Intercom, Inc.

AUGUST 25, 2021

Or support teams could have bots as the front line of defense to triage inbound inquiries, get more information from customers, or even solve problems.”. In July 2020, after nearly 9 years as CEO, Eoghan moved to the role of Chairman, and Karen Peacock assumed the position of our Chief Executive Officer. A new era under a new CEO.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

freshtrax

SEPTEMBER 24, 2019

Founded in Germany in 2012, Adjust now covers regions all around the world with 15 global offices and close to 400 employees. A: New leads relied on the usual forms of networking, inbound marketing activities, and events. A: Many startups initially hire a sales director who is a potential candidate for the general manager position.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Gainsight

FEBRUARY 2, 2024

Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough. They’re creating great inbound marketers, with the understanding that it will make them more successful customers.

Education 52

Education User Testing Customer Experience Research Software 52

Business of Software Conference

NOVEMBER 1, 2023

’ Goodman argues that the answer lies in focusing on two major factors – customer feedback and positive metrics. In her 2012 BoS Talk, ‘How to negotiate the Long, Slow, SaaS Ramp of Death’, Goodman lays out the most common hurdles software founders face and how to overcome them.

User Testing 52

User Testing Research Software Feedback Software Customer Experience 52

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. We came out of private beta on January 27th, 2012, where we announced that we’d raised a million dollars. Frequent touch points and frequent positive interactions. And where does loyalty come from? Communication.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

NOVEMBER 23, 2022

In 2012, looking to build something of his own, Patrick founded ProfitWell , a suite of products to help SaaS companies grow by optimizing pricing, reducing churn, and getting accurate revenue reporting. Like all things, I had overwhelmingly positive responses, but I fixated in the four or five people who didn’t like it.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118