Userpilot

MARCH 10, 2022

In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. User retention is a metric that tells you how many users keep returning to your product over a given period. Onboarding gamification rewards customers for completing certain actions.

Feedback Software 94

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Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

Analytic Tools 91

Analytic Tools Data Visualization Research Software Feedback Software 91

The Product Coalition

JANUARY 17, 2022

This article is the first in a series of posts about API monetisation. This article covers: Why APIs matter What is API monetisation? API monetisation and its associated thinking, frameworks and activities are relevant across the product development lifecycle, from planning through to scaling and maturing of your APIs.

Banking 128

Banking Onboarding KPIs Product Research Framework 128

Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year.

Product launches 83

Product launches User Testing Product Research ChatGPT 83

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more.

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Userpilot

DECEMBER 6, 2022

In this article, we will cover the customer experience metrics that reflect users’ perceptions of your brand and how you can improve their experience. This helps you strengthen customer relationships, making them more likely to stick to your product. 10 most important customer experience metrics to measure CX.

Customer Experience 90

Customer Experience User Testing Customer Feedback Data Visualization 90

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. Product Marketing Tools Overview. Ready to dive in?

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Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 23, 2022

In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. It’s obtained by asking customers how likely they are to recommend your product to others.

Product Research 88

Product Research Feedback Software Analytic Tools Research Software 88

Userpilot

JULY 25, 2022

This article is for you if you’re interested in being that kind of company. Metrics to measure customer loyalty: NPS , Customer Loyalty Index (CLI), retention rate , customer lifetime value, and negative churn. Think about the product or service you enjoy right now and absolutely can’t do without.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Feedback 90

Userpilot

MARCH 10, 2022

In SaaS, NDR is one of the most important metrics for customer retention. Also known as net revenue retention, this metric helps you understand your revenue growth from existing customers within a given period. In this article, we’ll discuss how you can improve Net Dollar Retention to expand your revenue and achieve growth.

Analytic Tools 95

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 95

Gainsight

FEBRUARY 18, 2022

In a February Human Resource Executive article , those who leave their current jobs look for fairness and equity, flexibility in work, geographic salary considerations, compensation of new versus established employees, and investments for different employee segments. Who Is UiPath and What Do They Do Best? The Creative CS Team You Build.

Technical Review 97

Technical Review Customer Experience Customer Feedback Software Review 97

Userpilot

JUNE 27, 2022

In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. In this article, we’ll explore everything you need to know about developer marketing, as well as best practices and examples to learn from. Let’s get started! million from 2010.

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Gainsight

NOVEMBER 1, 2022

This article was originally published in Built In. . And while the economic and geopolitical uncertainty doesn’t look like it’s going away anytime soon, I’m making a bold prediction about the future of SaaS: 2022 will not be a repeat of 2008. Previous tough times have improved SaaS. This time, it shouldn’t be any different.

Feedback Software 52

Feedback Software Customer Experience Technical Review User Testing 52

Userpilot

DECEMBER 6, 2021

Looking for product metrics that can offer you better product growth insights ? SaaS product metrics are like a compass for product growth managers, which can guide them where to steer the product. But picking the right metrics is no easy task. What are product metrics?

Onboarding KPIs 96

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 96

Gainsight

JUNE 23, 2022

This article was originally published on Inc. . Right now, 2022, the Bessemer Venture Partners (BVP) Nasdaq Emerging Cloud Index is down nearly 40 percent from its peak. In-app communications to drive customer success from inside your product. Chief product officers should consider leaning into product-led growth.

Customer Experience 52

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Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative. Then, it’s a matter of investing on onboarding and set them up for success. Martin Kõiva , Founder & CEO of Klaus.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

JANUARY 17, 2022

When designing an onboarding system , it’s more efficient to look at the product onboarding best practices established by other businesses than it is to try to do it all alone. To help out with this here are some of the best practices you should keep in mind when building your user onboarding process.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Research Software Feedback Software 98

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. Sending customer satisfaction surveys regularly and asking customers how to improve your product.

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Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 95

Userpilot

JUNE 25, 2022

Whether you're already using Whatfix and are not happy with it, or you're just looking for the right digital adoption for your use case (user vs. employee onboarding) – we have the right answer for you! Whatfix is a digital adoption platform for both employee and user onboarding, aimed at larger enterprise companies.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. What is user onboarding?

Onboarding KPIs 88

Onboarding KPIs User Testing Customer Experience Customer Feedback 88

Userpilot

DECEMBER 7, 2022

Wondering what key performance indicators SaaS companies should look out for to enhance their product growth ? For a new SaaS business, the main challenge lies in determining the most important KPIs to track. This is where today’s article comes in. Leading KPIs. Which departments should track KPIs?

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Onboarding KPIs Data Visualization Customer Experience Customer Feedback 85

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 18, 2022

If you’re creating a user onboarding flow for your SaaS company, you’ll want to look at website tour examples from other businesses before you start. We can learn from their mistakes, as well as follow the best practices they’ve established for teaching customers how to use their product. Types of UI patterns used in product tours.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Software Review 52

Userpilot

APRIL 18, 2024

From learning about the product to a desired action, like a purchase. Examples: SEO product-led content or email marketing. A free trial is a chance for potential customers to experience product value. In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Marketing 86

Userpilot

JANUARY 31, 2023

In this article, we go in-depth about customer satisfaction benchmarks and how you can measure and improve it. TL;DR Customer satisfaction measures how satisfied your customers are with your products. CSAT measures the degree of your customer’s satisfaction with your products. What is customer satisfaction?

Customer Satisfaction 87

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 87

Userpilot

FEBRUARY 1, 2022

What is product experience? Why is product experience important for your SaaS? These are just a few of the questions we answer in this article. Product experience is part of customer experience. The latter covers the whole customer journey and activities as communication with the support teams too, not just the product.

Customer Experience 84

Customer Experience Data Visualization Analytic Tools Feedback Software 84

Userpilot

NOVEMBER 24, 2023

Curious about how you can use UserIQ to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that UserIQ offers, its pros and cons along with its pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 22, 2023

Both these metrics are crucial for getting product growth insights into the financial health and sustainability of your SaaS business. The LTV:CAC ratio evaluates the financial health and efficiency of your product marketing and customer acquisition efforts. Your CAC for 2022 would thus be = $100,000/1,200 = $83.33.

Customer Experience 69

Customer Experience Customer Feedback User Testing Onboarding KPIs 69

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. How to track customer experience metrics. There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES). Look no further!

Customer Experience 92

Customer Experience B2B User Testing Customer Feedback 92

Userpilot

MARCH 7, 2022

Sadowski, the Founder, and CEO of Brand24, in one of our Product Heroes episodes. You can watch the full interview here, or read this article for a summary of the key points. Watch all Product Heroes episodes here. The key begins with overcoming product challenges and standing out in a crowded market.

Analytic Tools 128

Analytic Tools Data Visualization Reporting Tools Technical Review 128

Userpilot

MAY 10, 2022

The churn prevention strategies discussed in this article will help with your product engagement strategy. In addition, you’ll also learn how to calculate churn for your SaaS and see the three main reasons why SaaS customers stop interacting with your product and what you can do to prevent that. Examine your best users.

Feedback Software 87

Feedback Software Analytic Tools Research Software User Testing 87

Userpilot

FEBRUARY 21, 2023

Or is there another in-app onboarding software that is superior than the two? In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. It’s easy to track and analyze product usage with Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise. Let’s begin!

Product launches 81

Product launches User Testing Feedback Software Research Software 81

Intercom, Inc.

DECEMBER 18, 2018

Recommendations for similar products. Onboarding tips for a new app. Researchers predict that by 2022, each user will have close to two email accounts, as more people get a work-only email address. The first step to take is to find an email marketing service that has the features you need to interact with your customers.

User Testing 150

User Testing Analytic Tools Customer Experience Research Software 150

Userpilot

JANUARY 24, 2023

Boosting user engagement is a surefire way to nurture customer loyalty, but how do you actually encourage users to use your product? In this article, we’re going to go over how engagement gamification increases user engagement, how you can implement it, and the best practices to follow! What is SaaS gamification?

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience User Testing 95

Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? TL;DR Interactive user guides and walkthroughs are important tools for improving user onboarding and feature adoption. product usage analytics. Which tool is better – Pendo or Whatfix – for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Spekit is another digital adoption platform that solely provides employee onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52