UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Rapid technological advancements impacting features. Technological disruptions impacting the fintech landscape. Basic financial reports.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Reporting Tools 93

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Make sure that they integrate seamlessly to create a tech stack that works harder for you.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Gainsight

NOVEMBER 22, 2022

There is increased pressure on tech buyers to make sure there is a clear need, quick value, and obvious ROI for any software purchase. There are a lot of reasons buying CS technology has unique considerations. Why should Customer Success have its own tech stack? . Those systems are built to be fundamentally different.

Technical Review 52

Technical Review Systems Review Customer Experience Software Review 52

Gainsight

SEPTEMBER 28, 2020

When these customers are removed from a higher segment and placed in the “tech touch” or “low touch” level, it is tempting to overlook them. You may find that tech touch or low touch customers have the combined ability to be more profitable than expected in the long term. Managing New Tech-Touch Customers.

Technical Review 98

Technical Review Analytic Tools Customer Experience Data Visualization 98

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Why is this? Love Dialog. Rating prompts. Message centers.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Userpilot

MARCH 29, 2024

13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. Tableau builds trust with potential customers on software review platforms. Through these webinars, Userpilot imparts knowledge that improves the work quality of its target audience. Dropbox referral program.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Userpilot

JUNE 12, 2024

Don’t say no to technology : Leverage the right tools to effectively streamline the sales processes, automate repetitive tasks, and empower the sales team to work more efficiently. Evaluate and implement relevant tools to boost productivity and train the sales teams on the effective use of CRM systems and sales analytics tools.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 22, 2024

A good customer support system has several advantages, including: Customer satisfaction : Prompt and efficient support resolves issues quickly, minimizing frustration and boosting customer satisfaction. Competitive advantage : Customers stop doing business with an organization due to poor support.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Gainsight

JANUARY 31, 2022

This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs. The Role of Technology.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Usersnap

MARCH 29, 2023

Meet Josh Josh Stein is the Senior Manager of Business Technology at Hunter Engineering. While their users were quite happy with the way it worked, its upkeep was starting to become a technological burden. This was one of the issues that Hunter wanted to address while transitioning between systems. Sorry, Could you Repeat That?

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Userpilot

APRIL 21, 2024

Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. Userpilot is the most powerful customer support software for SaaS companies that want to build personalized and robust in-app support systems without coding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

MAY 8, 2024

Educate customers with resources in multiple formats like blogs, webinars , or videos. Support : timely and effective help and assistance, including customer service , technical support, and resources for troubleshooting. Userpilot webinars. Offer them discounts, exclusive access to webinars , or early access to new features.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Let’s dive in!

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

AUGUST 16, 2023

TL;DR Data democratization is the process of simplifying how data is stored and managed to help non-technical employees access it easily and make data-driven decisions. This increases collaboration across the organization and fosters communication with non-technical stakeholders. Let’s get right to it, shall we?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JANUARY 29, 2024

Communicate your product’s value with clear instructions and use webinars to improve customer engagement. Avoid using ambiguous language or confusing technical jargon, and ensure your instructions align with your goals. Use progressive disclosure to simplify complex SaaS products and simplify the experience for your users.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Modus Create

FEBRUARY 15, 2023

From financial to healthcare , energy to automotive , organizations are modernizing legacy systems and embracing next-gen technologies. Contrary to popular belief, some of the biggest challenges stifling their progress aren’t tools, engineering, or technology. In addition, without unified practices for tools like Aha!

Data Visualization 98

Data Visualization Technical Review Automotive Software Review 98

Alchemer Mobile

NOVEMBER 25, 2019

In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar. Getting your app up and running is only half the battle.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Gainsight

SEPTEMBER 22, 2023

Technology companies, in particular, adopted these points of differentiation to gain market share. HubSpot shot to fame due largely to its laser focus on inbound marketing. The proliferation of technology and low barriers to entry mean that anyone can start a business. Thought Leadership Think of any well-established company.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

JANUARY 26, 2023

Loyal customers don’t go about searching for alternative solutions, tend to be patient when technical issues occur, and can happily provide feedback if you ask—they’re your best customers. You can even check review sites like G2 or Capterra and see how many users are actively recommending your product.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98

Innovatemap

JUNE 23, 2020

Sherry and Barton focus on keeping those clinic providers up and running with the proper technology and tools they need to meet patient demands. The Technical Task. There were many technical solutions needed for what a user might find to be a simple task. This speaks to our philosophy of our tech stack.

Technical Review 52

Technical Review Customer Experience Healthcare Systems Review 52

eG Innovations

JULY 2, 2021

Last week, we hosted a great webinar with our partner Conversant Group. A colleague and I were answering questions during the live webinar and we received a lot of questions. One of my favorite aspects of participating in these webinars is the high quality and breadth of questions that we receive from our attendees.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Innovatemap

JUNE 9, 2020

Sherry and Bart focus on keeping those clinic providers up and running with the proper technology and tools they need to meet patient demands. The Technical Task. There were many technical solutions needed for what might appear to be a simple task. This speaks to our philosophy of our tech stack. We build what we have to.

Technical Review 52

Technical Review Fractional CTO Systems Review Healthcare 52

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userpilot

DECEMBER 6, 2022

Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system. As part of your MRM system, a budgeting tool centralizes expense plans and ensures every department and team has enough.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

The Product Coalition

MAY 25, 2018

TL;DR: Webinar Product Backlog Anti-Patterns The third Hands-on Agile webinar product backlog anti-patterns covers common problems from out-dated and oversized tickets to the part-time proxy product owner and his or her idea repository. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ??

Webinar 60

Webinar Agile Product Research Customer Experience 60

Userpilot

JUNE 7, 2024

Educate customers through video tutorials or webinars to maximize product value. Webinars – live and recorded ones. Webinars or certification courses can also attract new ones. Userpilot webinars. Or reward them for reviewing the product on G2? Modal prompting users to review your product.

Data Visualization 52

Data Visualization User Testing Embedded Analytics Customer Experience 52

Gainsight

DECEMBER 8, 2022

The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention. Ismet wanted to reimagine the existing tech touch program to improve inefficiencies and provide a better customer experience.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. George is also a Citrix Technology Professional and has contributed immensely to the Citrix community. Webinar: Citrix Troubleshooting 101 ». Thanks for the opportunity.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Gainsight

JULY 27, 2022

If you’re used to having human beings cover every customer, the idea of surrendering that responsibility to technology can create anxiety—for both you and clients. Some customers—and user personas—don’t want to engage in the quarterly business reviews and check-in calls that are the hallmarks of high-touch CS. A myth is busted.

Customer Communications 59

Customer Communications Customer Experience Technical Review Data Visualization 59

Userpilot

MAY 6, 2024

Technographic details on devices and platforms used to ensure compatibility and support across technologies. Your promoters, on the other hand, could be targeted with messages encouraging them to review the product on sites like G2 or take part in referral programs. Webinar participation. Customer surveys and feedback (inc.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. The customer success landscape has changed.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

SEPTEMBER 2, 2022

Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. We’ll provide a detailed review of some of the top products later. Let the reviews (below) and a demo trial convince you. And to maintain the system. What is customer education? Key features.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Amplitude

APRIL 9, 2020

That increased performance is due to the fact that those companies understand why their customers take specific actions on their products. or any previous technical skills to correlate user behavior and figure out why customers do what they do. Perhaps you can correlate webinar sign-ups with certain product purchases.

Customer Experience 69

Customer Experience Customer Feedback User Testing Analytic Tools 69

ProductPlan

JULY 20, 2021

The problem plagues nearly every aspect of the corporate world—technology companies included. Much of this is due to increased churn for female product professionals, who tend to leave technology within the first ten years of their career far more often than their male counterparts. Our world contains multitudes.

Reporting Tools 52

Reporting Tools Technical Review Customer Experience User Testing 52

Userpilot

JANUARY 7, 2022

A good onboarding system will positively impact metrics like activation , retention , feature usage and Time to Value. To build a good primary onboarding system, you’ll need to segment your users, create a signup flow and a welcome screen , then serve users with a checklist and walkthrough that are customized to their individual needs.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. An Agile transformation is a rethinking and reworking of how your organization engages technology, people, and processes to achieve specific business outcomes. Reference: Harvard Business Review Analytic Services Survey, Sept 2018).

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98