Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

MAY 30, 2024

Without the Aha moment, users are unlikely to activate the product or feature and adopt it as a solution to their problems. They are a powerful tool capitalizing on strong psychological drives. To do so, first define the activation event and adoption event, and use them to conduct path analysis.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports). The next step involves collecting relevant customer data with appropriate analytics tools. Are you in? This could be website data (e.g.,

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Outcomes Over Hours.

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. Feedback management (Canny, Airfocus, ProdPad). These are must-have for any PM.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

The Product Coalition

MARCH 30, 2021

these aspects are only a minor part of things that may trigger eCommerce solutions to flop. With that in mind, software quality comes to the fore. Typically, the most common eCommerce vulnerabilities involve order and reward management, integration with the payment gateway, and CMS integration.

Reporting Tools 89

Reporting Tools Technical Review User Testing Data Visualization 89

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data. There was a 9% increase in the number of surveys sent in 2021 from 2020. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Technology (media creation, connectivity, etc.). Technology Apps.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Product Innovation Educators

AUGUST 16, 2021

Prepare for the unexpected as a product manager. Summary of some concepts discussed for product managers. I call those disruptive events rogue waves; unmanageable, huge waves that pop up out of nowhere because multiple, individually manageable waves combine in the same time and place. Today we are talking about change.

Reporting Tools 115

Reporting Tools Product Management Product Manager Data Visualization 115

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Alchemer Mobile

SEPTEMBER 10, 2021

In 2020, we found there was a 50 percent increase in the number of surveys sent by our customers. That’s right: Over half of all end-consumers across both operating systems responded to Note-linked surveys. In-app survey tools like Apptentive allow you to proactively hear from up to 90 percent of your consumers.

User Testing 236

User Testing Feedback Software Product Research Customer Feedback 236

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

The Product Coalition

MARCH 29, 2022

billion, according to a 2020 report. More than 80% of consumers are likely to evaluate brands they follow on social media for solutions. Still, it wasn’t until Facebook launched a little over a decade ago that companies began paying attention to it as a powerful tool for marketing. billion internet users.

Branding 137

Branding Reporting Tools User Testing Research Software 137

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. says a Customer Success Manager from the UK.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Amplitude

JUNE 23, 2020

Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Instead of categorizing a user’s events as “new” because they were new to your product that week or month, we’re now able to measure how many times a user has done this specific action — ever. New in Data Management. New in Analytics.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Mixpanel

JULY 8, 2022

If you aren’t familiar with the program, it helps startups find product-market fit faster by giving them up to $50,000 in free credits a year, worth up to 430 million monthly events—more than double the number offered by comparable programs. Product analytics tools like Mixpanel simplify data queries and analysis.

Data Visualization 110

Data Visualization Dashboard Startups Analytic Tools 110

The Product Coalition

APRIL 26, 2021

Join more than 150 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. ?? The Scrum Team inspects how the last Sprint went with regards to individuals, interactions, processes, tools, and their Definition of Done. Source : Scrum Guide 2020.

Data Visualization 89

Data Visualization Information Reporting Tools Agile 89

Alchemer Mobile

DECEMBER 21, 2022

Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data. Keep your surveys targeted on a certain feature or event.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

ProductPlan

JUNE 15, 2021

In the 2021 State of Product Management Report , our annual collection of data designed to bring to life the trends driving product management, we found gender diversity, or lack thereof, a prime opportunity for product management teams to create more intentional inclusivity. . Women in Senior Management.

Data Visualization 98

Data Visualization Reporting Tools Product Research Customer Experience 98

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. In February 2021 Intercom’s CEO Karen Peacock and recently appointed CRO Leandra Fishman spoke at an internal staff event event and we wanted to share some of the highlights with you. But what if the manager role is not for you?

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Both Product Marketing and Product Management teams need to work together. Source: 2020 State of Product Marketing report.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Intercom, Inc.

JUNE 9, 2020

Near-term issues of cash management for liquidity and solvency are clearly paramount. We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis. Tomer Tagrin, CEO of the e-commerce marketing platform Yotpo , agreed with Weidick’s sentiments.

Strategy 197

Strategy Feedback Software Customer Experience Reporting Tools 197

Mixpanel

SEPTEMBER 21, 2023

Kevin Xu is an engineer-turned-product manager with experience at big tech companies like Google and Stripe. And other platforms can’t really provide this, so I’ve made it the core thesis of AfterHour. Under Sir Jack, I felt so much more free to talk about some of my more insane ideas, like GameStop back in October of 2020.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

The Product Coalition

DECEMBER 23, 2023

History of Office Design In light of David’s post, we wanted to surface a few events that led to our current ways of working, so we performed some historical research on the evolution of office design. The 2020 Pandemic to 2023… The 2020 pandemic led to isolation and sometimes loneliness for many. Here’s what we’ve uncovered.

Fractional CTO 112

Fractional CTO User Testing Research Software Reporting Tools 112

Roy Madden

AUGUST 17, 2021

Monitors breaches and vulnerabilities that could put clients at risk…and creates proactive solutions before they become disasters. Started using Feedly For Cybersecurity: 2020. THE SOLUTION Reducing the volume of information to only critical insights. THE CUSTOMER WillowTree, Digital Product Consultancy.

Data Visualization 87

Data Visualization Reporting Tools Research Software User Testing 87

Gainsight

SEPTEMBER 8, 2020

How to manage and operationalize scale. . At this event, Gainsight’s Kellie Capote , VP of Client Outcomes, speaks with Kristi Faltorusso , VP of Customer Success at IntelliShift. To answer that burning question, Kristi describes the state of customer success when she joined the company in January 2020. Scale with technology.

Feedback Software 52

Feedback Software Reporting Tools Data Visualization Customer Experience 52

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. And we do that every day, in terms of providing great service.” Because trust is not something you easily get anymore, especially when it comes to service.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Nulab

JULY 9, 2019

By 2020, millennials are expected to account for half of the U.S. With their bosses out of earshot, we asked respondents how common team bonding was, which activities were the most popular, and how effective or valuable these events were. In 2016, over 1 in 3 employees in the U.S. workforce, and by 2025, 75% of the global workforce. .

Reporting Tools 57

Reporting Tools Research Software Feedback Software Data Visualization 57

The Product Coalition

FEBRUARY 16, 2020

According to IDC, we’ll have 40 trillion Gigabytes of data by 2020. As modern Product Managers, data should be your friend,” – says every CEO But this might sound easy but… What are the different types of data I need? How do I know what’s a good report to create? A massive leap from what we had ten years ago.

Data Visualization 78

Data Visualization Analytic Tools Reporting Tools Customer Feedback 78

Indicative

FEBRUARY 6, 2020

Here is our January recap of the latest product releases : Scheduled Reports. Scheduled Reports. You can now schedule reports to arrive directly to your inbox. Scheduled Reports are part of our Advanced Reporting Features, available only on paid plans. Project Filters. New Features. Project Filters. Learn More.

Data Visualization 81

Data Visualization User Testing Product Research Reporting Tools 81

Under 10 Consulting

MAY 15, 2020

The roadmap is one of the most common tools requested of product teams by executives, development and operations, sales and marketing teams, and key customers. . ?. Yet, in a 2020 survey, 22% of product managers use the roadmap to communicate specific deliverables and release dates. So what do you know to be true?

Roadmap 65

Roadmap Reporting Tools Research Software Weak Development Team 65

Surya Suravarapu

FEBRUARY 27, 2020

link] — Surya Suravarapu (@surya_s) February 5, 2020 Jobs to be Done has several interpretations, which is leading to more confusion. It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The users themselves, if they can, may build new solutions: the DIY types.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52