Remove 2014 Remove Messaging Remove Naming Remove Weak Development Team
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How JustGiving Crowdfunding Went From an Idea to £100m in Five Years

Mind the Product

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

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Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

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The floating action button: the best SaaS guide to date ??

Usersnap

At Usersnap , we had the difficulty of naming our floating action button for the specific use case we provide, which is a customer feedback menu. The buttons became more popular after Google released material design principles in 2014. But you can find mini or extended action menus (we’ll discuss those later). It’s that easy.

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Concept Testing Examples and Methods for SaaS

Userpilot

Get feedback on different messaging and ads to find which resonates. Let’s delve into the key benefits of concept tests: Build Lasting Customer Relationships : When you actively involve your customers in the development phase, it’s not just about getting feedback. It’s about showing them their opinions matter.

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How to use email marketing to connect with your users

Intercom, Inc.

Plain and simple, email marketing is the tactic of sending marketing messages via email. Jackson (@StartupLJackson) May 17, 2014. Intercom could be a great starting point especially if you also plan to send in-app messages or use live chat for sales or support. What is email marketing? Pretty straightforward, right?

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Upsides to unshipping: The art of removing features and products

Mixpanel

Teams are praised whenever they release a new feature (or product) to their customers. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and celebrate. Previously, he led growth and product teams at Instacart and Zynga.

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Behind Every Great Product

svpg

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.