Intercom, Inc.

AUGUST 30, 2018

I was at an agency for a while and then moved to the Bay Area in 2001. Google Apps covers anything for communication and collaboration – it could be Gmail, Calendar, Drive, Docs, Sheets, Live – both for personal and for enterprise. That’s when I really jumped into tech, and I was at eBay for about 7 years.

Customer Experience 149

Customer Experience Research Software Leadership User Testing 149

eG Innovations

MARCH 5, 2021

I joined eG Innovations in 2001 when the company was an infant. How has Citrix technologies changed over the years and how has the eG Enterprise suite evolved as a result? Different types of dashboards and visualizations is one way in which we differentiate our product from others. That was very exciting!

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

eG Innovations

MAY 21, 2021

Since eG Innovations was founded in the summer of 2001, a colleague recently asked me about our 20 th Anniversary, which we celebrate this year. There are other competitors, who can rattle off some or all of these features, in most cases through acquisitions, and this is another area that differentiates eG Innovations. AIOps, SRE).

Artificial Inteligence 52

Artificial Inteligence Embedded Analytics Analytic Tools Customer Experience 52

BrainMates

MARCH 6, 2018

My recent experience is more with startups, and I tend toward enterprise rather than consumer. We have to think about company-level things and product-level success rather than the individual enterprise sales team that gets to go to club in Fiji if they close that one big deal. Not a differentiator. Who gets value?

User Testing 75

User Testing Feedback Software Product Management Product Manager 75