builder in Userpilot. NPS response tagging in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 30, 2025

Crash rate in the first session: Keep crashes under 1% of sessions to reduce uninstalls and bad reviews. Map metrics to key user journeys By hit friction points , so you can focus on fixes that boost completion rates at every critical step. More users uninstall your app, leave one-star reviews, and damage your brand reputation.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

JUNE 5, 2025

Pendo – Best enterprise option for user onboarding automation. Walkme – Best employee onboarding software. A/B testing : On Growth and above, you can run experiments to compare different onboarding flows, or test a flow against no flow at all. This allows users to self-serve during onboarding (e.g.,

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Arkenea

JUNE 28, 2025

This prevents the users from spending precious seconds looking around for the content they need and helps to build trust in their minds subconsciously. Cognitive fluency plays a subtle yet significant role in decision making, and if utilized properly by the software developers you hired, it can boost the conversions for your SaaS website.

Analytic Tools 81

Analytic Tools Research Software Data Visualization User Testing 81

Userpilot

JANUARY 19, 2025

You need to link session recordings to key data like user segments, metadata, or customer journeys to get the whole picture. Look for session replay software that ties replays to user events and actions, like tracking behavior with in-app guides. Speaking from experience, the costs add up fast.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 28, 2025

Userpilot supports 32 languages and lets you localize your app effortlessly with its no-code builder without translators and developers. Drive new feature discovery and engagement Even the most powerful features wont offer benefits to the user if they dont know the features exist. Help content and resource centers. Error messages.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Userpilot

NOVEMBER 28, 2024

With so many options available, how do you choose the right session recording software for your team? We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 9, 2025

Soon after, a backlash followed, and users flooded social media with complaints. The new layout felt confusing, frustration spread, and app review scores took a hit. When users interact more, it may seem like a win. Are users genuinely finding value, or are they rage-clicking out of frustration ? The problem?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

FEBRUARY 12, 2025

To map out the process where users are churning and spot a specific stage in the funnel where users are dropping off more frequently. Reviewing customer support activity. software development) to identify causal factors of a specific problem. Here are some of our favorite methods: Usability tests. A/B testing.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

Userpilot

JANUARY 21, 2025

Frustrated sessions and frustrated users. They churn, leave negative reviews and bad word-of-mouth. Studies even show 88% of users are less likely to return after a bad experience, and 13% will tell at least 15 people about their frustration. You can design a survey like this, no-code, with Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. 45%, while the UK was at 29% usage.

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

Userpilot

NOVEMBER 29, 2024

Overview of Fullstory’s session replay software Let’s dive deeper into Fullstory’s session replay functionality. Tighter feedback loops and faster improvements to user experience. This feature helps teams understand user intent and identify major issues without needing to watch an entire session.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 1, 2025

To win, you need to deliver an exceptional mobile experience that keeps users coming back. Enter mobile app analytics software that unlocks insights and empowers smarter decisions. What is mobile analytics software, and why do you need it? Mobile event tracking is no-code, so PMs can set it up themselves.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Reporting Tools 71

PMLesson's Ace the PM Interview

MAY 15, 2025

Expect to be tested on your technical prowess, as Snap interviewers look for accuracy in results more than anything else. You’ll likely get 10–20 minutes to answer behavioral questions or questions about your background and then the rest of the hour to complete a coding challenge. Tell me about yourself.

Reporting Tools 52

Reporting Tools Software Review Artificial Inteligence Technical Review 52

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. This article will provide an in-depth guide.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Arkenea

JUNE 27, 2025

Key Takeaways Healthcare SaaS market is expected to increase due to the adoption of technology such as AI, API connections, vertical SaaS, DaaS, PaaS, edge computing, and more. Compliance checklist for developing healthcare SaaS applications reviewing contracts, conducting audits, and setting compliance standards: DICOM, GDPR, SNOMED CT, etc.

Research Software 52

Research Software Feedback Software Analytic Tools Healthcare 52

eG Innovations

MAY 22, 2025

We provide real-time monitoring solutions tailored to microservices-based architectures, empowering businesses to maintain optimal performance and deliver superior user experiences. Security Concerns Due to the increased number of communication endpoints, microservices introduce additional security challenges.

Reporting Tools 52

Reporting Tools Agile Data Visualization Technical Review 52