UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 76

User Testing Research Software Product Research Artificial Inteligence 76

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Hopefully you had a great 2017 and (soon) a very happy 2018! A quick recap for UserZoom – in early 2017 we redesigned the entire UserZoom product and have consistently improved it throughout the year, and will continue to do the same in 2018.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. After all, customer success is directly tied to customer lifetime value and feature adoption which makes it even more important to keep the customer’s experience positive.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. This growth demonstrates that both users and product teams are realising value from embedded analytics. But what works?

Embedded Analytics 88

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 88

The Product Coalition

MAY 31, 2022

Then the habit stuck: The US$150 billion global food delivery market has tripled since 2017 and shows no sign of slowing down. Reliance on them for social distancing formed new habits, values, and made app users accustomed to hyper convenience. Today, we are fortunate to have billions of micro-interaction data available?—?per

Analytic Tools 159

Analytic Tools Research Software Data Visualization Reporting Tools 159

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. But here’s the thing: a tool is not a strategy. The anatomy of a marketing tech stack [with recommended tools].

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. We could no longer assume all our customers had uniform needs and could be reached the same way.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written).

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

The Product Coalition

AUGUST 8, 2023

The ability to connect with your fans in real-time works for every niche. So whether you are an online tutor, fitness instructor, musician, or someone who wants to have a conversation with their fans in real-time, live streaming is for you. Live streaming refers to watching a video in real time as it happens.

Analytic Tools 121

Analytic Tools Feedback Software Data Visualization Technical Review 121

Revulytics

JANUARY 30, 2018

This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Get started in 30 minutes with SDK integration and out-of-the-box reporting. You’ll quickly see trends and understand user behavior without additional customization.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. Luckily, we’ve got the data to help you see exactly how others in your category are performing.

Finance 147

Finance Travel Research Software User Testing 147

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. It provides insights that are used to improve user experience, prioritize feature enhancement, measure user adoption, track compliance and provide real-time user help.”.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Userpilot

SEPTEMBER 29, 2023

Examples of in-app experiments to drive growth. TL;DR A growth team works to identify and execute growth opportunities through data and experimentation. The main responsibilities of growth teams are user onboarding optimization , user engagement, conversion rate optimization, user education, and data analysis.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

AUGUST 25, 2021

A cohort is a group of users with common characteristics or experiences over a defined period. Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. This lets you reduce churn and boost user retention.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

UX Planet

FEBRUARY 22, 2024

This common experience reveals the immense power of design choices, both intentional and accidental, to subtly shape our online experiences. While every click offers insight to designers, what lessons are we learning as an industry? stings more than any harsh data metric. We’ve all been there. feels like the biggest win.

Data Visualization 73

Data Visualization UX User Testing Research Software 73

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. In a PWC study , more than 54% of consumers in the U.S

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. The difference between the customer experience with Monzo and the traditional card issuers was night and day.”.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

Finance 147

Finance Feedback Software User Testing Research Software 147

Mind the Product

DECEMBER 15, 2017

At Mind the Product our mission is to further the craft of product management by bringing together product people of all stripes to share their stories and experiences. They don’t give you a perfect solution or exact data, but they give you more than enough to decide what to do next by helping you glimpse into the future.

Research Software 0

Research Software Data Visualization Product Research User Testing 0

Intercom, Inc.

JANUARY 28, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of seating down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? What is customer success? No worries!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Mind the Product

DECEMBER 18, 2017

As another year draws to a close, it seems appropriate to look back at some of the highlights of 2017, assess the progress we’ve made as a community, and examine how we’ve pushed the craft of product management forward. So here’s a look at what we learned in 2017 based on our most read posts of the year. Tools for the Job.

Data Visualization 108

Data Visualization Product Management Product Manager Customer Experience 108

Mind the Product

DECEMBER 4, 2017

Recently, Gartner revealed its top predictions for IT organizations for 2018. Gartner predicted that by 2022, most people in mature economies will consume more false information than true information. Gartner predicted that by 2022, most people in mature economies will consume more false information than true information.

Data Visualization 151

Data Visualization Development Artificial Inteligence Customer Experience 151

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Amplitude

JULY 8, 2020

Machine learning is a tool. A powerful tool, but built by humans, and therefore a product of the biases, data, and context we use it in. This problem extends to product analytics as well. Thousands of teams use data to make product decisions that affect billions of users across the globe. What Is Fairness?

Artificial Inteligence 132

Artificial Inteligence Analytic Tools Research Software Data Visualization 132

Split

DECEMBER 14, 2017

At Split, we sit at an intersection between the two worlds of DevOps and Analytics. In 2017, enterprises of all sizes started implementing DevOps for some of their newer services. DevOps Turns to Analytics to Measure Results. Likely aspects are container technology and DevOps tools. DevOps Goes Enterprise-wide.

Data Visualization 60

Data Visualization Analytic Tools Research Software Reporting Tools 60

Intercom, Inc.

FEBRUARY 8, 2018

In his 2017 keynote, “The User Experience of Design Systems” , designer, artist and educator Rune Madsen dissects not just the oft-celebrated rewards of systems, but also the inherent risks that broad ones bring to the table. Short on time? Rather, it means our tools must evolve.

Feedback Software 191

Feedback Software Customer Experience User Experience User Testing 191

Gainsight

MARCH 11, 2020

If you want to build the best product, you need access to the best reporting and analytics. Data, as prolific as it may seem, is still underutilized. But it’s data that provides the answers to critical questions that could mean the success or failure of your product. Adoption Report. Path Analysis Report.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

UX Studio

JULY 13, 2023

Why podcasts Are you tired of scrolling through endless blog posts and textbooks in search of valuable insights and information related to UX? Not only are they a convenient and portable way to learn, but they also offer a fun listening experience. A good way to learn about how to summarise topics from different data sources.

Data Visualization 83

Data Visualization Product Research User Testing Customer Feedback 83

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Intercom, Inc.

MARCH 28, 2018

The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower those costs. At Intercom, we have learned that investing in real-time support, with response times under 5 minutes, can actually turn customer support into a revenue driver.

Customer Experience 213

Customer Experience User Testing Product Research Reporting Tools 213