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Sales Technology: 3 Trends You Need to Know

Intercom, Inc.

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Below, we take a closer look at the top three trends in the sales tech landscape to consider when choosing the right software for your sales organization.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. This trend shows no signs of slowing down.

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Digital Customer Experience: How to Thrive in 2022

UX Studio

Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. People fall in love with the experience , not the technology behind it. Understanding your digital touchpoints and how they affect consumer perception and brand loyalty is crucial. healthcare (78%), .

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How customer support can keep up with customer expectations

Intercom, Inc.

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

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SaaS growth in 2022: Why tracking competitive advantage will NOT yield marketing leadership

Usersnap

In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers. SaaS growth is the change in product usage and payment transactions from a SaaS solution as a rate over time. Differentiated SaaS Growth. What are the levers of SaaS Growth Strategies?

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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

The results are increased engagement, increased productivity, and better solutions. Shape your CS practices by expressing your defined core values and living your authentic truth (your “brand”). Grow Your Personal Brand in 30 Minutes a Day or Less led by Brandon Cestrone, Founder at CS Insider.

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Customer Success Platform- An In-Depth Comparison of The Best Tools To Use In 2022

Userpilot

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)