Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Both landscapes are increasingly competitive and it’s little wonder that 63% of marketing executives have rated lead generation as their biggest challenges in 2018.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

MAY 21, 2020

Ryan: For a long time, the only bit of real customer-facing automation we had was this thing called “article suggestions”, which was a bit of machine learning that basically read through what your customer was writing to you about. Ryan: On the other side of things, we have this thing called the Inbound Custom Bot.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. Fergal Reid: I lead the Machine Learning team at Intercom. I joined Intercom about two and a half years ago.

User Testing 23

User Testing Artificial Inteligence Customer Experience Data Visualization 23

Gainsight

JANUARY 8, 2019

Photo source: Pulse 2018 Recap . Pulse, hosted by Gainsight, is the definitive learning and networking event for customer-driven professionals looking to grow their business and career. Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions.

Events 45

Events Inbound Data Visualization B2B 45

Intercom, Inc.

MARCH 29, 2022

I first started using Intercom back before OpsGenie got acquired by Atlassian, and 2018 was when the acquisition occurred. We had an inbound sales team as well, basically quite a few groups. We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

JULY 26, 2016

Talks from BoS USA 2018. Peldi Guilizzoni: 10 Years Of Balsamiq – What I’ve Learned. Talks from BoS Europe 2018. Azeem Azhar: Should We Be Worried About AI and Machine Learning? Rand Fishkin: Helping Customers Find You Online – The Ever Changing World of Inbound Marketing. BoS Playlists.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback Customer Experience 70