Intercom, Inc.

JULY 1, 2019

At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships. And that changes a lot: how we think about marketing, how we think about what our product is and how we think about what customer success actually is. You never choose razor blades again.

User Testing 223

User Testing Customer Experience Onboarding KPIs Magazine 223

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Mind the Product

APRIL 13, 2017

Everyone talks and writes about the importance of customer development, but companies still don’t spend enough time really talking to their customers. That’s why I decided to share how we at Revue talk to and learn from our users every single day (yes, even on weekends). Customers are Real People.

Customer Experience 165

Customer Experience User Testing Customer Feedback Feedback Software 165

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. Google Material Design, she shares how research was initially used in development, where the research practice is today, and where it’s going.

User Testing 135

User Testing Research Software Data Visualization Product Research 135

Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. Most specifically, the industry came up with this beautiful idea of A/B testing.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Feedback loops: a system’s outputs affect its inputs, creating loops. Understanding the various stakeholders involved in the ecosystem beyond the direct user.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Lenny Rachitsky

APRIL 28, 2024

He originally joined Twitter in 2015 through the acquisition of his company, Periscope, the largest live video streaming platform at the time. Kayvon treated sacred cows like a “built-in roadmap” of innovations worth testing. Twitter accelerated cultural change and innovation through many small acquihires.

User Testing 132

User Testing Analytic Tools Feedback Software Weak Development Team 132

Intercom, Inc.

MAY 20, 2021

There are too many highlights to fit into one episode, of course, but I’ve chosen a selection of conversations that have stayed with me and represent a cross-section of the topics we’ve covered on the podcast. Her fans include iconic figures like Janelle Monae and Snapchat CEO Evan Spiegel. So what does she do?

User Testing 211

User Testing Magazine Artificial Inteligence Feedback Software 211

Mind the Product

MARCH 29, 2020

Zalora CTO Silvia Thom has been based in Singapore since 2013 and previously worked on consumer products in Europe and Japan. Delivering feedback has to be done differently for example. He tells the story of an Australian designer working in Thailand who was frustrated at having to teach designers there the basics of user research. “I

Product Research 219

Product Research Research Software Feedback Software User Testing 219

Mind the Product

SEPTEMBER 16, 2019

“If you build it, they will come” is not an effective philosophy in product development, but time and again I’ve seen and been on teams where we spend months building a product without ever talking to a customer to validate or refine our idea. This focuses on answering three questions: Who is the customer?

User Testing 164

User Testing Product Research Data Visualization Customer Experience 164

UserVoice

JUNE 21, 2017

Product managers may think that unsolicited customer feedback only helps them to understand the vocal minority (the customers who voluntarily share their thoughts and ideas). Customer feedback is fuel for ideas. Customer data is fuel for decisions. Knowledge is power, right? Tweet This.

Data Visualization 264

Data Visualization Product Management Product Manager Customer Feedback 264

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. In this article, we will: Explore the emerging trend of driving product growth through community activation and consumer-generated marketing. What is consumer-generated marketing?

User Testing 111

User Testing Feedback Software Analytic Tools Data Visualization 111

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. Research in the Beginning. The Growth of the Research Practice. By 2015, Material Design had attracted many thousands of users.

User Testing 110

User Testing Research Software Data Visualization Product Research 110

Roman Pichler

SEPTEMBER 18, 2017

The product backlog contains the details necessary to develop the product as outlined in the roadmap including epics and user stories. My vision, then, would be to help people live more healthily; the strategy could be to create an app that monitors their food intake in conjunction with a smart watch or fitness band, and smart food scales.

User Testing 186

User Testing Technical Review Vision Data Visualization 186

The Product Coalition

JANUARY 5, 2021

No longer just activities of fringe groups who are perpetually looking for an opportunity to lecture you about composting, mindfulness has now become a commonplace word, lauded by research, celebrities, and companies alike. In 2015, Calm was struggling to stay afloat. Enter Michael Acton-Smith and Alex Tew, the co-founders of Calm.

Customer Experience 152

Customer Experience User Testing Research Software Data Visualization 152

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. Often, the differences between these approaches are difficult to prove until they are implemented, delivered to customers, and their real-world usage is observed. Try explaining that at theoffice!

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

Mind the Product

AUGUST 8, 2019

Fitness and sport innovation today is a combination of digital and physical elements, whether it’s wearable fitness trackers or personalized digital coaching programs. The company has kept up the momentum in sports nutrition and hydration research. The Gx Sweat Patch. Evaluate and Build off Existing Resources.

Research Software 68

Research Software User Testing Product Research Data Visualization 68

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? This allows users to incorporate sophisticated language and speech to text capabilities in their application.

ChatGPT 155

ChatGPT Customer Experience Research Software Artificial Inteligence 155

Product Talk

OCTOBER 25, 2023

Trevor Acy is the Associate Director of Product Management at Ramsey Solutions , where he started working in 2015 and moved into his current role in June 2022. He asked the community how to determine when a trio should run through the entire pattern of identifying and testing assumptions vs. building something quickly to learn.

Leadership 315

Leadership Product Research Reporting Tools Feedback Software 315

Good Product Manager

APRIL 21, 2015

Product managers usually have a long list of ideas from a variety of sources – customer or sales requests, competitor products, executive “suggestions,” market research insight – and they need to figure out how to score each idea to separate the good from the bad and prioritize the good ones for development.

Product Research 74

Product Research Research Software Feedback Software User Testing 74

Mind the Product

JUNE 10, 2019

Four years ago, the FT built a newsroom analytics tool to see how customers engaged with its news stories. Lantern became useful in just about every editorial conference at the FT: it detailed who the users were, their location in the world, what devices were they on, and so on. User Testing. Launching Lantern.

Customer Experience 153

Customer Experience Data Visualization Development User Testing 153

Mind the Product

DECEMBER 5, 2018

Jon Noronha joined the product team for Microsoft’s Bing search engine in 2011 when the product, as he puts it, was “in a big hole” As the years went by, however, that turned around, and in late 2015, Microsoft reported that Bing had become profitable. Experimentation Pitfall #1: Testing With the Wrong Metrics.

Data Visualization 164

Data Visualization Analytic Tools Reporting Tools Research Software 164

ProductBoard

AUGUST 23, 2021

Since 2015, User Interviews has helped researchers talk to their users, gather feedback, and make better product decisions. But how does a software company built around deep user research launch a new feature before it’s quite ready—especially one with a unique pricing model in a competitive market?

User Testing 98

User Testing Document Customer Feedback Research Software 98

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. So I’m going to talk about Product-Market Fit. ” Very disappointed.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Good Product Manager

NOVEMBER 12, 2014

At SiriusDecisions, we’ve recently been conducting research into the top priorities of product management leaders. We’ll be sharing more results from the survey in the “Priorities for Product Management Leaders for 2015″ webcast.

Product Research 92

Product Research Product Management Product Manager Management 92

Mind the Product

AUGUST 30, 2018

Mastering the Problem Space for Product/Market Fit by Dan Olsen. Quantifying Qualitative Research by Leisa Reichelt. The Importance of Listening to Your Customers by David Cancel. Badass: Making Users Awesome by Kathy Sierra. Build badass users by Kathy Sierra. Marty Cagan. Reboot Your Team by Christina Wodtke.

Research Software 188

Research Software User Testing Customer Experience Product Research 188

Intercom, Inc.

MAY 10, 2018

I hosted Andrew on our podcast to chat about the changing landscape of customer acquisition, how his “Law of Shitty Clickthroughs” manifests itself in today’s growth channels, and what the rest of us can learn from the likes of Dropbox and Uber. If you enjoy the conversation check out more episodes. Adam: What drew you back?

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be? The lesson?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Intercom, Inc.

JANUARY 16, 2020

Here are five quick takeaways: In 2011, Forbes Magazine called RealtimeBoard (Miro’s previous iteration) “a virtual whiteboard on steroids” We chatted to Andrey about this description to see if the shoe still fits today. In our discussion we unpack what this means for them as a company and for their customers.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Mind the Product

AUGUST 17, 2017

In 2015 they had a team of 6 people – they are now at 80. Technology enables the team to create quality solutions that meet the needs of their users and achieve their business goals. Make Sure Your People fit the Culture you are Trying to Create. Digital Growth of Traditional Publishers is Possible.

Research Software 156

Research Software User Testing Data Visualization Weak Development Team 156

Mind the Product

FEBRUARY 1, 2018

million in 2015 (see footnote). Consumer adoption of voice-based products has grown to the point where businesses need to understand what voice-based experiences can mean to them. The test-and-learn approach my colleagues at Moonshot and I use is an adaptation of the Design Sprint. Thursday : build a realistic prototype.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

Mind the Product

AUGUST 23, 2017

I started the business in late 2015 to provide a platform for young Indians to create a good impression through their online profile and steer clear of stereotyped profiles plaguing the matchmaking industry in India. Naturally I keep a close watch on a critical business metric – how many customers sign up every day ?

Customer Feedback 133

Customer Feedback Customer Experience User Testing Product Management 133

Product Innovation Educators

AUGUST 10, 2020

Of the 31 factors found through the studies, I discuss five of the most significant ones with Greg Geracie, principal researcher. 17:58] Tell us more about the next factor, accountability for customer satisfaction objectives. Customer satisfaction is becoming increasingly important to product teams.

Weak Development Team 227

Weak Development Team Product Research Reporting Tools Data Visualization 227

Product Innovation Educators

SEPTEMBER 14, 2020

The podcast started in January 2015, and we have not missed a week. Some Everyday Innovators have shared how listening has helped them—doubling their salary, finding a new job after not interviewing for many years, moving to a different industry, gaining a better appreciation of customers, and more. . This is our 300th episode.

Product Research 215

Product Research Product Management Product Manager Research Software 215

Product Talk

APRIL 11, 2018

This is why as an industry we see an over-reliance on A/B testing —a measurement method that we’ve shoehorned into a discovery method. They spend months doing research without shipping any code. We want to question if this is the best thing we can do to create value for our customers and our business. This is equally bad.

Product Research 232

Product Research Customer Experience Software Review Feedback Software 232

Intercom, Inc.

AUGUST 8, 2019

?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168