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The Ultimate Guide to Mobile UX Design: Principles, Best Practices, and Examples

Userpilot

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. This article will provide an in-depth guide.

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Representing Customer Segments on Your Opportunity Solution Tree (Teresa’s Take)

Product Talk

In Hope’s first scenario, she described a team who worked on medical record-keeping software. They were tasked with driving customer retention (their business outcome ) by increasing customer satisfaction (their product outcome ). So When Should You Include Customer Segments on Your Opportunity Solution Tree?

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SaaS Growth: Metrics, Strategies, And Trends – The Ultimate Guide For 2021

Userpilot

Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021. billion in 2021 and $145.4

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Self Service Support In SaaS in 2021: The Ultimate Guide

Userpilot

In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). TL;DR: Use self-service customer support to capitalize on the 81% of users who try to solve their own software issues before reaching out for help. how to get started.

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New User Onboarding for SaaS in 2021

Userpilot

It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. But that’s not all.

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25 SaaS Marketing Best Practices And Strategies For Success In 2021

Userpilot

Recurring revenue and account expansion: give users flexibility with other relevant SaaS integrations, user segmentation, offer trials to premium features , use automated in- app messaging for contextual customer expansion, and incentivize promoters to write in-depth product reviews. What is SaaS marketing? Key takeaways.

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2021 Guide To SaaS Product Management Metrics Every Product Manager Should Be Tracking

Userpilot

Justin Butlion's four-step framework illustrates the feature adoption funnel that outlines how users adopt a feature, and it consists of Exposed, Activated, Used, and Used Again. Product active usage metrics you can track: feature usage, stickiness, customer engagement score. Metrics to measure SaaS customer satisfaction.