Indicative

OCTOBER 22, 2020

Product Retention and the Status Quo. The average worldwide retention rate in mobile apps from 2012 – 2019 was less than 35%. This means product teams have to work hard to improve onboarding and engagement to retain customers. Let us walk through a simple example: You are building an e-commerce app.

Data Visualization 76

Data Visualization Customer Experience Analytic Tools Feedback Software 76

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business.

Analytic Tools 86

Analytic Tools Onboarding KPIs Customer Experience User Testing 86

Userpilot

AUGUST 25, 2021

Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. So, let's dig deeper to learn how to use cohort analysis to combat churn and grow your product ! The best cohort analysis tools include Baremetrics, Google Analytics, and ProfitWell.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What are retention KPIs in SaaS?

Onboarding KPIs 84

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 84

Userpilot

JULY 15, 2021

Good user onboarding for SaaS is part science, part art. Given how closely onboarding relates to important metrics like activation and retention, it’s essential to get it right. In this ultimate guide, you’ll find all our top tips for onboarding in one place, including: A definition of onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 26, 2021

Is the "North Star Metric" just another bit of SaaS jargon somebody has coined to rename something everybody already knows about? And should you, as a product manager care about it? What other SaaS companies use the North Star Metric and how can you find yours? What is a North Star Metric?

B2C 91

B2C Onboarding KPIs Analytic Tools B2B 91

Userpilot

JUNE 15, 2021

When it comes to fighting churn, cohort analysis is one thing SaaS businesses must have. It’s one of the tools you can depend on to find and fix the causes of churn, which is one of the most common reasons that SaaS businesses fail. Some cohort analysis tools include Google Analytics, Barametrics, and ProfitWell.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 52

Userpilot

MARCH 29, 2024

Brand activation is about driving product growth by connecting emotionally with people on a personal level. To create a successful activation strategy , you must first define your product's value proposition. 13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness.

Branding 91

Branding Analytic Tools Feedback Software User Testing 91

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? Who’s who in Product these days? And what new product growth terms made it to our dictionary? Trends to Watch In Product – Table of Contents.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. TL;DR Funnel charts are excellent tools for visualizing how data flows through a funnel. It is also a great tool for finding outliers. Onboarding funnel analysis in Userpilot. Analyzing deal pipelines.

Data Visualization 99

Data Visualization Analytic Tools Onboarding KPIs Research Software 99

Userpilot

MARCH 14, 2019

Five minutes for users to say “oh, I get it” about your software. According to TechCrunch, if your users don’t get your software, 77% of them won’t come back. Of course, nothing can be done without a few user onboarding tools to hold yourself back. User onboarding tools for in-app experiences.

Analytic Tools 40

Analytic Tools Feedback Software Research Software Data Visualization 40

Userpilot

FEBRUARY 28, 2023

While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. After receiving the NPS data, product marketers should factor in performance trends, next focus topics, benchmarking, and segmentation.

Data Visualization 84

Data Visualization Dashboard Customer Feedback User Testing 84

Intercom, Inc.

NOVEMBER 5, 2019

Speed is our solution to hitting ambitious targets and increasing our efficiency. That gets into call recordings and voice analytics on that front. So, the three things that we care a lot about are process, good qualification, and how we leverage different tools to actually get back to people faster and in more automated ways.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Userpilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. At least you’ll have something to aim for, and it will motivate you to take practical steps that drive product growth. What is a SaaS conversion? adoption rate.

Research Software 95

Research Software Analytic Tools B2B Reporting Tools 95