Department of Product

OCTOBER 19, 2023

(Hey Designer) Free resource — How to use SMS to elevate your product’s customer engagement Sending alerts and notifications via SMS lets you share important information quickly and gives you higher open rates and wider reach than other channels. and elevate your customer engagement.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

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Download Feedback Software Data Visualization Customer Experience 215

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. 2012 – the Inception. From there we put together a basic roadmap and started writing user stories.

User Testing 113

User Testing Weak Development Team Onboarding KPIs Customer Experience 113

Mind the Product

DECEMBER 13, 2018

Garry Prior has been in and around the technology industry for more than 20 years, largely in product management / product leadership roles. Garry is a firm believer that great products only come about through the intersection of technology, business processes, customer support and user experience.

Analytic Tools 107

Analytic Tools Research Software Data Visualization Government 107

Gainsight

JANUARY 18, 2021

With over 9,000 customers, they have seen immense growth over the past ten years. Lee has been with Rapid7 for seven years, beginning as their Vice President of Product, back in June of 2012. All their organizations are structured and aligned with customer-centricity in mind. . Passion for Product.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Customer Experience 52

Mironov Consulting

DECEMBER 2, 2019

And recently, a product leader at Spotify shared that her group (and many others throughout her company) have evolved to very different organizational models than described in Henrik Kniberg’s 2012 Scaling Agile @ Spotify. It’s typical for professional services firms and custom development shops to have pro ject -based resource pools.

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User Testing Customer Experience Outbound Customer Feedback 80

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. I liked being that interface between what the company was building and what the customer needs.” “I had to think about leadership differently,” Amy stated.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

ProductPlan

OCTOBER 1, 2020

This event grew as an outcropping from the highly popular SaaStr blog started in 2012 by EchoSign’s Jason Lemkin. Agile Leadership Summit. This event may have gotten its start as an ancillary part of the Agile+DevOps Leadership Summit, but for Agile product leaders, this is the main event. Product Management Festival.

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

Intercom, Inc.

MARCH 8, 2018

Back in 2012 Dan joined LinkedIn as a senior sales leader charged with launching its social selling business – training LinkedIn’s own global sales organization in the process. Today with Empire Selling he’s helping B2B companies drive revenue and deepen customer relationships through digital and social selling training.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Intercom, Inc.

SEPTEMBER 8, 2021

Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever. Customer first, then company, then yourself. Slack’s “radical convenience” approach to customer experience. Do right by others. Pretty big growth.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

People-First Product Leadership

JUNE 25, 2023

Today, in our rapidly changing product world, we are constantly trying out the new and unfamiliar as we look to bring delight to our customers. When I teach my course on People-First Product Leadership , and after my talk at Mind the Product, people ask if individual contributors change the culture at their organization?

Customer Experience 52

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The Basics of Product Management

JULY 21, 2020

It was launched with a lot of fanfare in 2012 with commercial availability by mid-2013. But, the Google Glass never really captured the user imagination. Based on an effective product feedback loop , Google Glass enterprise edition 2 was launched in mid 2019. The wearable tech didn’t really take off.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Business of Software Conference

MARCH 5, 2021

Lesson #1 – Make Your Users Awesome. The first BoS video I watched was Kathy Sierra’s seminal talk from BoS USA 2012, ‘ Building The Minimum Badass User ’. I’ve been inspired by the way BoS attendees always focus on how they can make the user awesome. It’s a brilliant talk in both content and delivery. Adios, BoS.

Customer Experience 52

Customer Experience CTO Events Customer Feedback 52

DISQO

FEBRUARY 1, 2017

Over the years, there’s been a lot of insight (and conjecture) as to what sets elite product managers apart from the pack. Meanwhile, product managers are more likely to manage the development team and write user stories. Census Bureau , as of 2012, roughly 11% of those over the age of 25 held graduate degrees.

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Data Visualization Product Management Product Manager Product Research 58

Gainsight

OCTOBER 22, 2020

A noticeable trend reveals that product, like customer success, relies on every part of the organization to deliver outcomes. Founded in 2006 by Brian Halligan , Chief Executive Officer, and Dharmesh Shah, Chief Technology Officer, Hubspot is headquartered in Cambridge, Massachusetts, with offices and customers worldwide. ” .

Feedback Software 52

Feedback Software CTO User Testing Customer Feedback 52

PMLesson's Ace the PM Interview

DECEMBER 4, 2021

Coinbase was first formed in 2012 by American businessmen Brian Armstrong and Fred Ehrsam. While it initially opened its doors with Bitcoin trading, it now allows users to trade hundreds of different cryptocurrencies. Now, in 2021, Robinhood reports over 30 million users that regularly use their services. What is Robinhood?

Reporting Tools 52

Reporting Tools Software Engineering Feedback Software Engineering 52

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. My continuing leadership in the field.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

JULY 26, 2016

Shawn Anderson & Shane Corellian: Alternative Marketing, or “Oops I Did A Marketing” Ayat Shukairy: Why “Customer First” Fails & What To Do About It. Marty Cagan: Customers Are Not The Source Of Innovation. Alexander Osterwalder: Understanding the Jobs Your Customers Want Done.

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Weak Development Team Data Visualization Customer Feedback User Testing 70

Business of Software Conference

JUNE 29, 2020

So, it would really help if as we kind of go through this I can get some feedback from folks about what you’ve heard what you’ve done. Do we create any value for our business for our customers? And, 2) as leaders we need to learn how to give feedback and give input without dictating outputs.

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User Testing Feedback Software Research Software Product Research 59

Business of Software Conference

MAY 15, 2019

Some friends of mine went off and did the same thing a few years later and successfully floated their business in 2012 for 500 million. I realized that ideas were all about customer problems and needs. So we had three potential massive customers with huge problems that needed solutions. The glory days of the Internet.

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Research Software Technology User Testing Fractional CTO 55

Business of Software Conference

JUNE 20, 2019

They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. So let me remind you a little bit of this slide from 2012 which never really took off but I still I’m trying to push it some more. Few customers, happy. Yeah right.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87