Alchemer Mobile

MAY 14, 2020

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Average inbound and outbound message volume. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Intercom, Inc.

APRIL 4, 2019

Back in 2016, this is exactly the situation Stripe found themselves in. Reps manage the entire sales process from start to finish. Using data to drive outbound sales. This meant that when Jeanne wanted to get an outbound sales program off the ground, she had to get creative. People are smart.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. This acclaimed series included titles focusing on product management , customer engagement , and Jobs-to-be-Done. Writing one proverbial bestseller isn’t easy, but it’s not uncommon. .

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Intercom, Inc.

SEPTEMBER 23, 2020

In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. And as a result, we managed to discover dozens of use cases, needs, and confusions we hadn’t previously considered. Our first customer messaging solution. The early prototype used to test Series with dozens of customers. Making a decision.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

Userpilot

APRIL 8, 2022

Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. Before co-founding Prowly, Joanna founded and ran Kolko PR agency from 2010 to 2016. Joanna is the Head of the Prowly Unit at Semrush.

User Testing 89

User Testing Feedback Software Research Software Product Marketing 89

Userpilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. Potential customers land on your website from the inbound marketing funnel and outbound marketing funnels. The stages include: Website visitor: This is the entry point.

Research Software 90

Research Software Analytic Tools B2B Reporting Tools 90

Intercom, Inc.

NOVEMBER 17, 2022

In 2016, she created Chili Piper with her husband Nicolas and poured in everything she had learned over the years. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams. Alina was a builder, not a politician. When we started, our product was very niche.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118