Intercom, Inc.

DECEMBER 21, 2021

Amanda Renteria , CEO for Code for America. Code for America’s Amanda Renteria on defining the citizen experience. Amanda Renteria, CEO of Code for America, is a firm believer in this idea. Amanda Renteria, CEO of Code for America, is a firm believer in this idea. Hubert Palan , founder and CEO of Productboard.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Alchemer Mobile

NOVEMBER 25, 2019

So, we help really large consumer brands capture feedback, collect information from their customers about their experiences, analyze it so they can understand what people are struggling with, where are their problems, opportunities to grow the business and get better, and then take action. Robi Ganguly: Yeah.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Usersnap

JUNE 2, 2022

Researchers with the Corporate Executive Board discovered in 2010 that the more effort exerted by customers, the lower their level of customer loyalty. Brian Solis who advises leading brands, startups, and celebrities, speaks plainly on the topic. How Do I Calculate Customer Effort Score (CES survey)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Sacramento web design services for startups and enterprises How much does it cost to work with web design companies in Sacramento? Jives Media maintains an excellent rating of 5 out of 5, having over 93 happy clients reviews, according to Clutch.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Intercom, Inc.

AUGUST 26, 2021

Join us as we recall the initial aha moment, the early startup missteps, and the major milestones that have marked our first 10 years. Eoghan McCabe: Around 2010, near the end of the growth curve for the world wide web, connecting with businesses online as a consumer started to make for a pretty crappy, spammy, and transactional experience.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Intercom, Inc.

OCTOBER 29, 2020

I had wanted to be in tech because I’d done a bunch of coding undergrad and engineering undergrad, and as tech started to take off in the mid to late nineties, I knew that I wanted to be in the Bay Area, in Silicon Valley. And so after a few more years doing that, I left and joined a startup. And I met my husband, Eric, out here.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough.

Education 52

Education User Testing Customer Experience Research Software 52

UX Planet

APRIL 12, 2024

Typically, and I remember interviewing for these roles in 2009/2010, the hiring manager would typically ask me: would you consider yourself a generalist, or do you specialize in particular field. I personally started using this term for Product Designers, originally when I first worked with Startups (going back to 2014).

Research Software 86

Research Software Analytic Tools Feedback Software User Testing 86

Business of Software Conference

FEBRUARY 4, 2019

, is a bad way to measure brand engagement. Jared Spool (Founder, UIE) – Design Metrics That Matter from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? For example, on the homepage was a brand new feature.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88