This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Which product analyticstools should you be using? How many analyticstools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analyticstools you really need as a PMM. What is product analytics?
To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).
We’ve compiled a comprehensive list of the most popular KPIs that mobile app developers are using to measure (and solidify) their apps’ success. In 2021, mobile apps were downloaded more than 230 billion times globally. Similar to downloads, tracking new signups can yield interesting insights. Customer engagement numbers.
The result is the Customer Support Quality Benchmark Report2021. In our survey, we found that: Self-service support has become the second most popular support channel. 65% of customer service teams now offer support on chat , ahead of 60% of businesses offering phone support. How the support landscape is changing.
How badly do you want to know if your customers are truly satisfied with your services? Getting this qualitative data can be tricky. Customer experience surveys allow for data calculation that will help measure customer satisfaction rates. You can find areas of the company, service, or product that may call for improvement.
SaaS businesses thrive on data. But data alone doesn’t make much sense. This is where analytics software comes in. Analyticstools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. But what data should you analyze and how?
Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric?
With a tool like Userpilot , you can create all of these without a single line of code. 10 Customer retention KPIs and metrics to measure retention. Here are 10 of the most important KPIs and metrics that help you measure customer retention rate. Retention KPI #1 Customer retention rate. Retention KPI #4 DAU to MAU rate.
User behavior analytics are part of the puzzle for a SaaS company’s success. They unlock the insights, both said and unsaid, by customers, and create better product decisions for customers over time. User behavior analytics in SaaS: why bother anyway? All of this seems great on paper, but in practice, this gets tricky.
Business decisions are rooted in data. But if your team doesn’t follow strong data management practices—if your data is disorganized, inaccurate, or full of gaps—you can say goodbye to confidence in your business decisions. Data management encompasses everything your company does with their data, from collection to use.
We’ve compiled a comprehensive list of the most popular KPIs that mobile app developers are using to measure (and solidify) their apps’ success. Downloads, new signups, and uninstalls In 2021, mobile apps were downloaded more than 230 billion times globally. Similar to downloads, tracking new signups can yield interesting insights.
This experience reminded me a lot of my work as an analytics leader at AT&T. Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the datainsights needed to improve their products. What does data democratization look like?
This experience reminded me a lot of my work as an analytics leader at AT&T. Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the datainsights needed to improve their products. What does data democratization look like?
For Amplitude, that meant diving deep into our customers’ challenges, and innovating across all aspects of our platform to become the complete, best-in-class solution for product analytics. . In 2020, we made major investments in core analytics, reimagined our data governance tools, and laid the foundation for personalization at scale.
This experience reminded me a lot of my work as an analytics leader at AT&T. Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the datainsights needed to improve their products. What does data democratization look like?
Using interactive walkthroughs and reminder modals, tracking user behavior , and offering in-app self-service support will significantly improve your GRR. NPR’s insights are excellent for expanding your customer base. Now let’s check the SaaS industry benchmarks as of 2021. What is Net Revenue Retention (NRR)?
Try to get your CS org from proactive to predictive and prescriptive. How clean is your data? Next, is the backbone of your CS operations: access to accurate data, consistent processes, the right tech stack, and a feedback loop. Major Takeaways: Always be proactive and not reactive. Complex and fast?
To ensure you take a holistic approach, review these five key elements of your product development practice: Mindsets Organisation Practices Tools and Technologies Financials 1. Teams that have mixed reporting lines can find themselves pulled apart by competing instructions and priorities.
We organize all of the trending information in your field so you don't have to. Join 96,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content