Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Analytics-Driven Success.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

JUNE 28, 2021

In this article, we’ll look at the top 6 customer engagement marketing (CEM) strategies for SaaS and how you can leverage them to provide a personalized experience to your customers. 6 customer engagement marketing strategies for SaaS. CEM Strategy #2: Offer self-serve in-app support. CEM Strategy #5: Use in-app gamification.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

MARCH 31, 2023

How can product managers leverage event analytics to gain insights necessary to build valuable and delightful user experiences? We also look at: The importance of events analytics Different types of events you can track Best events analytics tools Excited? Server-side event data reaches your app via API.

Data Visualization 95

Data Visualization Analytic Tools Events Feedback Software 95

Userpilot

MARCH 20, 2023

Thanks to a combination of tools, systems, and strategies, driving customer retention through optimal customer service is easier than ever before. TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Messaging apps are rising in popularity.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? We’ll also give you some quick tips on how you can implement the sexiest product trends of 2020 into your product growth strategy, as well as what new roles and terms shook up the industry this year. Analytics & Experimentation. What Was New in Userpilot in 2020.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Mixpanel

MAY 5, 2021

Imagine the internal ‘pat on the backs’ and recognition that occurred when Gmail fully launched dark mode for the mobile app, Figma released multi-account to switch between personal and work design spaces, or Apple announced their M1 chip. Mixpanel: Messages & experiments product. Incompatibility. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

JULY 8, 2020

Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. For SaaS product managers, getting new people to try out your app is only half the battle. Usually, Cohort Analysis alone won’t point to such an obvious solution. Define ‘Activation’.

Onboarding KPIs 89

Onboarding KPIs User Testing Customer Experience Analytic Tools 89

Userpilot

NOVEMBER 18, 2020

And the relationship you may have with them is also not always a fairy tale (see the horror story of one of our users, whose ‘power users’ almost derailed their app.). You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. What are power users?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Innovatemap

MARCH 8, 2021

In the software industry, being able to evolve and grow is required for success. That’s why BIO-Key , an innovative provider of biometric software and hardware solutions for enterprise authentication, eyed an acquisition that could round-out their suite of authentication solutions. Johnson set up a call with Innovatemap.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Software Review 52

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Intercom, Inc.

NOVEMBER 5, 2019

Speed is our solution to hitting ambitious targets and increasing our efficiency. That gets into call recordings and voice analytics on that front. We do some interesting things in terms of implementing automated text messaging and leveraging chatbots and things to that nature. to “Are they following a consistent process?”

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Usersnap

JULY 1, 2019

Google Analytics is great, and absolutely essential, for viewing website performances. Usersnap ’s feedback tool will slide open more feedback options once your customers have interacted with the embedded rating. To meet such needs, you should employ on-screen annotation tools to assist the communication.

Data Visualization 75

Data Visualization User Testing Customer Experience Product Research 75

Business of Software Conference

MAY 21, 2020

Alex Yang: The company where we work builds technology to fight global poverty. Our current product is a biometric fingerprint scanner paired with an Android app. The first, is to list specific technology in your stack. like all craftsmen hackers like good tools. Your team is still using outdated technology.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

JANUARY 16, 2020

Sometimes it takes a system design engineer and some cat gifs to really help you see what you’re doing and this funny and informative talk from Boston in 2019 has both! April is returning to BoS in 2020! BoS Europe 2020 BoS USA 2020. So positioning is not the same thing as messaging. Upcoming Events.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

The Product Coalition

SEPTEMBER 20, 2020

Join 650 peers and contribute to the Agile Metrics Survey 2020 Stakeholder Communication Channels During an Agile Transition Do good and talk about it?—?a It is also because of this context that calling the Sprint Review a “sprint demo” does not match its importance for the effectiveness of the Scrum Team. Or the company blog.

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119