Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. That’s why it’s incredibly important to develop a good level of empathy and user understanding, not only for yourself, but for the whole team.

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Artificial Inteligence Data Visualization Product Research Reporting Tools 178

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

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Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

FEBRUARY 15, 2021

Six Fallacies that Prevent Startups from Adopting Agile Successfully From 2010 to 2017, I worked several years in three Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. Their collaboration will lead over time to a ‘team of teams’ structure. Participation is free.)

Agile 177

Agile Startups Technical Review Software Review 177

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. UX studio Capitol Tech Solutions Digital Deployment Jives Media Cinch Web Design Web Sauce Studio E. He gathered a team of like-minded design enthusiasts to shape the future of digital design and innovation. Capitol Tech Solutions.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Amplitude

MAY 9, 2018

How to organize your team is one of the most important decisions a product leader makes because how your organization is designed determines how it performs. Once you’ve defined your North Star—the key measure of success for the product team—we recommend structuring your team into autonomous groups to drive that outcome for your business.

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Weak Development Team Onboarding KPIs User Testing Vision 59

Intercom, Inc.

SEPTEMBER 22, 2022

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. However, Michele quickly realized that customer research should be a part of the whole product development process.

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User Testing Research Software Customer Experience Analytic Tools 138

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials. The customer success landscape has changed.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

OCTOBER 29, 2020

In this very special episode of Inside Intercom, I sat down with Des, our co-founder and Chief Strategy Officer, for a wide-ranging conversation about our respective journeys so far, our thoughts on Intercom through the years, and what the future holds. I love building products, building teams, building companies. Short on time?

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. Do you empower small, agile teams? So, in strategy theory right for years we had this idea of this fabulous thing called a sustainable competitive advantage. They formed in 2010. Are there resources available for little bets?

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Weak Development Team Reporting Tools Research Software Data Visualization 75