Indicative

OCTOBER 2, 2020

You can access Users from within any of Indicative’s analytics tools to create a list of users who match the criteria of your query. Try out all of these exciting new features by exploring our new public demo or logging into your account today! The post Product Update: September 2020 appeared first on Indicative.

Data Visualization 133

Data Visualization User Testing Customer Feedback Analytic Tools 133

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS. Why are release notes important for SaaS? What are release notes?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Atlassian

JANUARY 27, 2022

In 2020, with the announcement of TEAM Anywhere , we committed to a new way of working: the majority of our team members – many of whom were office-based before the pandemic – can now choose to work from anywhere. In Technology. Low-code solutions deliver value quickly. Atlassian is now a distributed workforce. Related Article.

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Data Visualization Analytic Tools Feedback Software Technical Review 74

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Amplitude

JUNE 23, 2020

New in Analytics. Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Visit our docs , or watch this demo to see how it works: Historical Count. Have you ever had to recreate the same dashboard for different customer accounts, countries, platforms, or other user properties?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

eG Innovations

FEBRUARY 12, 2021

solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. Barry : The impact of 100% of the workforce working remotely was huge even on companies that had solutions in place for WFH.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Amplitude

AUGUST 7, 2020

Today we are thrilled to announce the release of Templates, a workflow tool to leverage your existing Amplitude dashboards to empower new teammates, and apply previous work to new product initiatives. New in Analytics. Check out the quick demo below, and see here for full instructions on the feature. Anomaly + Forecast.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Dashboard 52

Userpilot

DECEMBER 7, 2021

Hire a UX designer if you need someone to own the overall design process in your Saas business. To do this, they create customer-friendly visual elements that improve the usability and accessibility of a solution. Collaborating with the product team and cross-functional team members to deliver new solutions and features.

UX 98

UX Research Software User Testing Analytic Tools 98

Userpilot

SEPTEMBER 14, 2022

Source: 2020 State of Product Marketing report. Especially for SaaS companies that will offer a new solution to the market, the positioning statement must be clear and concise. Imagine you have created a tool that helps with building CVs. Maker’s Product Hunt SaaS Launch Plan. Sales and support.

Feedback Software 95

Feedback Software Product Research Research Software Product Marketing 95

Gainsight

APRIL 13, 2020

Gainsight PX Product Analytics Aggregated Stats Q1/2020. Avoid discrete hands-offs between marketing, sales, product and service organizations that don’t map well to how people want to try, buy, and use software today. Enable customers to be self-sufficient with contextual in-app messaging and supporting content.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Analytics-Driven Success.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Indicative

JANUARY 14, 2021

When it comes to mobile, health and fitness apps boast the highest retention rates of any category. That follows years-long trends toward healthy living, fitness, and overall wellness that yielded an explosion (upwards of 300% growth) in the sheer number of users and apps at play in the industry. . Let’s walk through a simple example.

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Indicative

JUNE 11, 2020

According to a 2020 survey from the Game Developers Conference (GDC), 62 percent of respondents said that they spend more than 46 hours per week on the job. . Analytics, especially, is a sharp contrast to creative, so it’s often challenging to find alignment around a quantitative picture. How customer analytics can help.

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Data Visualization Customer Experience Product Research User Testing 131

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. PLG companies can spend less on customer acquisition also because of product virality inherent in some SaaS products. Digital products allow companies to easily collect customer feedback in-app. There is a lot of buzz around product-led growth.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Userpilot

JUNE 28, 2021

In this article, we’ll look at the top 6 customer engagement marketing (CEM) strategies for SaaS and how you can leverage them to provide a personalized experience to your customers. 6 customer engagement marketing strategies for SaaS. CEM Strategy #2: Offer self-serve in-app support. CEM Strategy #5: Use in-app gamification.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

JULY 8, 2021

Product management guides the development of a product at the intersection of technology, UX, and business. A product manager usually sits at the intersection of technology, UX, and business and is responsible for representing the voice of the customer. Project management skills with respect to software development practices (e.g.

User Testing 70

User Testing Research Software Analytic Tools Feedback Software 70

Userpilot

MARCH 31, 2023

How can product managers leverage event analytics to gain insights necessary to build valuable and delightful user experiences? We also look at: The importance of events analytics Different types of events you can track Best events analytics tools Excited? Server-side event data reaches your app via API.

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Data Visualization Analytic Tools Events Feedback Software 85

Userpilot

MARCH 20, 2023

Thanks to a combination of tools, systems, and strategies, driving customer retention through optimal customer service is easier than ever before. TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Messaging apps are rising in popularity.

Reporting Tools 94

Reporting Tools Data Visualization Analytic Tools Research Software 94

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? We’ll also give you some quick tips on how you can implement the sexiest product trends of 2020 into your product growth strategy, as well as what new roles and terms shook up the industry this year. Analytics & Experimentation. What Was New in Userpilot in 2020.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Data Designer is the first-ever data exploration solution that’s purpose-built for CS teams. Are you all caught up?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Userpilot

NOVEMBER 1, 2021

Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. The ingredients to a typical SaaS onboarding process include a signup flow , a welcome screen , checklists , tooltips , emails and webinars. If this is you, you're in luck.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

APRIL 16, 2021

If you’re running a SaaS business, this might be a common calculation you make. What does it even mean for your SaaS business? LTV:CAC Benchmarks, KPIs, and Best Practices LTV:CAC Ratio – Importance For SaaS Common errors in measuring LTV:CAC How to track LTV:CAC Final Words. It gained 1,200 new customers in 2020.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In short, approval by an external body (such as a manager or CAB) simply doesn’t work to increase the stability of production systems, measured by the time to restore service and change fail rate. But how do you control for safety at speed? The second half?

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Indicative

NOVEMBER 5, 2020

Still, we’re laser-focused on delivering you more security, self-service, faster customer analytics. Now, we welcome Snowflake customers to send their data to Indicative for fast, user-friendly customer analytics. Snowflake is a cloud data platform for businesses built on data. Check out what’s new: Organization Settings.

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Data Visualization Analytic Tools Feedback Software User Testing 103

Userpilot

NOVEMBER 18, 2020

And the relationship you may have with them is also not always a fairy tale (see the horror story of one of our users, whose ‘power users’ almost derailed their app.). You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. What are power users?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. And as with all SaaS companies, the habits of our most dedicated users have evolved over time, and our understanding of those users along with it. Demo experience. Using retention analysis in Mixpanel.

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

Centercode

APRIL 9, 2020

He also shares insights into our roadmap for 2020. Michael Flores, Avid : Will Ted’s user impact score system replace the current user score system or co-exist with it? What do you recommend that project managers do if their user score systems are already robust and carefully managed? Luke : It will co-exist.

Feedback Software 72

Feedback Software Analytic Tools Research Software Reporting Tools 72

Imaginary Cloud - Design

FEBRUARY 25, 2021

Product designers and UI developers are responsible for creating products that provide solutions to users by assessing specific business/market needs. Therefore, it is essential for designers to count on the right set of tools to develop and deliver a top-quality product. Among some of the most popular tools are Sketch and Figma.

Analytic Tools 63

Analytic Tools Data Visualization Customer Experience Article 63

Mixpanel

MAY 5, 2021

Imagine the internal ‘pat on the backs’ and recognition that occurred when Gmail fully launched dark mode for the mobile app, Figma released multi-account to switch between personal and work design spaces, or Apple announced their M1 chip. Teams are praised whenever they release a new feature (or product) to their customers.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

JULY 8, 2020

Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. For SaaS product managers, getting new people to try out your app is only half the battle. Usually, Cohort Analysis alone won’t point to such an obvious solution. Define ‘Activation’.

Onboarding KPIs 72

Onboarding KPIs User Testing Customer Experience Analytic Tools 72

Mixpanel

DECEMBER 1, 2020

As 2020 draws to a close, we wanted to highlight, in no particular order, our most popular #WhatsNewWednesday posts of the year (to date) to help you do more with Mixpanel. In 2020, we enhanced our Funnels and Flows reports with ID merge. Hello, modeling in one platform. Slack app for Mixpanel. Custom properties.

Data Visualization 66

Data Visualization Reporting Tools Analytic Tools Customer Experience 66

Gainsight

JUNE 8, 2022

Whether it’s food at a restaurant, or a software platform for an SaaS company, delivering an incredible product is the most important part of the customer experience. PX data includes usage analytics and product feedback. Sign up for a demo today! appeared first on Gainsight Software.

Customer Experience 59

Customer Experience Feedback Software Analytic Tools Product Research 59

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. But as with all SaaS companies, the habits of our most dedicated users have evolved over time, and our understanding of those users along with it. Demo experience. Using retention analysis in Mixpanel.

Data Visualization 59

Data Visualization Customer Experience Feedback Software Onboarding KPIs 59

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Innovatemap

MARCH 8, 2021

In the software industry, being able to evolve and grow is required for success. That’s why BIO-Key , an innovative provider of biometric software and hardware solutions for enterprise authentication, eyed an acquisition that could round-out their suite of authentication solutions. Johnson set up a call with Innovatemap.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Software Review 52

Intercom, Inc.

NOVEMBER 5, 2019

Speed is our solution to hitting ambitious targets and increasing our efficiency. That gets into call recordings and voice analytics on that front. So, the three things that we care a lot about are process, good qualification, and how we leverage different tools to actually get back to people faster and in more automated ways.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Usersnap

JULY 1, 2019

Google Analytics is great, and absolutely essential, for viewing website performances. Usersnap ’s feedback tool will slide open more feedback options once your customers have interacted with the embedded rating. To meet such needs, you should employ on-screen annotation tools to assist the communication.

Data Visualization 75

Data Visualization User Testing Customer Experience Product Research 75