Intercom, Inc.
SEPTEMBER 28, 2021
This is a natural evolution for many SaaS tools as they move towards a healthier economic model, as captured in Christoph Janz’s seminal 2014 blog. This approach was crucial to designing our Articles product. Classifying customer knowledge base maturity when building Intercom’s Articles product.
Roman Pichler
JANUARY 8, 2019
For revenue-generating products, you should also investigate if the product is still effectively differentiated: Do users have a compelling reason to choose it over competitors’ offerings? Capture your decisions and document the new strategy for your product, for instance by creating a new, forward-looking Product Vision Board.
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The Product Coalition
JUNE 14, 2020
All of these products had a huge Total Addressable Market (TAM), and were clearly Feasible, but failed to differentiate themselves in any meaningful way. This article has a short take on some of Zune’s shortcomings. Big money, great teams, fresh perspectives, huge launches, and spectacular failure. The Zune Is Dead.
Intercom, Inc.
JANUARY 18, 2023
Liam Geraghty: You guys founded the company in 2014. When I was talking about how we started in 2014 with all of these online tutors that still use Off2Class to teach, we’re now able to provide those tutors to our district customers as an online solution. What did the landscape look like for edtech back then?
Pragmatic Marketing
JULY 18, 2018
Under Article 1, Section 1 of the California constitution, the right to privacy is an “inalienable” right of a free and independent people. The infamous 2014 Target data hack affected an estimated five million Californians.). Your Customers’ Rights Under CCPA.
Pragmatic Marketing
JULY 18, 2018
Under Article 1, Section 1 of the California constitution, the right to privacy is an “inalienable” right of a free and independent people. The infamous 2014 Target data hack affected an estimated five million Californians.). Your Customers’ Rights Under CCPA.
PMLesson's Ace the PM Interview
SEPTEMBER 28, 2020
One of them was our co-founder Stephen Cognetta back in 2014-2015. Hopefully, you can use this article to improve your own Googleyness and one day become a Googler yourself! Although, the company itself tries to internally differentiate between the two. Given this difficulty, what does it really take to work at Google?
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