Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. A customer engagement platform (CEP) is software used for tracking and analyzing customer behavior in a product, and engaging with them. In short, you use CEP software to manage and optimize product experiences along the user journey.

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Business of Software Conference

JANUARY 28, 2019

In this talk from BoS USA 2017, Paul talked about the important things to get right to set your company up well to turn your software into money. Steve Johnson talking about product management. You may not have a department, but you have a function but it might come out via support or the product managers – so sales is a part of that.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Intercom, Inc.

OCTOBER 13, 2020

So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? Reading papers about how Google or IBM build their ML products, it’s easy to think only the very largest companies can afford to productize machine learning.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

DISQO

MARCH 6, 2020

In a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had. “It Combining experimentation with market research. Look no further than Amazon.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Here’s a tried and tested formula: Pick a topic/keyword. You might be familiar with Scott Brinker’s famous martech landscape slide.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Business of Software Conference

MAY 21, 2020

Our current product is a biometric fingerprint scanner paired with an Android app. Our product needs to work in some pretty extreme environments, so both are pretty robust. There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you. Outbound hiring is the opposite.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Brian Balfour

JUNE 20, 2017

The six hypotheses they tested, where the hypotheses came from, what worked and what didn't. Patreon projects that its payout to Creators will be $150 million for 2017. We can't run 19-way tests like we do on our Patron-facing e-commerce funnels, for example. The challenges they faced with that metric. l hope you enjoy the post.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Intercom, Inc.

OCTOBER 29, 2020

Don’t just listen to what they say – watch what they do, understand their world and their challenges, and consider how your product integrates and fits in with everything else happening in their lives. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

MAY 10, 2018

Here are five quick takeaways: Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. This creates an acquisition treadmill with built-in natural churn. It kind of went from there.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Andrew Chen

MAY 14, 2018

Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests.

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71