Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions. The solution: Optimize your resources with the Conversational Support Funnel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Below is a summary of how Finance app fared over the course of 2021. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Summary of Finance Apps in 2021. Finance apps typically have high retention rates, which held true in 2021.

Finance 261

Finance User Testing Feedback Software Research Software 261

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

The Product Coalition

MARCH 11, 2024

Boasting over 500 million users , it offers a freemium model: free basic language courses with an option to upgrade to Duolingo Plus for an ad-free experience, offline lessons, and streak repair. For example, Duolingo’s daily streak system encourages consistent learning.

Research Software 104

Research Software Reporting Tools Artificial Inteligence Customer Experience 104

Userpilot

JULY 15, 2021

A guide on how to pick the best onboarding software. Common onboarding tools include signup flows , onboarding emails , welcome screens , checklists , tooltips , interactive walkthroughs , and webinars. The best onboarding software on the market is Userpilot. Some onboarding examples from other companies to emulate. Signup flow.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

PMLesson's Ace the PM Interview

DECEMBER 4, 2021

If you're a software engineer interested in joining the booming fintech industry, you have undoubtedly heard of two of the current fintech giants: Coinbase and Robinhood. Both Coinbase and Robinhood are financial technology or FinTech companies. is an American financial services company based in Menlo Park, California.

Reporting Tools 52

Reporting Tools Software Engineering Feedback Software Engineering 52

Product Talk

JANUARY 3, 2024

Can a single course change your career trajectory? Can a single course change your career trajectory? We believe that innovation stems from truly understanding the problems that we are trying to solve instead of just implementing a solution,” says Mike.

Product Research 210

Product Research Customer Experience Research Software Reporting Tools 210

freshtrax

MARCH 25, 2024

Retail Tech Revolutionizing the Retail Industry In recent years, rapidly evolving digital technologies have revolutionized the retail industry. Retail tech refers to the use of the latest technology in the retail industry. Robots Advances in robot technology have greatly streamlined inventory management in retail stores.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

The Product Coalition

JANUARY 17, 2021

Later it helps the business, or the individual identifies potential threats to their system. Before starting the task, the ethical hacker must inform software developers or hardware manufacturers. This is to understand whether there are any security vulnerabilities present in their software or hardware.

Reporting Tools 128

Reporting Tools Research Software Technical Review Certifications 128

Userpilot

SEPTEMBER 23, 2021

It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. What is user onboarding? But not all of them.

Analytic Tools 79

Analytic Tools Onboarding KPIs Customer Experience User Testing 79

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. Why we built a new service desk. Service management easily tops the list of essential IT functions. Every so often, IT teams need to reevaluate their solution to make sure it’s still operating effectively for the organization and its employees.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Amplitude

MARCH 17, 2021

G2–the top independent software review site–recently released their rankings of top software products for 2021 , informed by thousands of customer reviews. Across multiple categories, Amplitude was listed as a top choice for digital business, including a top choice for marketers and the #1 product analytics solution overall.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Retail and eCommerce apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Usersnap

AUGUST 20, 2021

You can collect customer feedback in a variety of ways: Messenger tools Social media Email. You can easily write out a generic understanding of what you see in your customer feedback software. That’s why we recommend proper tools that help you receive specific and actionable insights. Better products and services.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

DECEMBER 23, 2020

What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. Who’s who in Product these days? Too Long Didn’t Read?

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data. This takes some basic research but tools like Statista can help you quickly gather high-level data.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

eG Innovations

MAY 28, 2021

WorkSpaces eliminates the need to procure and deploy hardware or install complex software. Logon Simulators are a common tool used for VDI and digital workspace monitoring. Used in conjunction good synthetic monitoring tools, administrators can test the behavior of system failures and harden their deployments improving resilience.

Reporting Tools 90

Reporting Tools Data Visualization Embedded Analytics User Testing 90

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And, of course, challenging – as it should be.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

JULY 20, 2021

In short, here are the things you should be checking for in a product audit: reported problems. reported ICP. Reported problems. The best way to kickstart an audit is with reported problems; in other words, what does the company think the problem is? Reported Ideal Customer Profile (ICP). Online review platforms.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

OCTOBER 19, 2021

The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. Implement as many of the customer retention strategies and tactics outlined in this 2021 Ultimate Guide as you can! Best customer retention software tool for tracking analytics: Heap or Mixpanel.

Feedback Software 80

Feedback Software Analytic Tools User Testing Customer Experience 80

Centercode

DECEMBER 17, 2020

Software and tech gadgets are developing faster than we could ever have imagined even a decade ago. Here are three key insights and what they could mean for tech purchasing behaviors in 2021. Consumers’ 2020 wishlists are full of fan favorites like the iPhone 12, the Oculus Quest, and of course, the Playstation 5.

User Testing 59

User Testing Customer Feedback Product Research Reporting Tools 59

Intercom, Inc.

OCTOBER 19, 2022

Since data is our key asset, we only trust it to be handled by third party service providers who meet and maintain our bar of security. Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1), Dublin, Ireland (eu-west-1), and Sydney, Australia. . Expiry and deletion.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. If it’s among the three use cases listed above, you will find a very detailed and informative roundup of the best intercom alternatives for these problems + the pricing of each tool.

Data Visualization 62

Data Visualization Reporting Tools Analytic Tools Research Software 62

eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Reports, statistics, and product benchmarks give you hard data on trends in the product world. Product management training and courses can help you develop skills crucial for your career growth.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

PMLesson's Ace the PM Interview

MARCH 20, 2021

Data scientists regularly report high salaries and high job satisfaction. If you're preparing for a data science interview or looking to prepare for future interviews check out our data science interview course here. Enroll in our Data Science Interview Course Today!

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. The result is the Customer Support Quality Benchmark Report 2021. How the support landscape is changing. Chat has passed phone support.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. from healthcare to financial services, to every industry in between. Think back to the way business was conducted in 2020.

Reporting Tools 104

Reporting Tools Feedback Software Customer Communications Customer Experience 104

Alchemer Mobile

JULY 22, 2021

The company has a feedback tool in place to gather feedback to identify and solve issues quickly. Do they just try it out a few times or continue to use it over the course of months and years? Proactively communicate in-app: Investing in retention over acquisition has become a primary focus for many brands in 2021.

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

PMLesson's Ace the PM Interview

OCTOBER 20, 2021

Of course, a list of questions isn't necessarily helpful on its own. Whether your target company emphasizes Technical / System Design , People Management, or Recruitment, or Hiring questions , our handy mini-guide will give you context and benchmarks to help you test your knowledge. Be sure to check out our behavioral interview course.

Engineering 52

Engineering Weak Development Team Reporting Tools Feedback Software 52

eG Innovations

AUGUST 23, 2022

Azure Advisor is a free service and can be accessed via the GUI on the Azure portal where recommendations are collated and can be manually examined. Leveraging Azure Advisor to reduce costs is a common strategy for users deploying services such as Azure Virtual Desktop (AVD) on Azure at scale. The Azure Advisor score is also reported.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

eG Innovations

NOVEMBER 9, 2022

Using Azure as the umbrella we see new Microsoft services arise each year. Last year the Windows 365 service was born with a Cloud PC service offering both Business and Enterprise subscriptions. Windows 365 is a cloud-based service from Microsoft that delivers a Windows virtual machine, aka the Cloud PC, to your end users.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

The Product Coalition

MARCH 29, 2021

Of course, this does not rule out that the Developers already contributed to final validation steps, for example, by creating a high-fidelity prototype with access to real-time data.) Then there is the drive to determine what the “internal software agency works on because it is our budget and we know our needs best.”

Reporting Tools 141

Reporting Tools Product Research Weak Development Team Agile 141

eG Innovations

MAY 28, 2021

WorkSpaces eliminates the need to procure and deploy hardware or install complex software. Logon Simulators are a common tool used for VDI and digital workspace monitoring. Used in conjunction good synthetic monitoring tools, administrators can test the behavior of system failures and harden their deployments improving resilience.

Reporting Tools 52

Reporting Tools Data Visualization Embedded Analytics User Testing 52