Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Helen Egger — launched Little Otter. The company means a great deal to both of them.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Intercom, Inc.

FEBRUARY 7, 2019

How do you put a box around a product that defies categorization? I spent about six years there – mostly running YouTube products. I went from most of my day being watching other people do things, being in meetings and reviews and so on, to all of a sudden writing specs, doing designs and trying to figure out what the product was.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

UX Studio

MARCH 11, 2024

Another friend who had like a kite surf school and I did his website for free and then then I got contacted by a local company that imported surfing, windsurfing, kitesurfing products. These days are more around product design and UX design. And they wanted some help with that catalog. They wanted to put that catalog online.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

UX Studio: Product Management

JULY 12, 2021

So we did some research to help you find the right eCommerce web design company to work with. We are honored to rank among the top product design companies according to Clutch Global Award. UX studio is a digital product design agency based in the heart of Europe. Are you looking for the perfect team to help with your project?

Research Software 93

Research Software Data Visualization Feedback Software Analytic Tools 93

Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. Time was of the essence, and our message to the CS community would be key. That is what brought over 5,500 customer success and product managers to travel to the Bay Area, so we had to think big and change the game.

Events 88

Events Feedback Software Technical Review Systems Review 88

Intercom, Inc.

AUGUST 8, 2019

In our conversation, we talked about how Slack manages the customer experience as a product and how the customer experience should evolve as the business grows. This was 2008, and by the time I left, I think there were 3,000 employees. For Slack, one of the interesting things about our product is that we have two sides of the coin.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Product Talk

SEPTEMBER 13, 2017

This past week I was in London speaking at Mind the Product. As usual, the Mind the Product team hosted a phenomenal event. When Mind the Product releases the video, I’ll add it to this post. Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017.

Product Research 210

Product Research Research Software User Testing Data Visualization 210

AB Tasty

JUNE 10, 2024

Customization Definition: Giving the power to the users The most common form of customization comes in the form of product customization and is typically found online. One of the issues facing businesses offering product customization is how quickly can each purchase be produced? This is where highly sophisticated algorithms come in.

User Testing 98

User Testing Data Visualization Customer Experience Analytic Tools 98

Userpilot

JANUARY 22, 2020

Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Want to know how to measure your NPS and how to cross-reference it with your user data to guide your product development and onboarding? Promoters are people who would likely recommend your product.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Intercom, Inc.

JANUARY 24, 2019

As Salesforce found, having a list of partners on its site wasn’t enough; they needed to facilitate discovery and promote community advocacy around their solutions. It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. When I started in 2002, I was the first product manager for the API.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

SEPTEMBER 26, 2019

It’s hard to find a hotter trend in Silicon Valley than the idea of turning your product into a platform. Turning your product into a platform that developers can build on is a great way to tap into new audiences and expand your market share. In today’s episode, we’re featuring the best parts from those chats. I think it’s tricky.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

svpg

SEPTEMBER 30, 2016

Article: Behind Every Great Product. I titled the paper, “Behind Every Great Product” and it was inspired by the classic Good Product Manager / Bad Product Manager by Ben Horowitz. The paper proved popular and helped many teams to get a better understanding of just what product was all about.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

freshtrax

AUGUST 27, 2019

LINE : Much more than just a messaging app. Originally a simple messaging app for smartphones, LINE implemented mobile games and a news feed to expand its service. LINE is also a pioneer of virtual stickers for its messaging app. The Japanese version of Twitter was launched in 2008 and its MAU has been increasing since then.

Research Software 96

Research Software User Testing Data Visualization Magazine 96

Gainsight

MAY 27, 2020

Product Telemetry : Are you happy with the information you have into your product’s usage and adoption? Act Like a Real Cloud Company and Understand Product Adoption. Similarly, how can in-product communications help complement CSM teams through messages delivered where the users are every day. ” Check!

Analytic Tools 52

Analytic Tools Customer Experience Webinar Technology 52

Business of Software Conference

SEPTEMBER 3, 2019

So, let’s zoom down into that flatline and we see that 2007, 2008 – in 2008 we actually did forty-five thousand dollars in sales which is kind of cool because we did 10,000 in 2007 so I said ‘Hey we’ve quintupled our sales.’ I’m like: ‘This is so cool, this is marketing research.’ So how do we do that?

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Andrew Chen

MAY 28, 2019

You can follow and message Li on Twitter if you have thoughts about the piece. I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc., We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93