UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

OCTOBER 10, 2022

We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Product Net Promoter Score (NPS) is a metric of customer satisfaction. We can also say the NPS score is a number reflecting customer loyalty. Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment.

User Testing 77

User Testing Feedback Software Onboarding KPIs Analytic Tools 77

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. Then we’ll discuss the pros and cons of using NPS as a metric, and why ultimately it’s a useful source of data.

Analytic Tools 110

Analytic Tools Feedback Software Research Software Data Visualization 110

Userpilot

JUNE 16, 2021

Microsurveys make for a fast and easy way of collecting user sentiment and acting on it to improve your product. They are contextual and ask for specific feedback compared to long product surveys. Use a micro-survey to let users choose their path when they start out (opt-in for in-app guiding or self-serve).

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

Product Research 84

Product Research Feedback Software Analytic Tools Research Software 84

Userpilot

JANUARY 8, 2021

This will let you know how well you are truly serving your customers. You have more customers enjoying your product than hating it. Net Promoter Score is the result of a one-question survey asking the users how likely they’d be to recommend your product on a scale from 1 to 10. Source: Userpilot. Want an NPS survey like this?

Analytic Tools 64

Analytic Tools Feedback Software Data Visualization Weak Development Team 64

Mind the Product

APRIL 20, 2017

Alibaba’s Taobao is a competitor to eBay and launched Aliwangwang, an instant communication tool for buyers and sellers to interact in 2003. It has 889 million monthly active users, according to parent company Tencent. According to China Network Information Center, only 44% of Chinese internet users use an email application.

Development 139

Development Data Visualization Transportation Customer Feedback 139

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. I liked being that interface between what the company was building and what the customer needs.” In 1996, Amy started her own business that was later acquired by Autodesk in 2003.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

The Product Coalition

JUNE 4, 2020

When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to. The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003.

User Testing 78

User Testing Product Marketing Product Research Marketing 78

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Intercom, Inc.

SEPTEMBER 12, 2019

Too often, our online architects fail to take into account differently abled users. Human-centered design, after all, should take everyone into account, not just the standard user. Most of the time, we design for the average able-bodied user, failing to consider what it looks like to those who sit outside this.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

PMLesson's Ace the PM Interview

MAY 19, 2020

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. It's important that you can empathize with users and clearly explain what their user needs might be.

Product Marketing 52

Product Marketing Marketing Weak Development Team Analytic Tools 52

Mind the Product

APRIL 11, 2017

But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. We’re delighted to announce our first six speakers, who will share their unique insights with us in September: Tickets are on sale now!

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

The Product Coalition

FEBRUARY 5, 2019

After a year, he made the jump to Staff Product Manager for Firefox Accounts & Sync; and then moved horizontally to Application Services in the same role. On his “Remains of the Day” blog , he undertakes very insightful (and extensive!) Gibson Biddle is a former Netflix/Chegg Vp/CPO. For more, see his Twitter profile.

Research Software 61

Research Software Analytic Tools User Testing Data Visualization 61

PMLesson's Ace the PM Interview

JULY 8, 2019

Some product managers rely a little too much on data, in my opinion, but I believe you can be misled by doing so. I'd say this even applies to interviews with potential customers—doing too many can be counterproductive. In my experience, it’s better to develop based on your own intuition and experience and get feedback as you go.

Weak Development Team 53

Weak Development Team Feedback Software Data Visualization Customer Experience 53

PMLesson's Ace the PM Interview

JULY 8, 2019

Some product managers rely a little too much on data, in my opinion, but I believe you can be misled by doing so. I'd say this even applies to interviews with potential customers—doing too many can be counterproductive. In my experience, it’s better to develop based on your own intuition and experience and get feedback as you go.

Weak Development Team 40

Weak Development Team Feedback Software Data Visualization Customer Experience 40

ProductBoard

JUNE 6, 2017

Quite a bit, it turns out… Usage data … user needs … segments & personas … ethnographic user studies… I’d always reckoned these concepts and techniques came about in the ’70s and ’80s, as modern product design took hold. For example, they received user complaints, responses, and letters to the editor by mail.

User Testing 40

User Testing Research Software Feedback Software Product Research 40

PMLesson's Ace the PM Interview

AUGUST 8, 2022

Gayglers: Founded in 2003, Gayglers was Google's first-ever Employee Resource Group. Talks At Google Employees of Google aren't short of professional insight and advice. Attendees can expect to gain valuable insights and knowledge that they can apply to their own careers.

Technical Review 52

Technical Review Data Visualization Engineering Naming 52

Intercom, Inc.

JANUARY 24, 2019

Transitioning into an effective marketplace required keen attention to the evolving needs of their customers – who wanted to connect to third-party partners. Customer nurturing now starts from the first touch, and AI can help with that. Specifically, we look for customer validation, and we’re really trying to accelerate success.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Business of Software Conference

NOVEMBER 19, 2019

All of their data would run through our technology because at the other end of that there are brands and businesses that really wanted to understand what was happening on social media; what was happening around their brand, their industry, their market. Those values might be you know might be customer success might be your key value.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8