Gainsight

JANUARY 12, 2021

Read on to see how she thinks about scaling enterprise products and customer success for small to midsize companies, including some that are just starting to sell products online for the first time. Marissa: The growth in our subscription business creates an opportunity for more SMB companies to harness the power of enterprise products.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Intercom, Inc.

APRIL 28, 2022

It doesn’t take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. That was not an intentional choice.

Feedback Software 118

Feedback Software Research Software Customer Experience Data Visualization 118

Gainsight

JUNE 10, 2021

Some of our speakers conducted presentations from great distances, others, especially our keynote speakers, were present at August Hall in San Francisco on June 9th and 10th, 2021. We are beyond elated to announce the 2021 GameChanger Awards! That is the epitome of a Defender, and that award for 2021 goes to SAP Concur. .

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

The Product Coalition

FEBRUARY 15, 2021

Join us on March 9, 2021 , for a live virtual workshop to create actionable recommendations on how to deal with the outcome of a forensic Product Backlog analysis. Therefore, the first question any aspiring agile startup should answer for itself is simple: is it a sales-driven, product-driven, or tech-driven enterprise?

Agile 174

Agile Startups Technical Review Software Review 174

Gainsight

NOVEMBER 1, 2021

Last week, I had the pleasure of presenting at the Technology & Services Industry Association (TSIA) semi-annual conference, TSW 2021, which Gainsight proudly sponsors. Customer Success Managers cannot wait for quarterly business reviews to ensure your customers meet their goals and outcomes. Join the Conversation.

Customer Experience 59

Customer Experience Data Visualization Customer Feedback Enterprise 59

Atlassian

JANUARY 27, 2022

Wins for enterprise customers. Cloud Enterprise editions of our products now meet some of the most stringent compliance standards in the world, including those of the European Banking Authority (EBA) and Germany’s Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin). Forrester Wave, Enterprise Service Management Q4 2021.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Gainsight

AUGUST 10, 2020

This year, we would have to become more creative, thoughtful, and technically-savvy than ever before. Increasing the cadence of joint account planning and risk review sessions are a few steps companies are taking to bring these teams closer. . In some of our attendees’ cases, their customer numbers were surging due to the pandemic.

Technical Review 59

Technical Review Feedback Software User Testing Software Review 59

The Product Coalition

FEBRUARY 3, 2022

Follow the Breadcrumbs of Who is Using What, and Not Just Who is Investing in What, for a Bigger Picture of Where We Sit Today Photo by David McBee from Pexels If you follow the pundits and tech leaders like I do, there seem to be “two trains running” re: what is and isn’t Web 3.0. Namely, “who” owns its core components is a hot topic.

Technical Review 132

Technical Review Technology Onboarding KPIs Customer Experience 132

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. David Marquet’s book ‘ Leadership is Language ‘ is a great source of ideas for helping promote the right mindsets.

Weak Development Team 149

Weak Development Team Reporting Tools Research Software Feedback Software 149