2018 CTO Customer Feedback Feedback Software 
Intercom, Inc.
AUGUST 13, 2019
Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. We all have a very fundamental relationship with the tools we use.
Intercom, Inc.
JULY 21, 2022
Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.
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Business of Software Conference
DECEMBER 19, 2019
2010-2019: The 5 Most Watched Talks From Business of Software Conferences. As I hope you know by now, you can watch over 200 talks from Business of Software online for free. We think it’s probably the best collection of talks about building and growing great software companies available. Customers lie. A must watch.
Intercom, Inc.
APRIL 22, 2021
For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.
Business of Software Conference
JUNE 20, 2019
In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year.
Mixpanel
MARCH 7, 2021
Getting that feedback is invaluable in shaping opinions, planning projects, and presenting strategy to management.” “I’m currently the founder of LevelUp, a startup aiming to revolutionize mentorship by creating a platform connecting women mentors and mentees based on role, industry, career interests, and goals.
Basel Fakhoury
MAY 17, 2018
After a year and half, we finally admitted that the mobile travel app we were working on wasn’t providing enough value and we had to shut it down. and the best way to do that was through user research. Luckily, the last idea we tested was the idea that would ultimately become User Interviews. Basel Fakhoury “Well… what now?” “Uh…I
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