Product Innovation Educators

FEBRUARY 24, 2025

A Fresh Perspective on Product Development Anya challenged common assumptions about product development strategy. Through market research, she discovered her ideal customers weren’t whom she initially expected. Anya also is mentor at 500 Startups and a teacher of product management for Northwestern University.

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The Product Guy

JUNE 24, 2025

Customer support teams hear everything. Review support conversations regularly Look for patterns in user struggles, confusion, and pain points. Use insights to drive product improvements Support-based feedback can guide roadmap changes, de-risk decisions, and increase customer satisfaction.

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Userpilot

JULY 19, 2025

Otherwise, you’ll end up with guesswork-based personas that aren’t actionable enough to drive product decisions nor relatable enough to inspire, and the work of all your company’s teams will stay disconnected from real customer pain points. Good personas open the door to following a user-centric product development strategy.

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Alchemer Mobile

MAY 7, 2025

In the retail industry, customer feedback is your early warning system, your innovation engine, and your most honest performance review. The best retail companies use feedback to inform product decisions, align teams around the Voice of the Customer, and fix whats not quite working. You can download the free e-guide, here !

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The Product Guy

MARCH 4, 2025

You’re gathering customer feedback, hitting your OKRs, and tracking every metric imaginable. Users churn, innovation stalls, and your team feels like theyre running on a never-ending treadmill. Customer feedback drives iteration. Customers needs change faster than you can build. And customers?

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Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. But over time, customer needs evolved. I will discuss why in just a second.

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Alchemer Mobile

NOVEMBER 22, 2024

In this digital-first world, understanding your customers’ experiences is more crucial than ever. To better understand the common challenges organizations face with digital feedback tools, we conducted a comprehensive market research study that revealed several critical pain points.

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Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

APRIL 30, 2025

Of course, none of this will work if you dont have the customer reviews to back it up. This makes users feel that the product has tons of capabilities and is easy to use. Use referral programs to spread the word about your app The best growth strategy is a happy user who invites their friends.

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BrainMates

JULY 9, 2025

Turning Strategy Into Outcomes: Influencing Stakeholders To Achieve Alignment By Erica Wass At a Glance This blog outlines how successful product strategy depends on aligning cross-functional stakeholders, not just building a strong plan. In product management, strategy alone isn’t enough. Priorities are clear.

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BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

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Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Common Pitfalls Rushing into solutions without exploring user needs derails discovery.

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Product Research User Testing Customer Feedback Customer Experience 52

Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights. How have customer preferences shifted?

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Lenny Rachitsky

NOVEMBER 24, 2024

Simplify security • Paragon —Ship every SaaS integration your customers want — Jen Abel is the co-founder of JJELLYFISH, where she and her team have worked with over 300 early-stage founders to learn how to sell, do early customer discovery, and set up a repeatable sales motion on the way to their first $1M ARR.

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Arkenea

FEBRUARY 23, 2025

If I had to make a blanket statement, it’s that most founders and product managers don’t listen enough to customers or iterate enough based on customer feedback. However, I don’t necessarily agree with the idea that its user feedback “versus” the founder’s vision.

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Userpilot

NOVEMBER 27, 2024

Identify points of user frustration and friction Session replays allow you to see where users experience friction and diagnose the causes of their frustration. You can use the insights to optimize critical user flows and touchpoints like onboarding processes or signup forms.

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Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

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People-First Product Leadership

NOVEMBER 19, 2024

It’s great if customers are signing up for your free trial at rates exceeding expectations. Existing users: Retention, New account growth (free to paid), Increased adoption + engagement of revenue-generating features, Improved customer satisfaction via net promoter score, Activation of newly launched “a-ha” capabilities.

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Product Research User Testing Customer Feedback Customer Experience 52

Productside

MARCH 18, 2025

Scaling a product isnt just about selling moreits about refining product-market fit, unlocking the right growth levers, and making sure your go-to-market strategy actually aligns with what your customers need. Learn how to avoid common pitfalls, build strong GTM alignment, and refine your product strategy for sustainable success.

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UX Planet

JANUARY 10, 2025

In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. Behavioral science and persuasive techniques can offer valuable insights and practical strategies to bridge the gap between intention and action. Human wants are insatiable.

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UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. Youre probably thinking, Ill figure it out as I go along, or, Do I really need a strategy? What Exactly is UX Strategy? Identify their pain points and propose design solutions tailored to resolving thoseissues.

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UX Planet

JUNE 17, 2025

Qualitative Data (Research): This data tells us why users do what they do. User interviews, focus groups, usability tests, surveys. By talking to real users, we discover their motivations, pain points, frustrations, and hidden needs. Customers who bought this also bought…”, “Recommended for you.”

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UX Planet

MARCH 9, 2025

This can include user research and discovery, heuristic evaluation, and results of usability testing. Pain points : If youre going to redo the functional logic of your product, you should definitely add customer pain points. Example of pain points that offline shopper experiences.

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Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. Sound familiar? Which features need attention?

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The Product Manager Coach Blog

MARCH 4, 2025

Without trust, even the most well-thought-out product strategies can face pushback, leading to misalignment, delays, and increased risks. But when you build strong relationships, you create alignment, accelerate decision-making, and drive better results for your users and your business.

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Reveal

DECEMBER 23, 2024

Why embedded analytics adds value to your data strategy The difference between product analytics and embedded analytics Without data-driven insights, your product risks falling behind competitors who make better-informed decisions. Dont waitstart using product analytics today.

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UX Planet

MAY 25, 2025

Now, in Part 2, we shift focus to the next critical phase: Planning for instrumentation & recruitment , ensuring youre equipped with the right tools, participants, and strategies to conduct effective, User-centred interviews. Leverage internal resources like customer databases, social media, or mailing lists.

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User Testing Customer Feedback Customer Experience Data Visualization 91

Userpilot

MARCH 30, 2025

This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. A successful mobile app must consistently transform fleeting interactions into lasting customer relationships. Average content (articles, soundscapes, or programs) consumption per user.

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BrainMates

JUNE 22, 2025

To sustain growth, products must outpace the competition by understanding customer segments deeply, moving swiftly in response to needs, and strategically innovating. You will also be able to identify closely related customer markets that you can expand into. This means investments in: Understanding customers better than anyone else.

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Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

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Sequent Learning

OCTOBER 29, 2024

For product managers, this complexity means adopting a more strategic approach to ensure your product meets customer needs, aligns with organizational goals, and delivers measurable value. Product managers must address these factors to ensure the product aligns with changing market conditions and customer needs, even as the company evolves.

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Usersnap

MARCH 24, 2025

Product discovery provides insights and evidence to make informed decisions at every stage of the Product Development Lifecycle (PDLC), ensuring the final product aligns with user needs. If youre a product manager looking to reduce uncertainty, validate ideas, and build user-centric solutions , this guide is for you.

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Userpilot

MARCH 21, 2025

In this blog, Ill break down five mobile app optimization strategies that will help you. These strategies will help reduce churn, improve engagement, and maximize retention. Mobile app optimization is the process of improving an apps performance, usability, and engagement to keep users active and reduce churn.

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People-First Product Leadership

FEBRUARY 4, 2025

This guide distills the key lessons and actionable strategies from my journey, offering you a roadmap to navigate your own career pivots in the tech industry. Be Open to Adjacent Roles : Starting in CRM account management gave me invaluable customer insights to share with the product team. to offer 24/7 coaching services.

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Innovatemap

MARCH 23, 2025

At Innovatemap, we help leaders build exceptional products and define go-to-market strategies that drive growth. Through our work, we see firsthand how founders navigate the complexities of scalingbalancing product development, customer acquisition and investor expectations. The best strategies come from shared experience.

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UX Planet

MAY 25, 2025

I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. So, if you want more than just another pretty siteand youre ready for practical, actionable strategies that actually boost the one metric that matters (conversion)youre in exactly the right place.

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