Userpilot

DECEMBER 6, 2023

What does it have to do with product management or product design? The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. For more comprehensive insights, combine it with other testing methods, like beta testing. Dogfooding means eating your own dog food. Let’s dive in!

Feedback Software 89

Feedback Software Analytic Tools Research Software Reporting Tools 89

Userpilot

MAY 21, 2023

Always beta-test your features before releasing them to the whole user base. Once you eliminate such distractions, use a prioritization framework to help you manage your backlog. If your idea passes all the tests, and you finally build it, make sure to beta-test it thoroughly to ensure it’s stable and bug-free.

Onboarding KPIs 78

Onboarding KPIs Feedback Software User Testing Product Research 78

ProductPlan

SEPTEMBER 26, 2019

That’s why product managers leverage beta testing. A well-run beta program will net a slew of bug reports, suggestions, and additional requests from beta testers. The longer a beta program runs, the more input you’ll receive. Is there any value to keeping the beta tag on even though things are ready for prime time?

Feedback Software 56

Feedback Software User Testing Product Research Customer Feedback 56

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. The best feature request management tools for SaaS are Userpilot and Trello.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

UX Planet

FEBRUARY 2, 2024

You can share your results using the tags #figbruary or #figbruary2024. Right now, the tool is available in beta; registration is free. You can manage your experience, as you can define the difficulty of the tasks or generate a customised task. Every day, you will receive tasks and tips on designing, creating illustrations, etc.

Research Software 52

Research Software UX Software Review User Testing 52

Userpilot

FEBRUARY 9, 2023

How should product managers go about optimizing their products? What is product optimization in product management? If you’re running a beta or usability test, you can easily target them with in-app messages inviting them to participate. Use in-app messages to recruit participants for beta testing. Want to see how?

Product Research 86

Product Research User Testing Feedback Software Analytic Tools 86

Userpilot

NOVEMBER 23, 2023

Why do product managers need them? Challenges of product management Product managers who try to deliver on the outcome promise face a lot of challenges in SaaS organizations. As a result, product managers don’t have enough autonomy to do product discovery and look for real user problems that would be worth solving.

Feedback Software 90

Feedback Software Analytic Tools Product Research User Testing 90

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. In this article, we cover: Why user segmentation is essential for product managers. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. JBTDs, user roles, etc.).

Analytic Tools 92

Analytic Tools User Testing Customer Feedback Feedback Software 92

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. That’s why you should choose analytics tools that support tagging and analysis of qualitative responses. NPS qualitative response tagging in Userpilot.

Product Research 96

Product Research Feedback Loop Feedback Software User Testing 96

Centercode

OCTOBER 14, 2020

A day-long usability test or a one-off beta can’t keep up with the consistency that comes from sustained use in the hands (and home offices) of your customers. Centercode allows you to automatically tag security-related issues and other feedback that testers report.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Userpilot

OCTOBER 18, 2022

Ultimately, it helps UX designers and product managers understand user behavior and eliminate unnecessary steps in the user path. When designing a new feature – Track how your users interact with this feature in beta and find insights on how you can make it better. NPS tagging feature in Userpilot.

Customer Feedback 93

Customer Feedback Data Visualization User Testing Analytic Tools 93

Intercom, Inc.

SEPTEMBER 7, 2018

And it’s easier than ever to build your own apps – whether for Intercom’s 30,000+ customers or just for your own team – with: Our brand new Messenger framework , a reference resource for building apps, now out of beta! A brand new Developer Hub that makes it easy to get started quickly and manage your apps.

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Feedback Software User Testing Customer Experience Webinar 123

Userpilot

DECEMBER 6, 2022

Here are 3 effective methods for collecting data on product usage: Tag features to understand how users engage with different parts of your product. You can tag any UI element to track feature usage among various customer segments across the user journey. Tag features in Userpilot to understand how users are engaging with your product.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 93

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers. Customer success managers use product analytics data to better understand customer needs, preferences, and challenges.

Data Visualization 63

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 63

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase. What is customer lifecycle management? Afterward, product managers use that knowledge to optimize the customer experience.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

JUNE 2, 2022

You can gather more feedback from users by inviting them to test a beta feature. The best approach for this kind of feedback collection is to make that new feature only accessible to selected beta testers and observe their interaction with it. Figma’s beta feature testing open-ended customer feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? Show users the potential value of the new features/products, and engage them in the development process (for example, by getting them to participate in beta testing). The simplest way to do this is by using feature tagging.

Feedback Software 93

Feedback Software User Testing Product Research Customer Feedback 93

Mixpanel

SEPTEMBER 9, 2020

At Mixpanel, we’re building software — and creating content — for product managers, so we approached the writing of this book with a product mindset. We spoke with a dozen product managers and data scientists to figure out what kind of content they needed to become more successful with product analytics. GET THE GUIDE.

Analytic Tools 52

Analytic Tools User Testing Product Research Customer Feedback 52

Intercom, Inc.

MARCH 16, 2021

But when your team is so busy managing day-to-day reactive conversations you may be wondering how you’ll find time to identify recurring customer questions and pain points, so you can begin proactively resolving issues. Preemptively identify recurring customer issues.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. Interested users can be transformed into beta testers. Next, define the end goal.

Product Research 97

Product Research User Testing Data Visualization Onboarding KPIs 97

Gainsight

JANUARY 17, 2020

6 Customer Feedback Processes from Product Management Experts. That’s where aligning customer success and product is super helpful because they can work together with the customer to address certain knee-jerk reactions that come with change management. Product Manager | Blend. Chris Chumley. Clement Kao.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

APRIL 27, 2022

It involves multiple teams across the organization, such as the managers, product team, sales team, product marketing, customer support team, and event management. recruiting beta testers from existing customers. Just tag any feature using the product’s UI and track it without setting custom events.

Onboarding KPIs 92

Onboarding KPIs Product launches Analytic Tools Feedback Software 92

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. Userpilot ‘s NPS Dashboard.

Data Visualization 79

Data Visualization Product Research Software Review Feedback Software 79

Mind the Product

APRIL 24, 2018

I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. Five hours into day one of public release, after months and months of planning, private and public beta, we started to see some small signs of traction. How would you describe the product to your manager?

User Testing 145

User Testing Customer Feedback Customer Experience Data Visualization 145

Amir Rozenberg

AUGUST 5, 2017

Also, there are new Chrome beta and developer versions. Mistake : If the lab can manage 10 scripts, it can manage 1,000 Reality : Labs don’t scale if they weren’t designed to scale Large parallelization requires orchestration, elasticity and weak-link-oriented thinking. A week later, a new Chrome version comes out.

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Weak Development Team User Testing Reporting Tools Data Visualization 67

Roy Madden

NOVEMBER 3, 2021

Chris and Adam still needed to convince upper management to adopt Feedly for Cybersecurity. Chris says, “One of the obstacles we faced was to convince management of the benefits that Feedly would provide. It was easy to convince management to adopt Feedly from then on.”. Immediate impact from the proof of concept.

User Testing 96

User Testing Customer Feedback Feedback Software Research Software 96

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. We’ve compiled a guide of the core metrics every product manager should be tracking to help you to get started with SaaS product management metrics.

Onboarding KPIs 93

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 93

Intercom, Inc.

SEPTEMBER 3, 2020

Mathew Cropper – Senior Product Manager. “We’re a company that’s really all about conversations” Mat Cropper: Hi, I’m Mat Cropper, and I’m a senior product manager. And we tag all of that and aggregate it so we can see all those trends and themes. Then this podcast has the answers.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Userpilot

SEPTEMBER 22, 2021

This helps to manage your userbase without juggling too many apps. You can set triggers, tags, and conditions to ensure your users get a good product experience. This tool helps to organize the feedback received by tagging responses in real-time and then responding to customers appropriately. Source: G2.com.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Mixpanel

MAY 8, 2023

Multi-touch attribution in Mixpanel (now in beta) helps you decide how much credit to give the various channels a user interacts with on their journey to conversion (and hopefully retention) after they sign up for your product. Mixpanel allows marketers to compute this in dynamic ways—and with the added input of down-funnel product metrics.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

ProductPlan

JULY 9, 2019

It really got me thinking about how we build products in tech and the inherent biases in product management. This can be as simple as making sure every image has an appropriate ALT tag or including subtitles for all your video content. 21st century product management and design is fixated on metrics. The Measurability Trap.

User Testing 62

User Testing Customer Experience Product Research Research Software 62

Amir Rozenberg

AUGUST 5, 2017

Also, there are new Chrome beta and developer versions. Mistake : If the lab can manage 10 scripts, it can manage 1,000 Reality : Labs don’t scale if they weren’t designed to scale Large parallelization requires orchestration, elasticity and weak-link-oriented thinking. A week later, a new Chrome version comes out.

Weak Development Team 48

Weak Development Team User Testing Reporting Tools Data Visualization 48

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. We’ve compiled a guide of the core metrics every product manager should be tracking to help you to get started with SaaS product management metrics.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

ProductPlan

JULY 11, 2019

Outside of the product manager, the marketer launching the product should be the most knowledgeable person at your company about that product,” says Marcus Andrews of HubSpot. For example, after a user tags someone in a post they could be sent an email linking to a blog post that explains the benefits of a new private messaging feature.

Customer Experience 66

Customer Experience User Testing Weak Development Team Development Team Review 66

Intercom, Inc.

OCTOBER 1, 2020

So it would be like, “Hey, we’re going to add tagging this week. So Ciaran is going to work on tagging on Wednesday, Thursday, Friday, because Eoghan is designing it Tuesday, and David is going to work on it Tuesday, Wednesday, Thursday,” or something like that. So we started looking at time and thinking about time.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

So it would be like, “Hey, we’re going to add tagging this week. So Ciaran is going to work on tagging on Wednesday, Thursday, Friday, because Eoghan is designing it Tuesday, and David is going to work on it Tuesday, Wednesday, Thursday,” or something like that. So we started looking at time and thinking about time.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

UX Studio: Product Management

MARCH 19, 2021

and so on… Let’s be honest, it is really challenging for a product manager to decide and find the right mix of features to push through design and development. On the other hand, you can already shoot for real user feedback from your alpha / beta or live product users. What competitors have. Speed to market. User perception.

Product Research 109

Product Research User Testing Development Customer Experience 109