Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. Why is Designing for Emotion so Important?

Data Visualization 137

Data Visualization Reporting Tools Analytic Tools User Testing 137

Userpilot

JUNE 25, 2021

Think of early adopters as the yuppies rocking AirPods in 2016 back when the idea of wireless headphones was anxiety-inducing. But they’re not quite as risk-loving as innovators and need positive reviews from innovators before adopting new products. A person wearing Apple Airpods. Photo by Dugba Cauley-Hushie on Unsplash.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Intercom, Inc.

JUNE 25, 2020

. “Allyship in a company often means taking a hard look at why certain people from certain backgrounds don’t stay at your company or get promoted to leadership positions” And on a company level, I think that allyship means changing your business to make it a safe place for people to bring their whole selves to work.

Artificial Inteligence 223

Artificial Inteligence Leadership Customer Experience Technology 223

Intercom, Inc.

JULY 21, 2022

Adam Risman , a former host of the podcast, asked Rachel what made that point when Rachel joined Slack in 2016 the right time to invest in growth marketing? That involves a lot more education, outreach, and nurturing for people whose DNA is not to try new things and scrappily figure out the best way to make it work.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

APRIL 12, 2018

Playbook came out in 2016, after many years of us watching this evolution. Zack: Human beings are naturally resistant to change, but one of the things I love about the design community is that people are super passionate, and for the most part very positive and supportive. Dribbble team page for the Intercom Brand Design Studio.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

UX Studio: Product Management

SEPTEMBER 12, 2021

The first-ever beauty contest judged by robots that used the most advanced machine-learning technology available in 2016. It’s everybody’s responsibility, so these conversations need to happen at a leadership level as well. Take a moment to educate yourself about systemic problems. Steps towards designing ethically.

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

DISQO

JUNE 12, 2016

Unless the position is very junior, I’ll usually hire product managers who’ve actually shipped a product,” said Ken Norton, a product partner at Google Ventures. They collaborate with a diverse team and need the communication, leadership and interpersonal qualities suited to this role.

Product Research 40

Product Research User Testing Feedback Software Reporting Tools 40

DISQO

JUNE 12, 2016

Unless the position is very junior, I’ll usually hire product managers who’ve actually shipped a product,” said Ken Norton, a product partner at Google Ventures. They collaborate with a diverse team and need the communication, leadership and interpersonal qualities suited to this role.

Product Research 40

Product Research User Testing Feedback Software Reporting Tools 40

DISQO

JUNE 12, 2016

Unless the position is very junior, I’ll usually hire product managers who’ve actually shipped a product,” said Ken Norton, a product partner at Google Ventures. They collaborate with a diverse team and need the communication, leadership and interpersonal qualities suited to this role.

User Testing 40

User Testing Reporting Tools Strategy Product Research 40

Andrew Chen

NOVEMBER 1, 2018

My continuing leadership in the field. To accomplish this, I’ve been working with Brian Balfour (ex-VP growth from Hubspot) to start up Reforge which has educated 1000s of employees from top tech companies. Above: To do this, I advocate that we look at two key loops: Acquisition loops, which power the positive term for New.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

FEBRUARY 10, 2020

If you can find your passion, the money will follow later – which is why a lot of millennials are over educated and underemployed. This is something that my first leadership coach was like you suck. Revolved around a few things. You could be anything you want. You can do anything you want. Is part of the environment.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

MARCH 11, 2020

They have a big you know a huge education behind them, huge set of expectations from their parents, huge set of expectations from society. And then I’ve really only started companies as a byproduct of I have an obsessive personality and I channel that in a positive area which is like I’m obsessed with learning and getting better.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52