UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

User Testing 55

User Testing Research Software Data Visualization Reporting Tools 55

The Basics of Product Management

JUNE 21, 2025

How to approach: Speed vs. control : Third-party tools are faster to implement but may limit customization Cost : Consider upfront vs. long-term costs (licensing, maintenance) Scalability : Will the solution scale with your user base? Security & compliance : Evaluate data handling, privacy, and legal implications 3.

Product Research 40

Product Research Feedback Software Analytic Tools Research Software 40

Arkenea

FEBRUARY 23, 2025

If I had to make a blanket statement, it’s that most founders and product managers don’t listen enough to customers or iterate enough based on customer feedback. However, I don’t necessarily agree with the idea that its user feedback “versus” the founder’s vision.

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. The message feels careless, and the customer loses trust.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

People-First Product Leadership

NOVEMBER 19, 2024

It’s great if customers are signing up for your free trial at rates exceeding expectations. Existing users: Retention, New account growth (free to paid), Increased adoption + engagement of revenue-generating features, Improved customer satisfaction via net promoter score, Activation of newly launched “a-ha” capabilities.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Userpilot

MAY 17, 2025

In this guide, Ill share those findings and show you how to use Userpilot to craft seamless, engaging mobile in-app experiences that keep users coming back. When I map that story, patterns jump out that help me understand user behavior better. Tie design, engineering, and marketing research to real user behavior.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

The Product Manager Coach Blog

MARCH 4, 2025

For more tips on setting boundaries, read How to Say No as a Product Manager. Become the Go-To Expert on the User If stakeholders trust that your decisions are rooted in user needs, theyll be more likely to support your ideas. Invite Stakeholders to User Sessions: Let them hear directly from customers.

Customer Feedback 69

Customer Feedback Weak Development Team User Testing Customer Experience 69

BrainMates

JUNE 22, 2025

To sustain growth, products must outpace the competition by understanding customer segments deeply, moving swiftly in response to needs, and strategically innovating. If you haven’t yet, check out part 2 of the series for tips for managing a product introduction and launch. Below we discuss some considerations for the growth stage.

User Testing 52

User Testing Weak Development Team User Friction Product Research 52

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

APRIL 30, 2025

Of course, none of this will work if you dont have the customer reviews to back it up. Heres how Gymshark motivates its users by educating them with fitness tips. Create communities to engage mobile users. Apple Search Ads and Google UAC let you target users who are already searching for what you offer.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Usersnap

MARCH 24, 2025

It is a critical framework for product teams to ensure that their products meet customer needs and are delivered on time, within budget, and with the required quality. During the product discovery stage, product teams gather customer feedback , conduct user research, and analyze market trends to inform their product decisions.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

UX Planet

MAY 1, 2025

Written by Alex Kreger and UXDA team Digital banking has undergone significant transformation over the past decade, yet many users still experience stress and confusion when managing their finances online. At UXDA, we believe design has the power to alleviate these pain points and spark genuine human connection.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

UX Planet

MAY 27, 2025

Banks that fail to deliver excellent mobile experiences risk losing billions in potential customers. According to a McKinsey report (2022), companies using AI-driven personalization have seen up to a 15% boost in customer engagement and a 1020% increase in cross-sell revenue. According to Quanti research , by the end of 2024, 3.6

Finance 96

Finance Research Software Feedback Software Analytic Tools 96

UX Planet

MARCH 6, 2025

In this article, I will share six practical tips that will help you achieve thisgoal. Here is a format of a story that I suggest touse: The problem Clearly articulate the pain points or challenges that usersface. So its better to say, reduces customer drop-off by15%. Good stories sell.

User Testing 98

User Testing Customer Feedback Customer Experience Management 98

Userpilot

MAY 27, 2025

Next, use a product analytics tool like Userpilot to tag these events, capture event data, and visualize how many users move or drop off between each stage. Build custom events you want to track in Userpilot. ” Now, suppose a large number of users create a project but never share it.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Usersnap

MAY 14, 2025

It involves thorough research and analysis of the target audience, their pain points, and existing solutions to create a product that meets user needs and provides business value. Customer Feedback Customer feedback is a crucial part of discovery. Use interviews, surveys, user testing, and more.

Product Research 72

Product Research Framework User Testing Customer Feedback 72

Userpilot

MAY 30, 2025

Instead, choose actionable metrics that reflect your apps unique value, user behaviours , and business model. It could be very basic at first if a customer has never used a mobile growth platform before, maybe you want to validate your hypothesis on what your most popular feature is. User stickiness formula. Churn rate formula.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Usersnap

DECEMBER 20, 2024

Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Every update is a chance to show youre listening to your users needs. Lets get started!

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

JULY 17, 2025

See How Userpilot Can Help Lifecycle email marketing is about responding to customers’ needs and problems across every stage of the customer journey. In product marketing , it also needs to be tied to the users’ product experience, nudging them towards in-app actions. What are the stages of the customer lifecycle?

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Userpilot

APRIL 16, 2025

Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JUNE 30, 2025

But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention. In this article, we’ll show you how to use video content in your product management strategy to help users learn at their own pace. This approach empowers users to solve problems independently whenever they come across one.

Onboarding KPIs 66

Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66

Userpilot

JULY 22, 2025

By collecting in-app feedback through surveys and watching session replays, you can understand the ‘why’ behind user actions and make more informed decisions to enhance the user journey from start to finish. Customer data in Salesforce. And it’s not just the user experience that suffers. Why is this a problem?

Onboarding KPIs 100

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. In Product Design: Let users customize elementscolors, layouts or settingsto evoke a sense of ownership and familiarity.

Banking 71

Banking Data Visualization Customer Experience Feedback Software 71

Userpilot

JULY 17, 2025

Every touchpoint pushes users toward actual product adoption. The different types of PLG email campaigns I deploy across the customer journey Every PLG email has one job: to meet users where they are in the lifecycle and help them make meaningful progress inside the product. ” which is a perfect pain point for the readers.

Customer Experience 66

Customer Experience Customer Feedback User Testing Data Visualization 66

Userpilot

MAY 17, 2025

Understand your mobile users Before I even begin designing anything, my absolute first step is to conduct extensive user research. I want to know who my users are. And, I dont mean just knowing their age or location; I need to know what pain points theyre trying to solve with the app.

Research Software 82

Research Software Onboarding KPIs User Testing Customer Experience 82

Userpilot

APRIL 30, 2025

To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers. With Userpilots segmentation and targeting capabilities, you can group users by behavior (like power users and newcomers), demographics, device type, or any custom attribute.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

MAY 28, 2025

But when mobile onboarding flows are personalized to user needs, they tend to stick around. You can use them to: Providing tips about features users are currently viewing. Offering proactive support when users hesitate or encounter errors. Suggesting next steps in complex user flows.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. Schedule a demo to talk with an expert.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

MARCH 30, 2025

Implement Your App User Retention Strategy with Userpilot Get a Demo 14 Day Trial No Credit Card Required Create a personalized onboarding process Dont assume users know what to do in your app. You must personalize your onboarding journeys based on users JTBDs, goals, and pain points. What is your role?

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

JUNE 10, 2025

These are alarmingly high figures, especially when you consider that customer acquisition cost for mobile apps has been steadily increasing. Everything points to one fact: mobile app owners with a substantial user base are better off focusing on retention over acquisition. Simple way to calculate mobile app churn rate.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

JUNE 1, 2025

These tools reveal user patterns and pain points, helping you improve flows and create a smoother user experience. Together, operational and behavioral analytics give you a complete view of both your apps performance and your users experience, so you can build smarter, fix faster, and grow with confidence.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Reporting Tools 71

Userpilot

APRIL 8, 2025

Gathering mobile customer feedback shouldnt just be a checkbox item. As a product manager, I believe its a critical step to understanding whos really using your app, whats tripping them up, which features are making a difference, and how many users might opt for your paid plans. Tip: App analytics offer silent yet powerful feedback.

Customer Feedback 76

Customer Feedback User Testing Feedback Software Customer Experience 76

Userpilot

JULY 10, 2025

When done right, they don’t just boost company revenue , but also help customers unlock more value and grow with your product. Special offer (optional): And finally, converting emails often have a discount or a limited-time offer that creates urgency and encourages customers to act immediately. Userpilot’s upsell email template.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics User Testing 52

Userpilot

APRIL 3, 2025

That in-app messaging is great for driving user engagement compared to other forms of customer communication, among other benefits. Timely, personalized communication: Send in-app messages based on user behavior to increase meaningful engagement. " Which one reads better? " Which one reads better? The latter, right?

Feedback Software 66

Feedback Software Analytic Tools Research Software Messaging 66

Userpilot

JUNE 4, 2025

Without a focused process, you risk chasing vanity metrics, misallocating your teams time, and missing critical user pain points, which leads to frustrated customers, rising churn, and stalled growth. Then, Id create segments to have a better understanding of the different personas in the user base.

Analytic Tools 71

Analytic Tools Data Visualization Feedback Software Research Software 71

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points?

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