Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Amplitude

JUNE 23, 2020

New in Analytics. Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Pathfinder now counts total conversions for a given sequence you select on the chart, and visualizes it at the top of the page. Visit our docs , or watch this demo to see how it works: Historical Count.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Indicative

JUNE 11, 2020

According to a 2020 survey from the Game Developers Conference (GDC), 62 percent of respondents said that they spend more than 46 hours per week on the job. . Analytics, especially, is a sharp contrast to creative, so it’s often challenging to find alignment around a quantitative picture. Data can help. . Free up time.

Data Visualization 131

Data Visualization Customer Experience Product Research User Testing 131

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS. Why are release notes important for SaaS? What are release notes?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. It used to be that board members didn’t concern themselves with product experience, but now that the entirety of SaaS revolves around product, they’re beginning to take a more hands-on role.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

eG Innovations

FEBRUARY 12, 2021

solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. At Citrix, we focus on providing solutions to improve that experience so that people can work from anywhere.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Amplitude

AUGUST 7, 2020

Today we are thrilled to announce the release of Templates, a workflow tool to leverage your existing Amplitude dashboards to empower new teammates, and apply previous work to new product initiatives. Public links allow you to share charts and dashboards without granting the viewer full access to your Amplitude org.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Dashboard 52

Userpilot

DECEMBER 7, 2021

Hire a UX designer if you need someone to own the overall design process in your Saas business. In his words: “there are visual designers who only worry about the aesthetics. Then there are UX designers who do visual design plus a whole lot of other stuff.” Extracting insights from user research data.

UX 98

UX Research Software User Testing Analytic Tools 98

Userpilot

SEPTEMBER 14, 2022

Source: 2020 State of Product Marketing report. Using data from your research, you can create customer personas – detailed profiles of your ideal customers. Especially for SaaS companies that will offer a new solution to the market, the positioning statement must be clear and concise. Look back and learn.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Userpilot

MARCH 31, 2023

How can product managers leverage event analytics to gain insights necessary to build valuable and delightful user experiences? We also look at: The importance of events analytics Different types of events you can track Best events analytics tools Excited? Server-side event data reaches your app via API.

Data Visualization 95

Data Visualization Analytic Tools Events Feedback Software 95

Indicative

JANUARY 14, 2021

When it comes to mobile, health and fitness apps boast the highest retention rates of any category. That follows years-long trends toward healthy living, fitness, and overall wellness that yielded an explosion (upwards of 300% growth) in the sheer number of users and apps at play in the industry. . Let’s walk through a simple example.

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Analytics-Driven Success.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Gainsight

APRIL 13, 2020

The demand for subscription services is on the rise. Gainsight PX Product Analytics Aggregated Stats Q1/2020. COVID-19 led to a new era where working remote and online services are becoming existential for almost every industry. Join us for a demo to see how we can help you today. Shifting towards sustainability.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52

Userpilot

JULY 8, 2021

Product management guides the development of a product at the intersection of technology, UX, and business. Product Management Training by Mind the Product is a self-paced course for mid-career product managers based on insights from the largest product community in the world. Using relevant tools as a product manager.

User Testing 87

User Testing Research Software Analytic Tools Feedback Software 87

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

Userpilot

JUNE 28, 2021

In this article, we’ll look at the top 6 customer engagement marketing (CEM) strategies for SaaS and how you can leverage them to provide a personalized experience to your customers. 6 customer engagement marketing strategies for SaaS. CEM Strategy #1: Personalise user onboarding using data. What is customer engagement?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. PLG companies can spend less on customer acquisition also because of product virality inherent in some SaaS products. The self-service model reduces customer dependence on your sales and customer success team , which reduces their workloads.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

APRIL 16, 2021

If you’re running a SaaS business, this might be a common calculation you make. What does it even mean for your SaaS business? LTV:CAC Benchmarks, KPIs, and Best Practices LTV:CAC Ratio – Importance For SaaS Common errors in measuring LTV:CAC How to track LTV:CAC Final Words. It gained 1,200 new customers in 2020.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. With direct access to usage data, a CSM can now see it’s because that customer isn’t using a specific feature.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. Analytics & Experimentation. What Was New in Userpilot in 2020.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

NOVEMBER 1, 2021

Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. The ingredients to a typical SaaS onboarding process include a signup flow , a welcome screen , checklists , tooltips , emails and webinars. If this is you, you're in luck.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. It’s no secret that Mixpanel has changed a lot in the last 12 months, and—based on customer feedback and our own user data—for the better. Our mission? Create more Bretts. They come to Mixpanel to learn.

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

Mixpanel

DECEMBER 1, 2020

As 2020 draws to a close, we wanted to highlight, in no particular order, our most popular #WhatsNewWednesday posts of the year (to date) to help you do more with Mixpanel. In 2020, we enhanced our Funnels and Flows reports with ID merge. Otherwise, they’ll have missing or inaccurate data on individual users.

Data Visualization 66

Data Visualization Reporting Tools Analytic Tools Customer Experience 66

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In short, approval by an external body (such as a manager or CAB) simply doesn’t work to increase the stability of production systems, measured by the time to restore service and change fail rate. But how do you control for safety at speed? The second half?

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Indicative

NOVEMBER 5, 2020

Still, we’re laser-focused on delivering you more security, self-service, faster customer analytics. Even more ways to send your data to Indicative! Now, we welcome Snowflake customers to send their data to Indicative for fast, user-friendly customer analytics. Election and coronavirus continuing to hamper growth.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software User Testing 103

Centercode

APRIL 9, 2020

He also shares insights into our roadmap for 2020. Michael Flores, Avid : Will Ted’s user impact score system replace the current user score system or co-exist with it? What do you recommend that project managers do if their user score systems are already robust and carefully managed? Luke : It will co-exist.

Feedback Software 72

Feedback Software Analytic Tools Research Software Reporting Tools 72

Userpilot

JULY 8, 2020

Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. For SaaS product managers, getting new people to try out your app is only half the battle. Usually, Cohort Analysis alone won’t point to such an obvious solution. Define ‘Activation’.

Onboarding KPIs 89

Onboarding KPIs User Testing Customer Experience Analytic Tools 89

Userpilot

NOVEMBER 18, 2020

And the relationship you may have with them is also not always a fairy tale (see the horror story of one of our users, whose ‘power users’ almost derailed their app.). You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. What are power users?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Mixpanel

MAY 5, 2021

Imagine the internal ‘pat on the backs’ and recognition that occurred when Gmail fully launched dark mode for the mobile app, Figma released multi-account to switch between personal and work design spaces, or Apple announced their M1 chip. ” and “What data supports users actively valuing it?” Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. It’s no secret that Mixpanel has changed a lot in the last 12 months, and—based on customer feedback and our own user data—for the better. Our mission? Create more Bretts. They come to Mixpanel to learn.

Data Visualization 59

Data Visualization Customer Experience Feedback Software Onboarding KPIs 59

Imaginary Cloud - Design

FEBRUARY 25, 2021

Product designers and UI developers are responsible for creating products that provide solutions to users by assessing specific business/market needs. Therefore, it is essential for designers to count on the right set of tools to develop and deliver a top-quality product. Among some of the most popular tools are Sketch and Figma.

Analytic Tools 63

Analytic Tools Data Visualization Customer Experience Article 63

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. Account Attributes are descriptive data (or metadata) associated with a record or user profile. An Activated user is one who has realized First Value from your service. Measurement Terminology. Account Attributes.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Usersnap

JULY 1, 2019

Google Analytics is great, and absolutely essential, for viewing website performances. These insights will allow you to understand if you are meeting customers’ expectations and if your product needs improvement. Usersnap shows a sentiment analysis in the dashboard of each collection of feedback. And how to analyze the feedback?

Data Visualization 75

Data Visualization User Testing Customer Experience Product Research 75

Gainsight

JUNE 8, 2022

Whether it’s food at a restaurant, or a software platform for an SaaS company, delivering an incredible product is the most important part of the customer experience. But it also makes them more receptive to new features, products, and services—upsells and expansions. PX data includes usage analytics and product feedback.

Customer Experience 59

Customer Experience Feedback Software Analytic Tools Product Research 59

Innovatemap

MARCH 8, 2021

In the software industry, being able to evolve and grow is required for success. That’s why BIO-Key , an innovative provider of biometric software and hardware solutions for enterprise authentication, eyed an acquisition that could round-out their suite of authentication solutions. Johnson set up a call with Innovatemap.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Software Review 52

Business of Software Conference

MAY 21, 2020

Alex Yang: The company where we work builds technology to fight global poverty. Our current product is a biometric fingerprint scanner paired with an Android app. Our precision data helps our partners maximise the impact of the resources that they are committing. So how do we do it? High-level Strategy.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52