2017 Article Branding Customer Communications 
Intercom, Inc.
OCTOBER 13, 2022
Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. Intercom customers typically see a 31% increase in engagement after implementing in-product messages”.
Intercom, Inc.
JANUARY 2, 2019
This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers.
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Intercom, Inc.
NOVEMBER 20, 2018
So how can you deliver lightning-fast customer interactions while remaining personal at the same time? At Loom , we think we’ve found the solution – video. According to a study conducted by Kayako in 2017, 79% of businesses have gone on record to say that offering live chat has had a positive effect on customer loyalty.
Intercom, Inc.
JANUARY 14, 2019
Between our staff book club, office library and the constant stream of books and articles being recommended and shared, the Intercom team is a pretty good resource when it comes to discovering new and interesting reads. The book is organized around 12 technological forces – some of which already feel familiar, if not ubiquitous (A.I.,
Product Talk
JANUARY 31, 2024
Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.
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