Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Basically, anytime data passes between people and/or systems, a workflow is created. Onboarding workflow software gives you those steps without having to spend thousands of dollars on developing that experience in-house.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

JUNE 14, 2021

Product analytics allows you to track and analyze user activity and understand what users actually do rather than what users say they do. These analytics are fueled by behavior-based data that you can use to gain actionable insights. What is Product Analytics. Why Is Product Analytics Important? What is product analytics?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS? What is customer loyalty analytics?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 91

Data Visualization Analytic Tools Research Software Customer Experience 91

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. You can measure feature engagement by tracking feature usage using a tool like Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? Use the table of contents below to jump straight to the tool comparisons if you don’t need to know what NPS is and how it’s calculated.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

MAY 10, 2023

It shines a spotlight on: Famous marketing brands that have integrated AI technology. AI-powered marketing tools. TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., Google’s speech recognition technology has changed the way marketers address SEO to optimize for voice search.

Data Visualization 63

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 63

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. No whitepapers, no demos, no salesperson—just seeing the product in action.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Using product tour software is a better decision. The best product tour software on the market is Userpilot.

Analytic Tools 85

Analytic Tools Feedback Software Onboarding KPIs Software Review 85

Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. There's certainly a lot of buzz about their analytics in the onboarding world at the moment. The question is: do the analytics features offered by Pendo live up to the hype? We previously discussed them in our blog post about Pendo here.

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Let’s walk you through the steps we follow in order to gather these valuable findings before translating them into a custom-made growth strategy for SaaS companies. Online review platforms.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 91

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 91

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Indicative

JUNE 4, 2021

Did you like our new Journeys tool? This one is for the data geeks – thinking about using a data warehouse or data lake to power your product analytics? Query menus in the Funnel tool were reported to be buggy. Try out these exciting new features by exploring our Public Demo or logging into your account today!

Data Visualization 71

Data Visualization Analytic Tools Reporting Tools Feedback Software 71

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. New in – Best New Product Management Books in 2021. Analytics for user onboarding.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. Ready to dive in?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS. Why are release notes important for SaaS? What are release notes?

Feedback Software 94

Feedback Software Analytic Tools User Testing Data Visualization 94

Userpilot

MAY 17, 2021

Acquisition stage KPIs to track: CAC, Free Trial signups , or Demos booked. OKR examples: Objective: Increase revenue by 15% by the end of 2021. Key result: increase number of demo signups to 35 per month. KPI #1: Conversion Rates for Product-Led Growth SaaS. Setting goals using user journey analytics in Userpilot.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 94

Userpilot

APRIL 28, 2022

What is the opportunity solution tree? This article covers Teresa’s Torres famous opportunity solution tree method for continuous discovery and steps to build one. The OST is a visual aid illustrating the interdependencies between the desired outcome, opportunities, solutions, and the experiments needed to validate the solutions.

Research Software 89

Research Software Feedback Software Analytic Tools Product Research 89

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

eG Innovations

OCTOBER 1, 2021

The CUGC Women in Tech Group was started five years ago by three female CTPs and over the years has provided a mentoring program for those looking to advance their professional development with Citrix technologies. Jen is also one of the few women Citrix Technology Professionals (CTPs). Data Analytics – Data+ coming soon to CompTIA.

Certifications 64

Certifications Analytic Tools Technology Customer Experience 64

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Only Indicative connects directly to your data warehouse and excels at answering complex customer analytics questions in real-time—without having to rely on data teams or SQL.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

APRIL 14, 2022

Tools you can use to boost your retention rate. For SaaS industries, the minimum CRR is 35 %. Why is customer retention important for SaaS businesses? Most of the revenue for SaaS companies comes from repeat purchases by retained users. Let’s say you had 50,000 app users at the beginning of January.

Feedback Software 95

Feedback Software Analytic Tools User Testing Onboarding KPIs 95

Userpilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Feedback Software 91

Userpilot

JULY 8, 2021

Therefore, we’ve put together a list of 6 product manager courses you should consider taking in 2021 for the following proficiency levels: Aspiring product manager. Best product manager courses for aspiring PMs in 2021. Best product manager courses for beginner PMs in 2021. Best product manager courses for beginner PMs in 2021.

User Testing 60

User Testing Research Software Analytic Tools Feedback Software 60

Indicative

MARCH 4, 2021

Indicative remains a leader in product analytics for your data warehouse. Now, we welcome Snowplow via Snowflake customers to send their data to Indicative for fast, user-friendly customer analytics. Try out these exciting new features by exploring our Public Demo or logging into your account today! Real-Time BigQuery Exports.

Data Visualization 59

Data Visualization Customer Experience User Testing Customer Feedback 59

The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. But, getting it right goes beyond the coding of the tests and the tools you use.

User Testing 158

User Testing Product Research Testing Reporting Tools 158

Userpilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. Provide a help center in-app 3. Provide a help center in-app. How to calculate churn rate 1.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

JUNE 25, 2021

How to improve product adoption for your SaaS at each stage of the Product Adoption Curve. The best Product Adoption tools. They’re technology enthusiasts and are usually quite technical. He’s an electrical engineer living in a bachelor pad littered with all kinds of new technological inventions and contraptions.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Indicative

MAY 6, 2021

Our team has been busy working on various initiatives to further unlock product analytics for your data warehouse. In April, Indicative is proud to announce a new analysis tool, new ways to share team announcements, and dashboard visualization improvements. The post Product Update: April 2021 appeared first on Indicative.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Feedback 52

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. The median NRR rate for public SaaS businesses is 114%, whereas, for private companies, the rate is between 60% and 148%. Then you can improve in-app experiences to reduce churn and downgrades.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

NOVEMBER 21, 2022

Its objective is to uncover unsolved user problems and solutions that would be worth exploring. For some products, a Product Hunt and WOM are more suitable, whereas for others in-app announcements work better. The job involves making data-driven decisions so good analytical skills are a must too. Book the demo!

Product launches 90

Product launches Product Research User Testing Research Software 90

eG Innovations

FEBRUARY 12, 2021

solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. Barry : The impact of 100% of the workforce working remotely was huge even on companies that had solutions in place for WFH.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52