Remove 2021 Remove Branding Remove Customer Satisfaction
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Unlocking Growth Through UX Research

UX Planet

Acquisition: Discovery and Attraction of IdealUsers In the acquisition phase, the goal is not simply to attract as many users as possible but to identify and engage those most likely to become loyal customers and brand advocates.

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The Customer Satisfaction Survey: Best Questions And Examples In 2021

Usersnap

A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys. Conduct More Customer Satisfaction Surveys What Are Customer Experience Surveys?

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Watch: The State of Mobile Consumer Engagement 2021 Webinar

Alchemer Mobile

In this recent webinar ( which you can watch on-demand here ), Christy Culp, Apptentive’s Chief Customer Officer, shared 2021 macro mobile app trends and category-specific benchmarks to help quantify your app’s success. Brands shifted focus to improving long-term retention. I am the Chief Customer Officer here at Apptentive.

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How to Drive Mobile Customer Engagement and Increase Product Feedback

Alchemer Mobile

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. But the magic happens when you track these data points over time.

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What Metrics Measure Customer Satisfaction & 5 Strategies To Drive More Satisfied Customers

Userpilot

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. What is customer satisfaction measurement?

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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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The Most Popular Product Management and Mobile Marketing Content of 2020

Alchemer Mobile

As we’re working on compiling our 2021 mobile app engagement report (set to publish in Q1 2021), we highly suggest taking a look at last year’s. Customer Emotion is the Heart of a Successful Post-pandemic Digital Transformation Plan. Here are the top mobile customer trends and mobile app trends for 2020 and beyond.