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Your Guide to User Behavior Analytics (UBA) for SaaS

Userpilot

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. This guide will go over what user behavior analytics are, why they’re important, what you can track, and how to analyze user behavior. Identifying patterns.

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Coda’s Shishir Mehrotra on rethinking docs from scratch

Intercom, Inc.

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. Then I left Google in 2014 to start Coda. Matt: Incredibly impressive.

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Improve Customer Experience in SaaS with a Little Homework (15 Must Read/Watch Resources in 2021)

Usersnap

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. How to Use Product Feedback to Boost Customer Experience. Don’t Make Me Think. By Steve Krug. By Usersnap.

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What does the Fourth Industrial Revolution have to do with your product?

The Product Coalition

The technologies brought by the Third Industrial Revolution are becoming integrated, sophisticated and powerful, creating global networks of economy and relationships. The platform business model has been born and quickly disrupted many industries with the rise of companies like AirBnB, Uber and Alibaba. Industry 4.0,

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The Top Product Moments of the Decade…and What’s Coming Next

The Product Coalition

We started talking to tech Now, we all know that VUIs (Voice User Interfaces) still have a ways to go in terms of development, but it’s hard to believe that it was only 9 short years ago that Apple gave us Siri. Siri received mixed reviews when she first landed in the iPhone 4S in 2011. AKA, The 23 Asilomar AI Principles.

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Improve Customer Experience in SaaS with a Little Homework (15 Must Read/Watch Resources in 2020)

Usersnap

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. How to Use Product Feedback to Boost Customer Experience. Don’t Make Me Think. By Steve Krug. By Usersnap.

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How JustGiving Crowdfunding Went From an Idea to £100m in Five Years

Mind the Product

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. And to test it, we ran user testing almost every week to get rapid feedback on mocked-up and coded prototypes, and reported back to the business every Friday on our progress and what we’d learned.