Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Miro has made the move from product to platform. Short on time?

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Good Product Manager

APRIL 21, 2015

One of the key responsibilities of a product manager is to decide what features and enhancements should be added to an offering. SiriusDecisions Summit 2015. I put together some top track picks for product management leaders with my recommendations for sessions of most interest. — Jeff Lash (@jefflash) April 7, 2015.

Research Software 74

Research Software Product Research Feedback Software User Testing 74

UX Studio: Product Management

SEPTEMBER 16, 2021

Imagine you would like to design a new mobile app interface in Berlin. Perhaps, you’ll start looking for Berlin design freelancers or product design studios in Berlin. . Unless you have design companies’ recommendations from your friends or colleagues, it might be challenging to choose a trustworthy company that will fit your needs.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Mind the Product

SEPTEMBER 16, 2019

“If you build it, they will come” is not an effective philosophy in product development, but time and again I’ve seen and been on teams where we spend months building a product without ever talking to a customer to validate or refine our idea. This focuses on answering three questions: Who is the customer?

User Testing 116

User Testing Product Research Data Visualization Customer Experience 116

The Product Coalition

APRIL 3, 2018

At the heart of Showmax is a determination not only to understand, but to meet the unique needs of each consumer. In my previous blog, ‘Launching your product into new markets? Here’s how’ , I talked about the importance of understanding the customer and market you’re looking to enter.

User Testing 68

User Testing Research Software Product Research Market Research 68

The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Mind the Product

AUGUST 30, 2018

Mastering the Problem Space for Product/Market Fit by Dan Olsen. Quantifying Qualitative Research by Leisa Reichelt. Critical Thinking for Product Teams by Teresa Torres. Great Design for Great Digital Products by Jane Austin. How Calm Technology Can Help Us Be More Human by Amber Case. Marty Cagan.

Research Software 151

Research Software User Testing Customer Experience Product Research 151

Userpilot

JANUARY 12, 2024

TL;DR Funnel charts are excellent tools for visualizing how data flows through a funnel. It is also a great tool for finding outliers. Funnel charts A funnel chart is useful in business contexts for tracking how visitors or users flow through a pipeline. Its use cases include: Comparing products or categories.

Data Visualization 93

Data Visualization Analytic Tools Onboarding KPIs Research Software 93

The Product Coalition

JUNE 9, 2020

I was attending a very small startup event where Gregory Culpin presented the company and its market vision. Even though Elium already had some traction and gained many flagship customers, they were still doing on-demand development for other companies to cover their costs. It appeared that Talentsquare was their “last distraction”.

Research Software 79

Research Software Startups Product Research Customer Experience 79

Mind the Product

DECEMBER 2, 2016

Drift founder and CEO David Cancel spoke about the importance of listening to your customers at this year’s London MTPCon, and gave us some apposite examples of what can happen when companies listen to their customers and when they don’t. Listening to your customers is “one of things we always talk about but few people do.

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

Mind the Product

MARCH 16, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Prior to Twitter, Josh worked on the platform at Facebook and led the launch of Facebook Connect. Dave is the Chief Product Officer at PhotoBox, Europe’s leading personalised product printing company.

Research Software 75

Research Software User Testing Product Research Workshop 75

Intercom, Inc.

FEBRUARY 1, 2018

Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation. You could only exchange multimillion dollar derivatives on some kind of energy platform. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Mind the Product

APRIL 18, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Prior to Twitter, Josh worked on the platform at Facebook and led the launch of Facebook Connect. Caitlin Kalinowski, Head of Product Design Engineering, Oculus. Jeff Gothelf & Josh Seiden, Authors.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Good Product Manager

SEPTEMBER 21, 2015

Understanding Buyer and User Needs: A Short Survey. One of the key elements underpinning any successful product, service or solution is that it addresses buyer and user needs. At SiriusDecisions, we are focusing on this area in our research and would like to hear from you.

Product Research 60

Product Research User Testing Customer Experience Product Management 60

Good Product Manager

SEPTEMBER 21, 2015

Understanding Buyer and User Needs: A Short Survey. One of the key elements underpinning any successful product, service or solution is that it addresses buyer and user needs. At SiriusDecisions, we are focusing on this area in our research and would like to hear from you.

Product Research 60

Product Research User Testing Customer Experience Product Management 60

Mind the Product

JANUARY 23, 2017

Aparna has over 15 years of experience in the tech industry, as a computer scientist, engineer, and product leader, starting with helping build the world’s first content delivery services at Akamai technologies. Nate then became the Chief of Research and Innovation at Tanner Labs, where he built O.C.

Research Software 70

Research Software User Testing Customer Experience Workshop 70

The Accidental Product Manager

FEBRUARY 7, 2022

Cosmetic product managers are going after millennials Image Credit: Albert Lugosi. I mean, customers try products, select the ones that they like, and that’s the end of the story, right? At stake is a share of the global cosmetics-products market, which is expected to reach US$805.61 billion in 2017.

Branding 123

Branding Product Management Product Manager Reporting Tools 123

DISQO

JANUARY 8, 2018

Two distinct operational models collide to form a blended third culture and deliver meaningful financial innovation to consumers. The company’s product director and unofficial historian considers how drastically the world has changed since then. The magic of being customer-focused is that it also energizes employees.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Two distinct operational models collide to form a blended third culture and deliver meaningful financial innovation to consumers. The company’s product director and unofficial historian considers how drastically the world has changed since then. The magic of being customer-focused is that it also energizes employees.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Two distinct operational models collide to form a blended third culture and deliver meaningful financial innovation to consumers. The company’s product director and unofficial historian considers how drastically the world has changed since then. The magic of being customer-focused is that it also energizes employees.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

Bryce York

NOVEMBER 27, 2016

But came back for the first time in 30 years to speak at SydStart 2015? Sean also popularized the term product/market fit and coined the term growth hacking. The days of traditional interruption marketing are dead. Sustainable growth relies on consistency, rhythm and following a proven system.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Good Product Manager

JANUARY 11, 2016

Technique I talk about the key strategic behaviors for product managers, the importance of focusing on them, and how to quickly assess this as an area of focus for 2016. What is Marketing to Do When Product Management Goes Agile? Product Management is Not User Experience. The SiriusDecisions Summit 2016.

Product Management 94

Product Management Product Manager Management Management 94

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. If you’re already excited about customer success, here are six points to validate you.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Good Product Manager

JANUARY 11, 2016

Technique I talk about the key strategic behaviors for product managers, the importance of focusing on them, and how to quickly assess this as an area of focus for 2016. What is Marketing to Do When Product Management Goes Agile? Product Management is Not User Experience. The SiriusDecisions Summit 2016.

Product Management 60

Product Management Product Manager Management Management 60

Business of Software Conference

JULY 20, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? So, as a business begins to discover its business model, its product market fit it begins to enjoy the recipe for success or, more specifically, its leaders do. There was no sort of software there.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Business of Software Conference

AUGUST 1, 2019

This September there are 7 returning speakers at Business of Software. Read on below to find great talks about: Optimising for Product-Market Fit. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Proven ways to increase your sales.

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8

DISQO

SEPTEMBER 16, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award. Kelly Fitzsimmons is a serial tech entrepreneur, artist, and mother of two.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 16, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award. Kelly Fitzsimmons is a serial tech entrepreneur, artist, and mother of two.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 6, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award. Kelly Fitzsimmons is a serial tech entrepreneur, artist, and mother of two.

Reporting Tools 45

Reporting Tools Research Software Product Research User Testing 45

DISQO

SEPTEMBER 6, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award. Kelly Fitzsimmons is a serial tech entrepreneur, artist, and mother of two.

Reporting Tools 40

Reporting Tools Research Software Product Research User Testing 40

Roadmunk

MARCH 20, 2018

That means we’ll discuss topics like handling tricky relationships with non-technical team members, how to effectively think like a product manger, and how to disrupt human behaviour with human-centered AI design (just to name a few topics!). Lulu: I am a product manager on our discovery team.

Product Research 45

Product Research User Testing Feedback Software Customer Feedback 45