Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Customer support is more business-critical than ever.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Automated feedback collection. Salesforce: Analytical CRM software used for sales automation. But that’s not all.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Retarget using demographic factors such as age, gender, location, etc.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback. Do you have the right tools to capture that voice?

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. You’re in luck.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. It all begins when the customer signs up for your tool and has a continuous effect. Benefits of the SaaS user onboarding process: Improved retention. Collect customer feedback and improve accordingly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. What is fintech?

Research Software 115

Research Software Feedback Software Reporting Tools Data Visualization 115

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

UX Studio

OCTOBER 11, 2022

more if they receive a positive customer experience (CX)? Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. Communication can start anywhere your company is present: Website, Mobile app, Live Chat, Social Media, Email, and. healthcare (78%), .

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 81

User Testing Feedback Software Analytic Tools Data Visualization 81

Usersnap

JUNE 24, 2022

Positive review response examples provide proof to the entire audience that your business is reliable. It’s vital customer feedback you need to validate that what your business is doing is on the right track! This leads to the positive reviewers feeling a bit neglected. How To Respond To Positive, Negative, and Neutral Reviews?

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

SEPTEMBER 15, 2022

SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. SaaS companies use CI data to derive insights into unmet customer needs and take action to improve customer satisfaction. customer feedback, feature usage).

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning. But the mission includes a twist.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. Niamh O’Connor , Brand Editor at Intercom. This is our last episode of 2022. Des Traynor , Co-founder and Chief Strategy Officer at Intercom.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

UX Studio

DECEMBER 14, 2023

We made an impact in challenging industries, from cybersecurity to healthcare, and we took the challenges of fintech solutions to logistics. First, we experimented with concepts, tiny MVPs such as “Marky”, which was a transcript app just one step ahead of the public explosion of voice recognition technologies.

Research Software 89

Research Software UX Feedback Software User Testing 89

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? In this article, we will cover the customer experience metrics that reflect users’ perceptions of your brand and how you can improve their experience. What is customer experience?

Customer Experience 98

Customer Experience User Testing Customer Feedback Data Visualization 98

Gainsight

NOVEMBER 1, 2022

Previous tough times have improved SaaS. I understand what other SaaS leaders are feeling in the current downturn that’s being fueled by one thing after another. Here’s why SaaS, in particular, is uniquely positioned to help us change the recession narrative. This article was originally published in Built In. .

Feedback Software 52

Feedback Software Customer Experience Technical Review User Testing 52

Reveal

DECEMBER 14, 2021

Ever since we launched our embedded analytics product, we’ve had 3 main goals: Fast & Easy Integration – Provide an easy to integrate data analytics solution that customers can integrate into their existing applications with no added requirements. This means deploying on any platform, to any cloud. SDK Improvements.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 52

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Secondary onboarding with personalized in-app messages helps drive feature adoption at different stages of the user journey. This helps customers engage more with your product and resonate with your brand better.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Intercom, Inc.

DECEMBER 21, 2021

We increased our workforce to more than 800, and announced plans to grow to more than 1,000 in 2022. We hired new leaders in key positions, including Leandra Fishman , Anna Griffin, Alyssa Smrekar, Cheree McAlpine, Sanj Bhayro, and Marcio Arnecke. The Ultimate Customer Support Tech Stack for 2022.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. Craft your product positioning statement. What is a product launch?

Product launches 98

Product launches User Testing Product Research ChatGPT 98

freshtrax

JUNE 20, 2022

The 2022 Trends Forecast covered global and Japanese creative trends. All people, on all platforms, locations, and channels, are looking at images, sometimes consciously, sometimes subconsciously. Q: What are your impressions of the global visual trends produced for 2022?

User Testing 52

User Testing Research Software Reporting Tools Feedback Software 52

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

JUNE 20, 2022

In this article, we will explain everything you need to know about crafting cancellation emails, plus templates you can use for your SaaS business. Use in-app surveys to understand why your customers canceled their subscriptions and send them a hyper-personalized email. Churn is inevitable in a SaaS. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Data Visualization 52

UX Studio: Product Management

OCTOBER 7, 2022

Building an MVP (Minimum Viable Product) is the first and most crucial step of creating a new digital platform. For that, building an MVP is the right solution for you. It has enough functionalities and design solutions to get the attention of its target audience and customers and test the business model’s profitability. .

User Testing 75

User Testing Research Software Product Research Feedback Software 75

Userpilot

AUGUST 18, 2022

In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Positive customer experiences result in improved customer retention and loyalty. One of the latest trends in SaaS is frictionless signup flows , like enhanced single sign-on (SSO) options.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

UX Studio: Product Management

AUGUST 25, 2021

to cease activities altogether or hinder them from properly learning the tools of our trade? Due to the pandemic, we can expect that contextual studies will be off, and everything will be forced into a remote setting at least until 2022. This also has an impact on how users interact with apps and technologies in general.

Research Software 104

Research Software User Testing Customer Experience Product Research 104

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Major Takeaways: You can’t help others if you’re not in a position to help yourself. Shape your CS practices by expressing your defined core values and living your authentic truth (your “brand”). Major Takeaways: Your personal brand matters.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Alchemer Mobile

APRIL 20, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Shopping Apps: eCommerce and Retail. Mobile teams rose to the challenge by testing new ways to engage the increased number of consumers in their apps. Summary of Shopping Apps in 2021.

User Testing 243

User Testing Feedback Software Customer Experience Customer Feedback 243

Alchemer Mobile

NOVEMBER 21, 2022

Gathering and implementing mobile customer feedback is the best way to truly understand how you can improve your mobile experience, but approaching your feedback strategy can be tougher than it seems. In this post we are talking about all things mobile customer feedback: . The importance of gathering mobile customer feedback.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Collect positive and negative feedback from review sites.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98