Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

JULY 24, 2023

TL;DR A product launch refers to all of a company’s coordinated marketing efforts to bring a new product to the market. Craft your product positioning statement. A product launch is a company’s coordinated attempt to bring a new product to the market. What each company offers and their different prices/pricing plans.

Product launches 98

Product launches User Testing Product Research ChatGPT 98

Userpilot

DECEMBER 18, 2022

Let’s see how Product Trends will shape up for 2023, how they compare to the 2022 and 2021 predictions , and what Product Resolutions our top-thought leaders made for the upcoming year! Our experts predict there will be a lot more automation of low-level tasks, to compensate for the reduced workforce in tech companies due to the layoffs.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

The Product Coalition

JULY 28, 2023

In this article, I’m going to give my take on data products and why they’re so important in creating value for companies. So to start, let’s focus on some of those to bring to life what a data product is, and you’ll see why they’re important for the company building them, and for you as a consumer too.

Data Visualization 126

Data Visualization Reporting Tools User Testing Customer Experience 126

Gainsight

MAY 17, 2023

Why CS Needs to Evolve in 2023 Nick Mehta, CEO of Gainsight, kicked off the opening keynote on a positive note, saying, “Our job in CS isn’t just about adoption, retention, and expansion. It’s about helping your customers understand how your company is evolving.” Welcome to the stage, ChatGPT. But that’s not all.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week! One video has amassed over 3.4

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

The Product Coalition

JULY 4, 2023

In this section we talk about the “Coming soon” page, the boom of ChatGPT and AI-generated comments on Product Hunt, the platform’s new anti-spam policy, and the Randomized Homepage. We’re confident of our product, but here’s the rub: Nitro is intended for companies, and B2B products are notoriously hard to promote on Product Hunt.

Customer Experience 112

Customer Experience B2B ChatGPT Reporting Tools 112