Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. A true game changer for customer service.”

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Intercom, Inc.

MARCH 28, 2022

These three trends – ongoing digital transformation, rising consumer expectations, and the blurring of responsibilities between teams – all reveal one huge, undeniable truth: customer experience is now a top-line concern for all companies. But this is where many companies are struggling. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

NOVEMBER 30, 2021

You can also proactively follow up with detractors to resolve their issues or reach out to happy customers to turn them into brand advocates and retain them for life. Your support team knows your customers’ pain points, questions, and desires better than anyone else in your company. Work for an enterprise or fast-growing company?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

MARCH 8, 2022

Her company, Produx Labs, provides product management training. How product strategy uses a company's vision to fuel profitability. Her coaching experience spans a variety of industries and companies of all sizes, from early-stage start-ups to global corporations. Author of “The Build Trap”.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Intercom, Inc.

DECEMBER 21, 2021

We increased our workforce to more than 800, and announced plans to grow to more than 1,000 in 2022. We continued to adjust to working from home , and our company culture evolved accordingly. The Ultimate Customer Support Tech Stack for 2022. Niamh O’Connor , Brand Editor. Here’s to thriving, not just surviving!

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

MAY 19, 2021

What do SaaS Companies spend on B2B Marketing? What do SaaS Companies spend on B2B Marketing? When you first hear this question, your first reaction might be: “Well, it depends on the size of the company and their product’s maturity.”. What do you want your marketing efforts to achieve for your company? Let’s dive in!

Research Software 119

Research Software B2B User Testing Customer Experience 119