article thumbnail

B2B SaaS Funnel Conversion Benchmarks

Userpilot

Gainsight’s 2022 report shows free trials involving PQLs had 2.8X Potential customers land on your website from the inbound marketing funnel and outbound marketing funnels. It’s also important to note that Gainsight’s 2022 Product-Led Growth Index report shows free trials involving PQLs had 2.8X

article thumbnail

2022 customer support trends: How support leaders are adapting

Intercom, Inc.

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Last month, we published the second edition.