Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
A PYMNTS report in 2024 found 72% of finance leaders at banks say their departments utilize AI technologies in some form. Critically, bank leadership is on board — according to an Ernst & Young survey, “nearly every bank’s board now stamps ‘yes’ on generative AI” initiatives.
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